The CX Files
Investigating the mysteries and sharing the secrets of great customer experience with industry leaders that have seen it and done it.
The CX Files
The CX Files #38 - Will Christacakos
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Learn in this episode:
- Why clean data is the only foundation for a successful AI rollout.
- The jewelry store effect and why AI looks different in a demo than in production.
- How to use AI for real-time sentiment analysis to prevent executive escalations.
- Why transparency with your customers is more valuable than perfect automation.
Will Christacakos is a global customer support and post-sale experience leader with over two decades of experience. He currently serves as the VP of Client Services at Operative, where he manages global support, CX, and major incident management. Will brings a unique perspective to leadership, having started his career as a cryptologist in the US Navy.
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