Voice for the Industry Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
Episodes
16 episodes
Episode 15: Valuation Matters: Keys to building a more valuable Pest Control Company
In this episode, we speak with our special guests, Grant and Kemp, who dive into the intricacies of the pest control industry's business side. Exploring the importance of company culture, employee retention, and strategic growth. They discuss t...
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Season 1
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Episode 15
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1:06:18
Episode 14: Passing the Baton: How Referrals Power Pest Control Growth
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whe...
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Season 1
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Episode 14
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44:57
Episode 13: Blending Family and Business for Lasting Success
In this episode of the Voice for the Industry Podcast, Leah Hazelwood explores the evolving role of women in the pest control industry and the unique opportunities it presents.Join us for an insightful conversation on balancing family li...
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Season 1
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Episode 13
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33:47
Episode 12: Beyond Bugs: Relationships, Training, and Giving Back with Kevin Lemasters
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Kevin Lemasters, a seasoned expert in pest management. Kevin shares his journey from a pest control technician to a leader in the industry, discussing th...
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Season 1
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Episode 12
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39:48
Episode 11: Contact Center Innovation: Omnichannel and Integrations
In this episode, we explore how small businesses can leverage multi-channel communication to enhance customer engagement and drive growth. Discover the advantages of reaching your audience through various platforms, from social media to email m...
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Season 1
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Episode 11
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48:49
Episode 10: Bug Data & Brain Power: The AI Evolution with X-Rai Labs
In this episode, we delve into the transformative power of AI in the business world. Discover how AI technologies are reshaping accountability practices and driving customer retention strategies. From predictive analytics to personalized custom...
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Season 1
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Episode 10
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51:24
Episode 9: Brian Starnes on Building PestSOS & the Shift Toward Smarter Solutions
In this episode, we delve into the fascinating transformation of pest control call centers. Discover how technology and customer expectations have reshaped the industry, turning traditional call centers into dynamic customer service hubs. Join ...
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Season 1
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Episode 9
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40:14
Episode 8: The Prism Perspective: Clearer Thinking for Better Results with Evan Unick
In this episode, we explore the powerful connection between technology and human adaptability—and how together, they fuel lasting business success. Our guest, Evan, takes us on his remarkable journey from humble beginnings to extraordinary achi...
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Season 1
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Episode 8
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37:00
Episode 7: The Vision Behind the Voice: Building VFP and Embracing What’s Next
Join us as we explore the remarkable journey of Voice for Pest, a leader in integrating AI and technology within the home services sector. This episode reveals how Thomas Welsh developed ATS to evolve, leveraging cutting-edge innovations to enh...
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Season 1
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Episode 7
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39:31
Episode 6: Built to Last: Evolving Pest Control with Smarter Training & Leadership
Join us on the Voice for the Industry Podcast as we delve into the inspiring career journey of David Billingsly, founder of the Billingsly Group. With over 33 years of experience in the service industry, including 19 years in pest control, Davi...
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Season 1
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Episode 6
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1:03:53
Episode 5: From BFFs to Industry Forces: Friendship, Pest Control, and the Power of Collaboration
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Audrey Hall and Ashley Morrison for a dynamic conversation about the power of friendship, the impact of industry association involvement, and the experie...
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Season 1
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Episode 5
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51:03
Episode 4: Show Me the Money! Making Collections a Priority with Andrea Dahlgren
In this episode of the Voice for the Industry Podcast, we sit down with Andrea Dahlgren, Senior Vice President of Business Development at ARM Solutions. Andrea shares her journey from the mortgage sector to becoming a pivotal force in ARM's inn...
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Season 1
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Episode 4
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43:43
Episode 3: Family First, Customers Always: Honoring the Past while leaping into the Future
In this episode of Voice for the Industry Podcast, we sit down with Breanna Neerland for a candid and inspiring conversation about what it means to honor a family legacy while embracing the future. Breanna shares her experience navigat...
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Season 1
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Episode 3
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31:32
Episode 2, Part 2: From Slingshot to Applause - An Honest Conversation with Industry Trailblazer Taylor Olson
In Part 2 of our candid conversation with Taylor Olson, we explore what it takes to build a lasting company culture, empower teams, and keep innovation at the forefront—even after major success. Taylor opens up about the transitions, the risks,...
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Season 1
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Episode 2
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46:26
Episode 2, Part 1:From Slingshot to Applause - An Honest Conversation with Industry Trailblazer Taylor Olson
In Part 1 of this two-part episode, we sit down with Taylor Olson, a true pioneer in the pest control and lawn care space. From his early days at Slingshot to his current leadership role at Applause, Taylor shares the inside story of building, ...
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Season 1
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Episode 2
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41:03
Episode 1: Legacy in Motion: A Candid, Personal Conversation on Generational Transitions, Industry Leadership, and Innovation with Court Parker
In this episode of the Voice for... the Industry podcast, we’re diving into the real-life challenges and opportunities of generational transitions in family-run pest control businesses, along with the ins an...
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Season 1
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Episode 1
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47:11
