Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Episodes
58 episodes
How do I shake the sales stereotype?
Today’s Question of the Day tackles a big one: “How do you shake the negative stereotype of being a salesperson?”In this episode, we break down simple, practical ways to stand out in a world where homeowners expect pressure, noise...
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Season 1
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Episode 12
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10:47
What tips do you have to make inside sales successful?
What Tips Can You Give Me to Make Inside Sales Successful?Inside sales can be a massive growth lever—or a constant frustration—depending on how it’s set up and supported.In today’s Question of the Day, I’m joined by special...
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Season 1
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Episode 58
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12:27
How do you onboard a salesperson?
How Do I Onboard a New Salesperson?Onboarding doesn’t start on day one—and when it’s done wrong, it gets expensive fast.In today’s Question of the Day, I break down a simple, repeatable onboarding framework built to ...
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Season 1
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Episode 57
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21:18
Why are my Marketing Leads closing higher than my Tech Leads?
Why Are My Marketing Leads Closing Higher Than My Tech Leads?If your marketing leads are closing at a higher rate than your tech-generated leads, something is off—and it’s worth addressing.In today’s Question of the Day, I ...
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Season 1
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Episode 56
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17:19
How much should you talk on a call?
How Much Should You Talk on a Call?Talk too much and you lose the customer. Talk too little and you lose control of the call.In today’s Question of the Day, I break down why both extremes hurt your results and how to...
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Season 1
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Episode 55
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11:48
Training isn't adopting into the field - what do we do?
“We Train Every Week—Why Aren’t We Seeing Adoption in the Field?”Training isn’t the problem. Adoption is.In today’s Question of the Day, I dig into one of the most common frustrations I hear from owners and sales lea...
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Season 1
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Episode 54
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14:47
I don't have any support - what do I do?
“I’m Not Getting Any Support—What Do I Do?”No one succeeds in this business alone. If you feel unsupported, it’s not just frustrating—it’s a performance killer.In today’s Question of the Day, I break down what support sh...
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Season 1
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Episode 53
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14:16
How do I pre-qualify calls?
How Do You Pre-Qualify Calls?Most teams overthink pre-qualification—and talk themselves out of good opportunities before they ever get in the home.In today’s Question of the Day, I explain why you actually need very litt...
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Season 1
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Episode 52
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13:26
How do I get customers to pay attention?
How Do I Get Customers to Pay Attention to Me?If a customer zones out, checks their phone, or starts looking past you—it’s not random. It’s a signal.In today’s Question of the Day, I break down five common moments wh...
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Season 1
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Episode 51
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17:40
How do you sell against Home Warranties?
How Do You Sell Against Home Warranties?Home warranties can feel like a dead end—low reimbursement, limited scope, and a customer who thinks everything should be covered.In today’s Question of the Day, I break down two s...
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Season 1
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Episode 50
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10:43
How to get the most out of training?
Today we dig into what separates checking the box from true skill development. Whether you’re leading the training or sitting in the seat, the mission is the same—make it stick and make it matter.We break down th...
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Season 1
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Episode 15
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14:00
How do you sell the Free Furnace February promo?
How Do You Sell the “Free Furnace February” Promo?Promotions don’t fail because of the offer. They fail because of how they’re sold.In today’s Question of the Day, I break down how to properly sell Free Furnace February<...
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Season 1
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Episode 49
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13:54
How do I set up being third in the home to avoid shopping around objections?
How Do I Set Up Being the 3rd One in the Home—And Avoid the Shopping Objection?If you’re trying to be the third contractor in the home, you’re already playing a losing game.In today’s Question of the Day, I explain why you ...
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Season 1
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Episode 48
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12:32
What would you say or not say on a call?
What Would You Say—or Not Say—on a Call?The words you choose on a call can either build trust… or quietly destroy it.In today’s Question of the Day, I open it up to you. This is not an all-enco...
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Season 1
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Episode 47
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16:20
How do I recover from a bad sales day?
Even the best sales pros have off days. The question is — what do you do after one? In today’s Question of the Day, Coach Chris breaks down how to bounce back when your confidence takes a hit and the scoreboard doesn’t go your way. He ...
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Season 1
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Episode 9
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9:25
How do I generate self-generated leads?
How Do I Generate Self-Generated Leads?If you’re waiting for leads to be handed to you… you’re leaving your paycheck up to someone else.In today’s Question of the Day, I break down how to generate self-generated...
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Season 1
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Episode 46
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19:02
How much is a process worth?
QOD: How Much Is a Process Worth? (Spoiler: $2.4 Million.)Everybody says they want consistency… until it’s time to follow the process when it’s inconvenient.In today’s Question of the Day, we’re tackling a question...
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Season 1
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Episode 45
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18:59
Should we use a Brag Book?
Should You Use a Brag Book? Yes… But Only If You Use It RightBrag books get a bad rap. Some salespeople swear by them. Others think they’re cheesy, outdated, or straight-up ignored. The truth? A brag book absolutely helps — but...
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Season 1
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Episode 44
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9:26
How do I stop getting pulled in multiple directions?
Pulled in Every Direction? How to Stay Focused Without Closing Your DoorIf it feels like your day gets hijacked by constant questions, interruptions, and “quick favors,” you’re not alone. Most sales leaders don’t have a time probl...
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Season 1
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Episode 43
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12:39
How do you sell to landlords that aren't there?
How Do You Sell to Landlords That Aren’t There?Ever walk into a home, look around… and realize the actual decision-maker isn’t even on the property?In today’s Question of the Day, Coach Chris tackles a common frust...
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Season 1
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Episode 42
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10:12
Should you discount and if so, how?
Today’s Question of the Day: Should you discount—and if so, how?Short answer: sometimes—but not by the salesperson.In this episode, Coach Chris explains why discounting should be a manager decision, how over...
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Season 1
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Episode 41
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20:10
Are industry experts helping or hurting?
In today’s episode, I break down several popular industry “expert takes”—and give you my honest, in-the-trenches opinion from coaching residential HVAC, Plumbing, and Electrical sales teams every day.We tackle real debates sales...
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Season 1
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Episode 40
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17:36
How do I get leads when they are all distributed to other salespeople?
How do you get more leads when they’re being distributed to other salespeople? In today’s Question of the Day, we dig into a truth that great sales organizations already know — right person, right call isn’t just fair… it’s good...
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Season 1
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Episode 39
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12:22
How do you get past the Post-Holiday Objection?
January rolls in… and so does the classic customer line: “We just spent a ton in December — can we wait?” In today’s Question of the Day, we dig into how sales teams can navigate the post-holiday budget hangover without sounding sal...
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Season 1
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Episode 38
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21:16
Which gets better results...outside or inside sales follow up?
Who really wins at follow-up — outside sales or inside sales? Most people have a strong opinion on this… and most of them are wrong.In today’s Question of the Day, I dig into the real data behind follow-up performance in resid...
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Season 1
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Episode 37
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15:18