Hear the story of Erin Lindheim, and her 30 years of expertise in tech and Customer Success. Whether you're a CX leader or just passionate about customer-centric growth, this episode is packed with actionable insights you won't want to miss.

Lou shares how he navigated challenges like high-volume tickets and system outages as a new member of a veteran team. Learn what he learned and how these experiences helped him level up in his career to being in leadership today.Discove...

Nic Snyder, Director of Customer Support Engineering at Navient, unpacks his journey from sales to support and reveals key insights on transforming customer support into a profit driver.- Learn how Nic's sales background provides a uniq...

We chat with Nick Jimenez, Head of Support at Postal, who has a unique approach to customer experience that turns support into a revenue powerhouse. Nick shares his journey from Starbucks barista to a leader in CX, high...

Hear the journey of Conor Pendergrast, a seasoned expert in customer support who has redefined what it means to engage with customers. From his early days advocating for marriage equality to becoming a leader in customer experience, Conor share...

Cory Limberg shares his journey from the front lines of customer support to leading transformative CX strategies as a senior executive. Discover how Cory implemented four foundational principles—trust, transparency, proactivity, and delight—to ...

Sit down with Colin Flanigan to explore where the real power of AI lies in customer support and how to integrate tools into your existing workflow. This was a really fun and casual chat, and we covered great actionable advice too.This e...

In this episode, Chris reveals creative ways to boost customer advocacy and its importance for your team. You also learn:- How to shift the perception of support from a cost center to a revenue driver.- Best practices for implementing A...

In this episode, we explore the intersection of AI and human touch in customer experience. Learn how AI chat and agent assistance have revolutionized customer support at ClassPass, reducing costs and boosting satisfaction. Discover the strategi...

Delve into customer support ops with Shaun Struckmann. Shaun, with his extensive background at Salesforce and Gong, reveals the challenges and triumphs of managing support in large-scale organizations. Discover how small changes can lead...

Unlock the secrets of building authentic relationships and get strategic insights in customer experience from Mark Muston, a leader at Modern Health. 🚀 Dive into how to balance data with intuition, engage multiple customer types, and drive busi...

Learn about cutting-edge AI Agents in this special episode 10 of The CX Files Podcast. This panel features leading minds in AI: - Ilai Szpiezak, CEO of Dolphin AI 🐬- Arthur Wu, Co-Founder of Dataland 📊- Mathew Goldsborough, CEO...

In this episode, discover how support staff can be empowered with the latest AI-driven insights and workflows. 🧠 Arthur Wu is the co-founder of Dataland, builders of AI agents for customer support teams that search internal systems...

Discover how Cheryl Luft transformed manual processes into automated solutions, saving time and money! Learn her surprising insights on empathy, efficiency, and the future of customer success operations. 🚀Cheryl Luft started her career ...

Learn how to make customer satisfaction a major competitive advantage with David Ricley, Director of Customer Care at Union Wireless, the #1 retail customer service company in Wyoming🥇In this episode David talks about creating long-term...

Discover the most effective ways to use AI, and how it's best used to deliver a great CX. Also learn how a human touch can build customer relationships that drive growth efficiently. This episode is full of useful insights and stories🔥D...

Challenge the bigger businesses in your space with customer-first strategies the expert use. Watch now to see what Andrew Rios has learned with decades of experience in CX leadership☕️☕️Andrew Rios is currently the Head of Customer Expe...

Isshu Rakusai is the Founder and CEO of Helpfeel, an AI self-service platform which boosts CX and service efficiency for over 400 businesses. Isshu is a serial entrepreneur and founded his first company in high school, where he wrote a note-tak...