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CX Heroes
(Previously "The CX Files"). Leaders sharing what works in AI, KM, Process, and Teams. Brought to you by Helpfeel.
CX Heroes
CX Heroes #51 - Elise Jeanmaire
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Learn in this episode:
- Why shipping the AI first draft quietly hands over your company's voice
- How a fiction writer's approach to revision applies to support content
- Why rereading and editing AI drafts is how you actually learn your business
- The skill-based routing decision that burned out her best agents in three months Which traditional CX metrics Elise thinks are fading, and what she watches instead
- Why she tests every AI model on her own agents before it ever reaches a customer
Elise Jeanmaire is a COPC-certified CX leader with 18 years of experience setting enterprise support strategy around retention, advocacy and lifetime value. She is Program Manager of Customer Experience, Loyalty Technology and Retention at SimpliSafe, and has built and scaled support organizations at Dutchie, SeatGeek, Sonos, Reebok and Nestle.
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