Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Question of the Day with Coach Chris
My customers think I'm salesy - what do I do?
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“My Customers Think I’m Salesy—What Can I Do?”
If customers are labeling you as “salesy,” it’s not a personality problem—it’s a process problem.
In today’s Question of the Day, I break down practical ways to shift perception without changing who you are.
In this episode, we cover:
- How using your process scorecard builds transparency and credibility
- Why having your manager ride along can sharpen awareness and execution
- The value of riding with top performers to see what “non-salesy” really looks like
- The most important principle: bringing the customer with you instead of talking at them
I spend the majority of this episode on how to engage customers in the process—how you explain what you’re doing, how you involve them, and how you make them part of the decision.
If you’re getting resistance or feel like customers are putting their guard up, this episode will help you shift from “selling” to serving—without losing control of the call.
Have a Question? - Submit your questions to chrish@nexstarnetwork.com