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Eye Care Leadership Live
I speak with eye care and healthcare clinical leaders and the experts who help their clinics succeed.
Episodes
78 episodes
Microcast: Get Your Mindset Right
Your mindset is not just “how you feel.” It’s the filter that decides what you notice, how you react under pressure, and whether a rough morning turns into a rough week. We recorded a short, content-rich microcast to share the simple mindset ha...
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Microcast: Employee Compensation
Underpaying is not a savings plan, it is a turnover strategy. In this microcast, I get real about staff compensation and why it’s often the number one issue behind poor retention, constant rehiring, and teams that never feel fully s...
How Clinics Use Voice AI with Jakub Grajcar
Your phones can be “busy” and still be leaving money on the table. When calls spike on Monday mornings or right after holidays, even great teams miss opportunities, patients get stuck on hold, and front desk burnout creeps in. We sit down with ...
Microcast: Coach Better
This episode is about coaching better. It’s about asking better questions so we can get better solutions. Hope you enjoy.
Physician Burnout with Dr. Brett Cordes
Burnout isn’t always a collapse. Sometimes it’s a quiet, confusing boredom that shows up after you’ve “made it” and you can’t figure out why the work feels empty. On Eye Care Leadership Live, we sit down with Dr. Brett Cordes, an ENT surgeon tu...
Develop Ophthalmology Leaders (with Brittany Williams and Sarah Duval)
We talk with Sarah Duval and Brittany Williams about turning entry-level ophthalmology roles into real careers and building a frontline team that makes your clinic stronger. We share what actually drives staff growth, retention, and confidence ...
AI In HR Without The Hype
AI can make HR feel effortless ... right up until it makes a confident suggestion that’s quietly wrong. I this episode, I walk through how I use AI tools every day for HR documents and research, why that speed is real, and why it ca...
How This Administrator Builds Culture - One Espresso at a Time
Culture shows up in the smallest moments: the way the front desk greets a nervous patient, how a technician handles a delay, whether a physician trusts the team or escalates every hiccup. When those moments add up, you get either a clinic that ...
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Conversion and Follow-Up Excellence (Kade Wilcox)
Your marketing might be doing its job and you could still be losing your best patients. That’s the core tension we dig into with Kade Wilcox, founder of Convert Health, an ophthalmology lead generation and lead conversion specialist who has see...
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Culture Tips for Healthcare: Mike Lyons + Jakub Grajcar
Most healthcare practices don’t struggle because the medicine is bad. They struggle because leadership gets stretched thin, managers get promoted without support, and culture slowly drifts until turnover, drama, and “constant fires” feel normal...
How to Communicate as a Leader (with Mike Lyons)
Your team isn’t ignoring you, they’re processing. When the message affects benefits, pay, staffing, or job security, people don’t just “hear” an update and move on. They replay it, question it, compare notes, and fill in blanks with...
Are You HIPAA/OSHA Audit Ready? (with Jennifer Cosey)
You can do everything “right” for patients all day long and still get blindsided by a privacy complaint, an OSHA inquiry, or a cyber incident. That’s why we invited Jennifer Cosey, President of Eagle Associates, to talk with us about what healt...
Hiring The Right Operations Leader (with Greg Spruce)
We talk with ophthalmology executive recruiter Greg Spruce about why senior hires go sideways in ophthalmology and what to do differently before you make a costly leadership mistake. We break down how to match operators to your business stage, ...
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The Four Agreements For Clinic Leaders
We use The Four Agreements to talk about what actually changes clinic culture: the words we choose, the stories we invent, and the standards we repeat. We share real ophthalmology examples that connect emotional intelligence to clearer training...
Tales from the Trenches: Patient Complaint
We share a real-world story about a patient’s serious allegation against an employee and what it takes to respond with care, speed, and sound judgment. We break down how we build trust, gather facts, and make decisions that protect patients, st...
HIPAA Safe Marketing That Actually Grows A Clinic
We talk with Carl White about how private practices can beat bigger competitors by leaning into what independence makes possible and by saying it clearly in their marketing. We also dig into HIPAA blind spots that show up in websites, agencies,...
Smarter Spending For Eye Care Clinics
We talk with Dr. Cynthia Matosian about the leadership moves that keep eye care practices sustainable when costs rise and reimbursements fall. We dig into building patient-first culture, learning the business skills most clinicians never get ta...
Hillary Golden: Lessons in Glaucoma Patient Care [Replay]
In this episode, which originally posted in June 2025, my esteemed guest was Hillary Golden. Hillary is a keynote speaker and advisor on the topic of patient care in ophthalmology with a particular focus (no pun intended) on glaucom...
Clinic Marketing That Actually Works
We talk with Jennifer Church Kilkenny about what actually drives growth for cash-pay services in healthcare, from local search intent to email lists you control. We also get real about social media tactics, staff involvement, paid ads strategy,...
Self Care - Rest That Makes You Better
In this show, I talk about rest as a form of self-care that makes us better leaders, not just better at “getting through” the week. I share practical ways to protect our energy so we can think clearly, support our teams, and improve clinic cult...
So, You Want To Sell Your Clinic?
We talk with Mike Guelcher of Prism Consulting Partners about what really drives an ophthalmology or optometry practice sale and why “value” is not the same thing as the final price. We dig into the human side of transitions, the metrics that k...
Onboarding For Eye Care Technicians with Jane Shuman
We break down why technician turnover stays high in busy eye care clinics and how better hiring and onboarding fixes it. We share practical ways to validate skills, build a consistent training program, and create a culture where new techs feel ...
Legal Traps in Clinics (And How to Avoid Them)
We talk with healthcare attorney Matt Stevens about the real-world legal and operational fights clinics face with insurance reimbursement, audits, and payer clawbacks, plus the steps that keep small problems from turning into career-level crise...
Tales From the Trenches: Harassment Investigations (5/1/26)
A harassment allegation can make even experienced clinic leaders freeze, not because they don’t care, but because every move has consequences. We’ve handled these situations many times, and we break down what actually works when a sexual harass...
If You Don’t Define Culture, It Defines You - with Kurt Defenbaugh
Mike talks with Kurt Defenbaugh about why culture is not a slogan or a perks program, but the lived DNA of a clinic that either gets designed on purpose or assigned by default. We walk through a concrete method for defining core values, then us...