Voice for the Industry Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
Voice for the Industry Podcast
Episode 21: Building Businesses with Grit: How Pest Control Companies Can Win with Smarter Support
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In this episode of the Voice for the Industry podcast, Raymond Kidwell interviews Margaret Garcia, founder of Grit PPO, the first female-owned outsourced contact center for the pest control industry. They discuss Margaret's journey in the pest control industry, the challenges faced by companies, and how Grit PPO provides solutions through outsourcing and AI. The conversation also touches on the importance of adaptability in business, especially for women in male-dominated industries, and the future of AI in customer service.