Success Behind The Numbers
Explore the strategies, challenges, and stories behind New Yorkâs most successful business leaders in Success Behind the Numbers. Hosted by Rich Amato, the Operating Principal of 7 Keller Williams market centers with over 2,000 agents, this podcast brings you candid conversations with real estate agents, team leaders, KW leadership, and a variety of business owners. Discover what it takes to build and sustain high-performing teams, scale businesses, and make a lasting impact. Whether you're in real estate or any field where growth matters, join us for insights that reveal the success behind the numbers.
Success Behind The Numbers
Why Every Real Estate Deal Deserves a True Advocate, Not Just an Agent #53
In Episode 53 of Success Behind The Numbers, we sit down with Michael Shapot, a powerhouse Real Estate Associate Broker and Team Leader of The Shapot Team at KW NYC, known for his negotiation style, top-tier client service, and unwavering commitment to representation in real estate. đď¸âď¸
Michaelâs journey from litigation law to real estate isnât just a career change. Itâs a philosophy shift. In this candid conversation, he shares how his legal background shaped the way he leads his team and advocates for clients. Michael opens up about the powerful moment he realized that true representation in real estate isnât just about contracts. Itâs about standing firm in your clientâs corner, especially when the stakes are high and emotions run deep.
This episode dives into what it really takes to build a career and a team that protects clients at all costs. Michaelâs no-fluff perspective on ethics, mindset, and the human side of the deal will challenge agents to rethink how they show up for their clients and their business.
Whether youâre representing a buyer or seller, what matters most isnât the commission. Itâs having the courage to advocate, lead, and act in your clientâs best interest even when itâs hard. If you want to be a better advocate for your clients, donât miss this one.
Timestamps:
0:00 â Intro: Meet Michael Shapot of The Shapot Team
1:42 â From Litigation to Listings: Michaelâs Real Estate Origin Story
4:35 â âItâs About Advocacy, Not Salesâ
9:20 â The Day Michael Almost Fired His Own Team
12:00 â True Representation Means Having Hard Conversations
15:10 â Why Clients Need More Than Just âCustomer Serviceâ
18:05 â Dealing with Difficult Clients (and Difficult Team Members)
23:30 â Setting the Tone for Culture in Your Real Estate Business
29:15 â Advice for New Agents in a Complex Market
35:10 â What Michael Would Tell His Younger Self
Follow Rich:
đ˛ Instagram: @richamato_kwcore
đ§ Facebook: Richard Amato Keller Williams Core
Follow Michael:
đ˛ Instagram: @theshapotteam
đ§ LinkedIn: Michael Shapot - Licensed Real Estate Associate Broker at Keller Williams NYC
đ Website: www.theshapotteam.com
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