The CX Files
Investigating the mysteries and sharing the secrets of great customer experience with industry leaders that have seen it and done it.
The CX Files
The CX Files #11 - Shaun Struckmann
Delve into customer support ops with Shaun Struckmann. Shaun, with his extensive background at Salesforce and Gong, reveals the challenges and triumphs of managing support in large-scale organizations. Discover how small changes can lead to big impacts and the importance of balancing efficiency with a personal touch.
Shaun Struckmann is a senior customer support operations leader, previously serving as a senior manager at Gong and business operations manager at Salesforce. He currently runs the blog CxSupportOps.com, providing front line insights into support operations.
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