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CX Heroes
(Previously "The CX Files"). Leaders sharing what works in AI, KM, Process, and Teams. Brought to you by Helpfeel.
CX Heroes
Latest Episodes
Leadership Habits You Have to Unlearn with Tarah Nelson | CX Heroes #55
Tarah Nelson learned how to keep working through a period when stopping did not feel like an option. A decade later, she shares the importance of letting Slack wait until Monday.In this episode, you will learn:How Tarah turn...
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One Serious CX Transformation Journey | CX Heroes #54 - Nate Brown
Nate Brown's customer experience career started in a Ford Taurus with no air conditioning, cold calling strip malls in a territory nobody wanted. Today, he is the co-founder of CX Accelerator, a community with more than 5,000 members, and the a...
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Why Your CFO Ignores Your NPS Score with Sue Duris | CX Heroes #53
Learn in this episode:Why your team gets looked at as a cost center, and how to grow beyond that framingHow presenting the same metrics in a new way drives action from the CFO, COO, or CROWhy you should never send ...
Why you must deliver on your brand promise | CX Heroes #52 - Melanie Virreira
Learn in this episode:Why packaging isn't your brand, and what actually earns customer trustThe one broken promise that can cost you a B2B accountHow to turn a routine supplier meeting into a shared solution by ask...