Voice for the Industry Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
Episodes
31 episodes
Episode 30: From Awareness to Action: How the Alliance Is Building Consumer Confidence
Most people don’t realize how much consumer perception shapes the pest control industry—and how organizations like The National Pest Management Association, the Alliance are working behind the scenes to change it. In this episode, Jim breaks do...
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Episode 29: Leadership Through Change: Scaling Pest Control the Right Way
Many pest control companies want rapid growth, but few understand the leadership, culture, and long-term strategy required to sustain it. In this episode, Paul DiLorenzo shares the leadership principles and business strategies that have helped ...
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Episode 28: Four Legs, Zero Guesswork: The Future of Pest Inspections
Specially trained detection dogs can locate pests and rodents with over 95% accuracy—far beyond what human inspectors can achieve. In this fascinating episode, Alex Hernandez, a canine scent detection expert with 15 years of experience, reveals...
Episode 27: Evolving Leadership: Strategies for High-Performing Teams in Home Services
Industry expert Jeff Davis, CEO of Coalmarch, takes us behind the scenes of leading a marketing and technology powerhouse in the home services industry. From his early career in SaaS and operations to guiding Coalmarch’s evolution, Jeff shares ...
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Episode 26: Beyond Stars and Scores: Rethinking Reputation in Home Services
Chris Anderson, VP of Sales and Co-founder of Applause, shares his expertise on scaling sales teams and driving growth in the home services industry. Drawing on his data-driven approach, Chris breaks down the newly released 2026 Benchmark Repor...
Episode 25: The Painless Way to Implement AI and Remote Teams in Pest Control
Unlock the blueprint for scalable, sustainable growth in the pest control industry with Bhavini Kamdar, founder and CEO of Infinity Business Services. In this episode, Bhavini breaks down how rock-solid processes, clean data, and strategically ...
Episode 24: The Winning Blueprint: Sales & Training Strategies from a Pest Control Expert
Most pest control professionals underestimate how quickly AI is transforming industry training—and ignoring it could mean falling behind. In this episode, Foster Bruska, industry veteran, full-time content creator, and founder of Pest Posse, br...
Episode 23: Reimagining Traps: The Technology Driving the Next Era of Wildlife Management
In this episode of the Voice for the Industry Podcast, Brian Quispe, co-founder of OcuTrap, discusses the innovative technology behind their smart trapping systems. The conversation covers the journey from concept to creation, the challenges fa...
Episode 22: Smarter System, Better Sales: How Pest AI is Changing the Game
In this episode, the founder of Pest AI, a platform revolutionizing the pest control industry through advanced CRM solutions and AI integration. They discuss Anthony's journey from pest control consultant to tech entrepreneur, the evolution of ...
Episode 21: Building Businesses with Grit: How Pest Control Companies Can Win with Smarter Support
In this episode of the Voice for the Industry podcast, Raymond Kidwell interviews Margaret Garcia, founder of Grit PPO, the first female-owned outsourced contact center for the pest control industry. They discuss Margaret's journey in the pest ...
Episode 20: Serving Customers Like Family: The Values Behind Turf Pride
In this episode, David Petti, founder of Turf Pride Lawn Care, shares his journey from a solo operator to leading a successful family-owned business. He discusses the importance of exceptional customer service, core values, and the challenges o...
Episode 19: Finding Purpose in Pest Control: Building a Workplace that Attracts Today’s Top Talent
In this episode of The Voice for the Industry Podcast, host Raymond Kidwell sits down with Gerwin Marca, a service manager whose unconventional career path brings a fresh perspective to the pest control industry. Gerwin shares his...
Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts
In this episode, Aleena Valentine and Kayla Carroll share their extensive experiences in the pest control industry. Aleena discusses her journey from a CSR to a customer service manager, while Kayla talks about her transition from customer serv...
Episode 17: Sustaining Quality: How Food Safety and Pest Management Compliment Each Other
In this episode, host Raymond Kidwell sits down with Dominique Sauvage, a seasoned expert in pest control and food safety. With over 42 years of global experience, Dominique shares his journey from South Africa to the U.S., highlighting his pas...
Episode 16: Termites, Teamwork, and Tenacity: A Conversation with Susan Hare
Join Karissa Wilson as she steps into the host's seat for a special episode of the Voice for the Industry Podcast, featuring Susan Hare, a seasoned Program Director at Thrasher Termite and Pest Control. Dive into Susan's journey from a high-tec...
Episode 15: Valuation Matters: Keys to building a more valuable Pest Control Company
In this episode, we speak with our special guests, Grant and Kemp, who dive into the intricacies of the pest control industry's business side. Exploring the importance of company culture, employee retention, and strategic growth. They discuss t...
Episode 14: Passing the Baton: How Referrals Power Pest Control Growth
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whe...
Episode 13: Blending Family and Business for Lasting Success
In this episode of the Voice for the Industry Podcast, Leah Hazelwood explores the evolving role of women in the pest control industry and the unique opportunities it presents.Join us for an insightful conversation on balancing family li...
Episode 12: Beyond Bugs: Relationships, Training, and Giving Back with Kevin Lemasters
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Kevin Lemasters, a seasoned expert in pest management. Kevin shares his journey from a pest control technician to a leader in the industry, discussing th...
Episode 11: Contact Center Innovation: Omnichannel and Integrations
In this episode, we explore how small businesses can leverage multi-channel communication to enhance customer engagement and drive growth. Discover the advantages of reaching your audience through various platforms, from social media to email m...
Episode 10: Bug Data & Brain Power: The AI Evolution with X-Rai Labs
In this episode, we delve into the transformative power of AI in the business world. Discover how AI technologies are reshaping accountability practices and driving customer retention strategies. From predictive analytics to personalized custom...
Episode 9: Brian Starnes on Building PestSOS & the Shift Toward Smarter Solutions
In this episode, we delve into the fascinating transformation of pest control call centers. Discover how technology and customer expectations have reshaped the industry, turning traditional call centers into dynamic customer service hubs. Join ...
Episode 8: The Prism Perspective: Clearer Thinking for Better Results with Evan Unick
In this episode, we explore the powerful connection between technology and human adaptability—and how together, they fuel lasting business success. Our guest, Evan, takes us on his remarkable journey from humble beginnings to extraordinary achi...
Episode 7: The Vision Behind the Voice: Building VFP and Embracing What’s Next
Join us as we explore the remarkable journey of Voice for Pest, a leader in integrating AI and technology within the home services sector. This episode reveals how Thomas Welsh developed ATS to evolve, leveraging cutting-edge innovations to enh...
Episode 6: Built to Last: Evolving Pest Control with Smarter Training & Leadership
Join us on the Voice for the Industry Podcast as we delve into the inspiring career journey of David Billingsly, founder of the Billingsly Group. With over 33 years of experience in the service industry, including 19 years in pest control, Davi...
