Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Question of the Day with Coach Chris
What do I do when financing gets declined?
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What Do I Do When Financing Is Declined?
Few moments feel heavier in the home than a financing decline. But it doesn’t have to be the end of the conversation.
In today’s Question of the Day, I break this into two parts:
First, how to set your company up properly so declines are less disruptive and less frequent.
Second, what to do strategically when you receive the official decline.
In this episode, we cover:
- How preparation and process reduce financing surprises
- The importance of positioning and expectation-setting before submitting
- Practical next steps to keep the opportunity alive after a decline
- How to protect dignity—for the customer and your team—while still creating options
If financing declines are stalling your deals, this episode will help you approach them with structure, confidence, and a plan.
Have a Question? - Submit your questions to chrish@nexstarnetwork.com