F&I Talk Outside the Box
F&I Talk Outside the Box with EFG Companies features EFG training managers along with guest speakers from across the automotive retail industry. Each month, our industry experts tackle the biggest challenges and questions facing F&I managers today. If you have a question for us to address on the podcast, please email us at trainingservices@efgusa.com
Episodes
47 episodes
Powersports Predictions for 2025: Three Tips to Make More
F&I Talk Outside The Box PodcastVictor DiBlasi, Director, Platform DevelopmentAdam Ouart, Sr. Vice President, Agency Services and PowersportsJoin Victor and Adam as they discuss their predictions for the 2025 powersports mar...
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Season 7
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Episode 3
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14:43
Automotive Lending Predictions for 2025 - Lots of Upside to Make More
F&I Talk Outside The Box PodcastVictor DiBlasi, Director, Platform DevelopmentBrien Joyce, Executive Vice President, Specialty ServicesJoin Victor DiBlasi and Brien Joyce discuss their predictions for 2025 in the auto lendin...
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Season 7
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Episode 2
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12:53
Predictions for 2025 + Opportunities to Make More
F&I Talk Outside the Box PodcastVictor DiBlasi, Director, Platform Development, EFG CompaniesEric Fifield, Chief Revenue Officer, EFG CompaniesJoin Victor DiBlasi and Eric Fifield as they discuss their predictions for the 20...
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Season 7
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Episode 1
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15:14
The Importance of Your Dealership's Digital Presence
In this episode, EFG Training Manager, Anthony Olivieri, discusses the best practices of managing your digital presence with EFG Senior Manager of Corporate Culture and External Communications, Ellen McGee.Learn more about EFG Training ...
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Season 6
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Episode 4
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18:11
Today's Compliance Environment
Listen to a powerhouse podcast on the top trends in compliance, tackling everything from the CARS Rule to cyber security. Today's speakers are:Shannon Robertson, Executive Director, AFIPGlenice Wilder, Vice President, Train...
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Season 6
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Episode 3
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36:40
Revving Up Profits in 2024 with F&I Training
In our latest episode of F&I Talk Outside the Box, EFG VP of Training and Inside Sales, Glenice Wilder and EFG Training Manager, Anthony Olivieri discuss the importance of F&I training as profit margins continue to shrink in today's aut...
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Season 6
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Episode 2
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24:13
Gear Up for 2024 with F&I Talk Outside the Box
Listen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charl...
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Season 6
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Episode 1
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13:02
Negotiation in 2023
Listen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack what has happened to the practice si...
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Season 5
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Episode 6
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15:04
Tackling The Negative Equity Discussion
In today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equi...
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Season 5
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Episode 5
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22:29
Sellers vs. Order Takers
Listen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into selle...
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Season 5
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Episode 4
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15:43
Do You Know Where Your PII Is?
Is your dealership ready to be in compliance with the updated Safeguards rule? EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know.&n...
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Season 5
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Episode 3
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12:17
Compliance Training in 2023
In this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to ...
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Season 5
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Episode 2
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9:33
The EV Road Ahead
Is your dealership ready for electric vehicles?EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations f...
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Season 5
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Episode 1
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15:13
Peak Powersports Profitability - Cash Customer Conversions
Original Air Date: Sept 1, 2022How do you handle cash customers? Does your team: work to sell protection products to these customers; flip them to financing; or just proces...
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Season 4
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Episode 8
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7:58
Peak Powersports Profitability - New Powersports Normal
Original Air Date: May 26, 2022EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the pow...
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Season 4
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Episode 7
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6:46
Peak Powersports Profitability - Simplify the Claims Process
Original Air Date: March 16, 2022Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together....
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Season 4
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Episode 6
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10:38
What's up with the FTC?
Listen in as EFG's Vice President of Training and Recruiting, Kim Kotz Carroll and the Executive Vice President of the Association of Finance and Insurance Professionals, Shannon Robertson discuss the proposed rule changes from the FTC and what...
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Season 4
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Episode 5
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20:32
Mid-Year Compliance Update
We're halfway through 2022 and regulators are not letting up on the automotive lending and retail auto spaces. Hear from the Executive Director of the Association of Finance and Insurance Professionals, Shannon Robertson on what's going on in t...
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Season 4
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Episode 4
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12:57
Talking with EFG's Newest Training Manager
Meet Mark Gregg, the newest addition to EFG Training Services!Mark brings a wealth of auto and powersports dealer management and training acumen to F&I Talk Outside the Box. Listen to Mark and Dave discuss the current state of the a...
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Season 4
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Episode 3
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17:29
Introducing Peak Powersports Profitability
Listen to EFG's Vice President of Powersports, Glenice Wilder and EFG's Training Manager, Dave Gibbs discuss EFG's newest podcast, Peak Powersports Profitability.Finish the podcast better informed about the powersports market and the cu...
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Season 4
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Episode 2
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11:35
2022 Compliance Update
Start the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Finance and Insurance Professionals (AFIP), Shannon R...
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Season 4
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Episode 1
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13:47
The Economy and the Auto Industry
In the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the retail automotive industry.
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Season 3
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Episode 8
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13:35
Talking with a Top Performer - Amy Matheny
Listen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer Class.In EFG's F&I Talk Outside the Box Podcast, ...
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Season 3
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Episode 7
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15:41
Behind the Scenes of Claims Administration
Listen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to use this information to better tailor the benefits of F&I prod...
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Season 3
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Episode 6
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12:27
Talking Compliance with an Industry Expert
In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP. To learn more about EFG's compliance ser...
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Season 3
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Episode 5
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16:04