Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Question of the Day with Coach Chris
What would you say or not say on a call?
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What Would You Say—or Not Say—on a Call?
The words you choose on a call can either build trust… or quietly destroy it.
In today’s Question of the Day, I open it up to you. This is not an all-encompassing list—just the first five things that came to mind—and I want you to challenge it. Comment with what I missed and what you’d add.
In this episode, I walk through five specific things I would absolutely say—or intentionally avoid saying—on a sales call, and explain why each one matters in real conversations with real homeowners.
This isn’t theory. These are small language choices that create big differences in:
- Customer trust
- Call control
- Close rates
Listen in, steal what works, question what doesn’t—and add your own to the list.
Have a Question? - Submit your questions to chrish@nexstarnetwork.com