Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Question of the Day with Coach Chris
How to connect when we have nothing in common?
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
How do you connect with customers when nothing jumps out… and you’re not exactly a sports guy?
Today’s Question of the Day tackles a challenge every tech and comfort advisor runs into: walking into a home, scanning the walls, scanning the shelves… and finding zero to connect with. No sports memorabilia. No family pictures. No cute dog. Nothing.
So what do you do?
In this episode, I share a real story about buying a used Porsche — a car I knew absolutely nothing about — and how staying curious turned a complete mismatch into a great connection. I break down:
• Why pretending to know something never works
• The magic of letting the customer be the expert
• Questions that instantly open people up (“What draws you to this…?”)
• How curiosity builds trust faster than common interests ever will
• Why this works in sales and around the Thanksgiving table
• A little Ted Lasso wisdom: “Be curious.”
The truth? People love talking about themselves. If you stay curious, they’ll feel seen, safe, and connected — and that’s who they buy from.
Give it a listen before your next appointment… or before Thanksgiving dinner with that one relative you never know what to say to.
Have a Question? - Submit your questions to chrish@nexstarnetwork.com