心靈書架 Spiritual Bookshelf スピリチュアルな 本棚 Spirituelles Bücherregal
歡迎您來到心靈書架，在每個人的心靈深處都有一個書架，上面擺放著各樣的書，可能是一本自己過去所讀過帶給自己很大幫助的書，也可能是自己過去所經歷而銘刻在自己心靈的一本書。
Welcome to Spiritual Bookshelf.
In every heart there is a bookshelf — filled with stories that shaped who we are. Some come from books we once read, others from life experiences that became deeply etched into our souls.
ようこそ「スピリチュアルな本棚」へ。
誰の心にも一つの本棚があり、そこには人生を形づくった本や体験の物語が並んでいます。読書から学んだこともあれば、心に刻まれた人生の記憶でもあります。
Willkommen bei Spirituelles Bücherregal.
In jedem Menschen gibt es ein inneres Bücherregal – gefüllt mit Geschichten, die uns geprägt haben. Manche stammen aus Büchern, andere aus Erfahrungen, die tief in unserer Seele geblieben sind.
我是飛利浦，我在台灣完成大學，然後到美國留學、在美國工作，後來回台灣，我通過美國跟台灣的會計師， 美國的管理會計師考試，也通過了日本N2檢定及德語的B2檢定，協助過多家公司完成股票的上市櫃，參與了幾次在美國的專利、商業訴訟，也擔任過幾家上市公司的財務長、人資長、採購主管、法務主管，並且擔任過一家科技公司九年的總經理，我的職涯過程中，充滿了驚濤駭浪、高低起伏，曾經併購一些公司，也曾經三次被別的公司併購。
I’m Phillip. I completed my undergraduate studies in Taiwan, then studied and worked in the United States before returning to Taiwan. I passed the CPA exams in both the U.S. and Taiwan, as well as the U.S. CMA exam. I also passed the Japanese JLPT N2 and German B2 language certifications. I’ve helped several companies go public, participated in U.S. patent and commercial litigation cases, and have served as CFO, CHRO, head of procurement and legal affairs at listed companies, as well as CEO of a technology company for nine years. My career has been full of challenges and ups and downs — I’ve acquired companies, and I’ve also experienced being acquired three times.
私はフィリップです。台湾で大学を卒業し、その後アメリカに留学・就職し、のちに台湾へ戻りました。米国と台湾の公認会計士試験、米国管理会計士試験に合格し、日本語能力試験N2とドイツ語B2も取得しました。複数の企業の上場支援に関わり、米国での特許・商業訴訟にも参加しました。上場企業で財務長、人事長、購買責任者、法務責任者を務め、さらに九年間、ハイテク企業のCEOとして経営に携わりました。私のキャリアは波乱と起伏に満ち、企業を買収した経験もあれば、三度ほかの企業に買収された経験もあります。
Ich bin Phillip. Ich habe mein Studium in Taiwan abgeschlossen, anschließend in den USA studiert und gearbeitet und bin später nach Taiwan zurückgekehrt. Ich habe die CPA-Prüfungen in den USA und in Taiwan sowie die US-CMA-Prüfung bestanden. Außerdem habe ich das JLPT-N2- und das Deutsch-Zertifikat auf B2-Niveau erworben. Ich habe mehrere Unternehmen bei Börsengängen unterstützt, an Patent- und Wirtschaftsklagen in den USA mitgewirkt und in börsennotierten Unternehmen als CFO, Leiter Personal, Einkauf und Recht gearbeitet. Zudem war ich neun Jahre lang CEO eines Technologieunternehmens. Meine Laufbahn war von großen Höhen und Tiefen geprägt — ich habe Firmen übernommen und wurde auch dreimal selbst übernommen.
在這個心靈書架Podcast上面，我想跟大家分享：自己的閱讀心得、以及在工作生活上的經歷，希望能幫助您活出一個更美好的人生！
On this podcast, I hope to share my reading reflections and life experiences, and accompany you toward a life that is lighter, wiser, and more fulfilling.
このPodcastでは、読書から得た学びや仕事・人生の経験を分かち合い、皆さんがより豊かな人生を歩むための小さな力になれたらと思います。
In diesem Podcast möchte ich meine Leseerfahrungen und Lebensgeschichten teilen — in der Hoffnung, dass sie Ihnen helfen, ein bewussteres und erfüllteres Leben zu führen.
心靈書架 Spiritual Bookshelf スピリチュアルな 本棚 Spirituelles Bücherregal
Spiritual Bookshelf Episode 54: How to Be Someone Who Exceeds Expectations-Leadership is inviting others to create the experience together.– Part 2
#54 — How to Become Someone Who Exceeds Expectations (Part 2)
Hey there, how’s your week been?
Welcome back to Soul Bookshelf, I’m Phillip.
And today, I’ll share four more insights from the book — lessons that can change not just how we serve others, but how we connect with them.
Point 1: Welcome to the Age of Hospitality
But now, we’re in what Will calls the Hospitality Economy —
People don’t just buy products anymore; they buy feelings, stories, and understanding.
Think about it —Starbucks isn’t just selling coffee; it’s selling a feeling of belonging.
Apple isn’t just selling a phone; it’s selling a sense of “You get me.”
Point 2: People Remember the Surprise, Not the Standard
Here’s something powerful:People don’t remember good service — they remember pleasant surprises.
Psychologists tell us that emotion drives memory.When something moves us, it stays with us.
Nobel laureate Daniel Kahneman called this the “peak-end rule.”We remember the most emotional moment and how it ended.
So it’s often the small, unexpected gestures that make all the difference —a handwritten note, a warm smile, a small “I know this means a lot to you.”
Standard service satisfies logic.
Surprise touches satisfy emotion. And emotion is what builds loyalty.
Point 3: Thoughtfulness Turns Ordinary into Extraordinary
Being thoughtful sounds soft, but it’s actually a superpower.Because when you’re thoughtful, you truly see people.
What we all crave isn’t help — it’s attention.
Science backs this up too —When people feel genuine care, their brains release oxytocin, the “trust hormone.”It strengthens relationships and makes the memory stick.
Point 4: Great Leaders Create Shared Experiences
This is one of my favorite ideas from the book.
A great leader doesn’t just give orders — they create experiences that people want to join.
Why? Because people don’t change through instruction — they change through experience.
So leadership isn’t about control. It’s about designing environments where people feel free, capable, and connected. Instead of saying, “Do this,”you create moments where people say, “I want to do this.” That’s how you turn followers into co-creators.
No one embodies this better than Howard Schultz, the founder of Starbucks.
He didn’t just build a coffee company —he built a place between home and work — a “Third Place” —a space where people could feel connected, relaxed, and understood.
He once said, “Our competitors aren’t other coffee shops — they’re people’s couches.”
Schultz deeply believed:“Your employees will never be happier than you are willing to make them.”
So he made sure every partner felt respected and valued —even part-time workers got health insurance and stock options. He empowered them to make genuine connections —to say a customer’s name, to add a personal touch, to be human.
Every detail — from the coffee’s temperature to the music volume —was designed to say: “You matter.”
So as we close today’s episode,I want to leave you with a small challenge for this week:
Try adding just a little more heart to what you do.
Be one step more thoughtful, one sentence more encouraging, one moment more present.
Because that’s how you turn the ordinary… into something unforgettable.
If today’s episode spoke to you,please share it with someone who might need a little inspiration. And don’t forget to subscribe to Soul Bookshelf —where we explore ideas that help us live with more warmth, meaning, and connection.
Until next time —stay kind, stay curious, and stay human.Take care, and see you soon.