Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Episodes
83 episodes
Should you ride along with the high performers?
How Do I Get My Manager to Ride Along With Me?If you’re a high performer, it can feel like all the attention goes to the lowest performers—leaving you on your own.In today’s Question of the Day, I challenge that dynamic and...
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Season 1
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Episode 83
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9:12
When is a lead dead?
When Is a Lead Dead?Most leads aren’t dead. They’re just waiting on someone willing to do the work.In today’s Question of the Day, I use the story of the diamond mines in South Africa—The Big Hole—to illustrate a pow...
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Season 1
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Episode 82
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11:14
How do I get more Google reviews?
In this episode, we dig into why Google reviews are more than just digital gold stars—they’re one of the strongest levers a residential HVAC, plumbing, or electrical company can pull. I break down how they impact trust, visibility, and close ra...
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Season 1
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Episode 13
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11:00
Is it fair to distribute leads to the top performer?
Jake in North Carolina asks — “My company gives the best leads to the top performers, and I’m stuck with the marketing ones that rarely buy. Is that fair… or even legal?”In today’s QOD, Coach Chris breaks down the truth about le...
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Season 1
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Episode 8
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14:54
How many calls should I run in a day?
How Many Calls Should I Run in a Day?More calls don’t always mean more results. At a certain point, performance starts to decline.In today’s Question of the Day, I break down how to think about call volume through the lens ...
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Season 1
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Episode 81
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17:48
Is it fair to roll over a missed budget to next month?
Is It Fair to Roll Over a Missed Budget to the Next Month?When you miss budget, the pressure doesn’t disappear—it compounds.In today’s Question of the Day, I break down why simply “rolling it over” isn’t as simple as it sou...
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Season 1
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Episode 80
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18:03
Which value piece is most important?
Which Value Piece Is Most Important?Everyone wants to know the one thing that matters most to the customer. The truth? It’s not one thing.In today’s Question of the Day, I break down why we live in a both/and world—n...
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Season 1
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Episode 79
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15:29
Should I use sales scripts or make it my own?
Should You Use Scripts—or Make It Your Own?Salespeople love to say, “I don’t want to sound scripted.” Fair. But that’s not the real question.In today’s Question of the Day, I break down the honest answer: it depends....
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Season 1
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Episode 67
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16:12
What are the qualities of a high performing salesperson?
What Are the Most Important Qualities of a High-Performing Salesperson?Great salespeople share many traits—but one stands above the rest.In today’s Question of the Day, I quickly walk through several qualities often associa...
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Season 1
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Episode 78
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13:22
What is the right number of quotes to present?
How Many Options Should I Present?Too few options can feel pushy. Too many options can overwhelm the customer.In today’s Question of the Day, I walk through the sliding scale of option presentation—from approaches th...
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Season 1
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Episode 77
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14:21
How do I know if the customer has seen my quote?
How Do I Know If They’ve Seen My Quote?If you’re wondering whether the customer has seen your emailed quote, you may be asking the wrong question.In today’s Question of the Day, I challenge you with a bigger idea: Are yo...
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Season 1
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Episode 76
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16:18
We are behind budget - what do we do?
We’re Behind Budget—What Do We Do?Falling behind budget happens. The real question is how you respond when it does.In today’s Question of the Day, I walk through practical strategies you can use right now to create m...
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Season 1
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Episode 75
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15:25
What do I do about whale hunting?
What Do I Do About Whale Hunting?Some salespeople spend their time chasing the “whales”—the big jobs, the perfect opportunities, the massive tickets. The problem? While they’re hunting whales, they’re often swimming past a lake fu...
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Season 1
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Episode 74
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16:48
What goes into a good 1-on-1?
What Goes Into a Good 1-on-1?Great 1-on-1 meetings don’t happen by accident. They work when both sides come prepared.In today’s Question of the Day, I break down what makes a 1-on-1 truly productive by looking at it from
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Season 1
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Episode 73
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12:26
How do I improve my mindset in the worst month EVER?
How Do I Improve My Mindset in My Worst Month Ever?Every salesperson eventually faces it: the worst month you’ve ever had.In today’s Question of the Day, I break down how to respond when results are down and confidence is s...
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Season 1
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Episode 72
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17:34
How to connect when we have nothing in common?
How do you connect with customers when nothing jumps out… and you’re not exactly a sports guy? Today’s Question of the Day tackles a challenge every tech and comfort advisor runs into: walking into a home, scanning the walls, scannin...
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Season 1
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Episode 20
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10:57
How do I hold an individual accountable?
How Do I Hold an Individual Accountable?Accountability isn’t about calling someone out in a group. It’s about having the right conversation in the right setting.In today’s Question of the Day, I walk through one approach yo...
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Season 1
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Episode 71
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15:59
What should I focus on?
Today’s Question of the Day takes on a classic sales-leader dilemma: What should I focus on? I break down how to stop spinning plates and start making meaningful progress by tackling one fire at a time and setting real priorities based...
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Season 1
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Episode 14
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11:21
My customers think I'm salesy - what do I do?
“My Customers Think I’m Salesy—What Can I Do?”If customers are labeling you as “salesy,” it’s not a personality problem—it’s a process problem.In today’s Question of the Day, I break down practical ways to shift perception ...
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Season 1
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Episode 70
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13:51
How to make call debriefs productive and not emotional?
How Do You Make Call Debriefs Productive—Not Emotional?Call debriefs should build performance, not bruise egos.In today’s Question of the Day, I compare call debriefs to the NFL as a business model—where reviewing th...
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Season 1
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Episode 69
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12:28
What is a good follow up cadence?
What Is a Good Follow-Up Cadence?The best follow-up strategy? Close in the home.But when that doesn’t happen, your follow-up can either create clarity—or create confusion.In today’s Question of the Day, I break down ...
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Season 1
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Episode 68
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13:31
When should you finance?
When Should You Be Using Financing?Financing shouldn’t be an afterthought—and it shouldn’t be a last-ditch save.In today’s Question of the Day, I break financing down from two strategic angles that every residential HVAC, p...
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Season 1
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Episode 66
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16:11
Is One Trip Close a real thing?
Is One-Trip Close a Real Thing?Short answer: yes. And plenty of companies and salespeople are proving it every day.In today’s Question of the Day, I address the skepticism around the “one-trip close” and explain why it’s no...
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Season 1
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Episode 65
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18:35