Voice for the Industry Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
Voice for the Industry Podcast
Episode 26: Beyond Stars and Scores: Rethinking Reputation in Home Services
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Chris Anderson, VP of Sales and Co-founder of Applause, shares his expertise on scaling sales teams and driving growth in the home services industry. Drawing on his data-driven approach, Chris breaks down the newly released 2026 Benchmark Report and what the findings mean specifically for pest control operators. From why technicians are the real marketing team to how customer satisfaction motivates beyond money, he reveals the strategies and incentives that actually work in home services. Chris also explores the evolving standards of reputation management—explaining why a 4.5-star rating is no longer good enough—and shares real-world examples of businesses applying these insights to maximize engagement, retention, and long-term success. Whether you’re a pest control operator, team leader, or industry professional, this episode provides actionable, research-backed insights to elevate every aspect of your business.