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Business Growth Spotlight
Welcome to Business Growth Spotlight, the podcast where we shine a light on innovative business leaders, cutting-edge strategies, and the latest trends shaping the world of business growth. Whether you're a corporate leader, entrepreneur, or online educator, this podcast delivers actionable insights and expert conversations to help you scale your business, increase revenue, and stay ahead in a competitive market.
Join host Heidi Schalk as we dive deep into the stories and strategies of industry leaders, uncovering the tools and tactics they use to drive success. From navigating corporate challenges to mastering online visibility, this podcast is your go-to resource for scaling your business and reaching your goals.
Tune in weekly for inspiring conversations, practical advice, and a behind-the-scenes look at what it takes to thrive in today’s ever-evolving business landscape.
Business Growth Spotlight
Ep. 93 The Evolution of Customer Success in the Age of AI with Katie Mineck
Show Notes:
In this episode of the Business Growth Spotlight, host Heidi Schalk sits down with Katie Mineck, VP of Customer Success at DigitalOwl, to dive into the future of AI, leadership, and customer success.
Katie shares how DigitalOwl is leveraging AI to transform medical record summarization: not to replace people, but to empower them. She explains why companies hesitant about AI should start small, experiment with accessible tools, and focus on enablement rather than replacement.
The conversation also explores:
- The biggest shifts in customer success priorities over the past decade
- Why customer success acts as the “canary in the coal mine” for organizational bottlenecks
- Building positive culture and connection in remote teams
- Personal practices Katie uses to avoid burnout and maintain balance
- How to identify your ideal customer and stand out in a crowded, fast-moving AI market
- Why embracing change and collaboration is critical for long-term business growth
Katie also opens up about the importance of helping customers move from the “crawl-walk” stage to full-scale adoption and success.
✨ Whether you’re a startup founder, SaaS leader, or simply curious about how AI is reshaping customer success, this episode offers actionable insights you won’t want to miss.
Bio*
I have been working in the SaaS startup space for 17 years which is also how long I've lived in the Chicagoland area. I am industry agnostic, but specialize in scaling customer success teams. My higher education is in Theology and Social Work. I am a mom of two high energy boys and am an avid reader, runner, and baker.
To connect with our guest, click on the links below:
LinkedIn: https://www.linkedin.com/in/katherine-katie-mineck-14314a112/
LinkedIn: https://www.linkedin.com/company/digitalowlai/posts/?feedView=all
Website: https://www.digitalowl.com/
Connect with me:
Spotlight to Scale: Spotlight to Scale Blueprint
LinkedIn: https://www.linkedin.com/in/heidischalkcoaching/