Sales as Service
Sales as Service is the podcast for creative agencies and solopreneurs who want to grow their businesses without feeling awkward about sales. If you’ve ever thought, “I hate selling,” or wondered how to get more clients, this show is for you.
We make sales simple and approachable with practical tips on topics like:
- How to get clients for your creative business
- Easy sales strategies for solopreneurs
- Overcoming the fear of selling
- Building a sales process that works
Whether you're a freelancer, entrepreneur, or running your own agency, you’ll learn how to handle objections, close deals, and grow your business with confidence—without hard-sell tactics.
Listen in to discover how a simple change in your perspective can create a complex change in your business.
Sales as Service
Gratitude Is a Growth Strategy: Building Stronger Customer Journeys with Sloane Scott
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When we talk about scaling a service business, we often focus on tactics, funnels, and conversion rates. But what if the real lever for growth was… gratitude?
In this episode of Sales as Service, I’m joined by Sloane Scott—Chaos Pilot and strategic advisor to 80+ founder-led businesses, including more than 30 that scaled to exit. We talk about what it actually looks like to weave gratitude into your customer journey from first touch to long-term retention.
This is more than saying “thank you.” It’s about building a business where appreciation, generosity, and intention are part of the system—not just the sentiment.
Whether you’re crafting a go-to-market strategy, revisiting your onboarding process, or trying to deepen client loyalty, this episode will help you rethink the way you show up in every step of your sales and delivery experience.
Key Takeaways:
- Why gratitude is not just a personal value—but a strategic advantage in business
- How to incorporate appreciation at every stage of the customer journey: from first outreach to renewal or offboarding
- Simple, repeatable ways to make gratitude part of your sales process
- The “pre-posal” approach: a low-pressure, collaborative way to co-create client solutions
- How gratitude and generosity can increase referrals, improve retention, and strengthen your brand reputation
- The mindset shift from short-term revenue to long-term relationship building
- Why leading with curiosity (and care) always creates more traction than trying to “sell”
Sales as Service Challenge - Join Now!
Choose one moment in your sales or client experience where you can intentionally express gratitude.
Whether it's a handwritten note, a simple thank-you voice memo, or a check-in that doesn’t try to sell - let it be genuine. Then notice how it changes the relationship.
Links & Resources:
- Join us for the next SAS Office Hours Event!
- Check out the LinkedIn Lead Generator to learn how to turn simple daily actions into real conversations with potential clients.
- Learn more about Sloane: sloane-co.com
linkedin.com/in/sloanescott - Resources mentioned in the episode:
Unreasonable Hospitality by Will Guidara
Have an episode idea? DM me on LinkedIn or Instagram and let me know.
Have an episode idea? DM me on LinkedIn and let me know!
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Nothing happens in business — or life — until someone says hi. That's the philosophy behind Tam Smith's work as founder of Studio Three 49.
As a Sales Growth Strategist, she helps service founders build relationship-first sales systems through focused 1–3 day intensives — so they can stop relying solely on referrals, no cold pitching required. With 15+ years in sales leadership, Tam believes sales is an act of service. It's about what you give, not what you get. And when you serve well, the results always follow.
When she's not working with clients, you'll likely find her rock climbing or mapping out her next adventure with her Supermutt, Ila, in Durham, NC.