Voice for the Industry Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
Voice for the Industry Podcast
Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts
In this episode, Aleena Valentine and Kayla Carroll share their extensive experiences in the pest control industry. Aleena discusses her journey from a CSR to a customer service manager, while Kayla talks about her transition from customer service to launching a customer success division. They explore the impact of AI on customer service and the benefits of using a dialer system, all while sharing personal stories that bring humor and authenticity to the conversation.