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CX Heroes
(Previously "The CX Files"). Leaders sharing what works in AI, KM, Process, and Teams. Brought to you by Helpfeel.
CX Heroes
Latest Episodes
Why Your CFO Ignores Your NPS Score with Sue Duris | CX Heroes #53
Learn in this episode:Why your team gets looked at as a cost center, and how to grow beyond that framingHow presenting the same metrics in a new way drives action from the CFO, COO, or CROWhy you should never send ...
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Why you must deliver on your brand promise | CX Heroes #52 - Melanie Virreira
Learn in this episode:Why packaging isn't your brand, and what actually earns customer trustThe one broken promise that can cost you a B2B accountHow to turn a routine supplier meeting into a shared solution by ask...
CX Heroes #51 - Elise Jeanmaire
Learn in this episode:Why shipping the AI first draft quietly hands over your company's voiceHow a fiction writer's approach to revision applies to support contentWhy rereading and editing AI drafts is how you actu...