Voice for the Industry Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
Podcasting since 2025 • 22 episodes
Voice for the Industry Podcast
Latest Episodes
Episode 21: Building Businesses with Grit: How Pest Control Companies Can Win with Smarter Support
In this episode of the Voice for the Industry podcast, Raymond Kidwell interviews Margaret Garcia, founder of Grit PPO, the first female-owned outsourced contact center for the pest control industry. They discuss Margaret's journey in the pest ...
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Season 1
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Episode 21
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35:32
Episode 20: Serving Customers Like Family: The Values Behind Turf Pride
In this episode, David Petti, founder of Turf Pride Lawn Care, shares his journey from a solo operator to leading a successful family-owned business. He discusses the importance of exceptional customer service, core values, and the challenges o...
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Season 1
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Episode 20
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36:33
Episode 19: Finding Purpose in Pest Control: Building a Workplace that Attracts Today’s Top Talent
In this episode of The Voice for the Industry Podcast, host Raymond Kidwell sits down with Gerwin Marca, a service manager whose unconventional career path brings a fresh perspective to the pest control industry. Gerwin shares his...
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Season 1
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Episode 19
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34:46
Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts
In this episode, Aleena Valentine and Kayla Carroll share their extensive experiences in the pest control industry. Aleena discusses her journey from a CSR to a customer service manager, while Kayla talks about her transition from customer serv...
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Season 1
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Episode 18
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38:27
Episode 17: Sustaining Quality: How Food Safety and Pest Management Compliment Each Other
In this episode, host Raymond Kidwell sits down with Dominique Sauvage, a seasoned expert in pest control and food safety. With over 42 years of global experience, Dominique shares his journey from South Africa to the U.S., highlighting his pas...
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Season 1
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Episode 17
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46:44