Question of the Day with Coach Chris
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Question of the Day with Coach Chris
How do I hold an individual accountable?
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How Do I Hold an Individual Accountable?
Accountability isn’t about calling someone out in a group. It’s about having the right conversation in the right setting.
In today’s Question of the Day, I walk through one approach you should avoid—and one approach that actually works.
In this episode, we cover:
- Why addressing individual issues in a team setting strips you of credibility and power
- How holding accountability in a 1:1 setting creates clarity and ownership
- The difference between a training conversation and an accountability conversation
- Why it’s our responsibility to either execute the current process—or work to improve it—but not ignore it
Until leadership changes the process, we execute the process.
If you’re struggling to hold the line without damaging culture, this episode gives you a clear, professional framework to do it right.
Have a Question? - Submit your questions to chrish@nexstarnetwork.com