The CX Files #19 - Lou Wendelstedt

Lou shares how he navigated challenges like high-volume tickets and system outages as a new member of a veteran team. Learn what he learned and how these experiences helped him level up in his career to being in leadership today.

Discover in this episode:
- Lou's strategic insights on balancing consistency with flexibility in customer support.
- The impactful role of AI in supporting—not replacing—human interactions.
- How to use data-driven insights to make informed decisions and advance in your career.

Lou emphasizes the importance of taking care of your team to ensure they can take care of your customers. His approach is a blueprint for industry leaders aiming to foster a supportive and innovative environment.

Don't miss Lou's valuable tips and learn how adversity can unite and strengthen teams.

About Lou:
Lou Wendelstedt started in hospitality and retail then transitioned from operations into support in the tech space. He's worked in large organizations like Hertz and moved into leadership at smaller startups like Homebot where he works today with a small team that has wide responsibility. His passion throughout has been developing his team and he's found great success in getting promotions for his people. He strives to balance his team focus with data-driven decisions to deliver a consistent and easy customer experience.

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#CX #AI #CustomerSupport #Leadership #Podcast