Life and How to Live It with Dr Rocco

The Influence Advantage

• Dr Rocco Chaippini • Season 2 • Episode 6

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Hey there. If you like the show I would love to get your feedback and give you a shoutout. Bye for now. Dr Rocco

 

Influence Without Authority: How to Make a Meaningful Impact

Episode Overview

In this episode, I sit down with my friend and fellow coach, Paige Karstensen, to explore influence: what it means, why it matters, and how each of us can become more influential without a formal leadership title.

Influence is not about controlling people or always being in charge. It is about creating a positive impact at work, at home, in our communities, and in the conversations that shape our lives. Paige shares practical ways to build trust, communicate effectively, and move people and ideas forward.

Meet Paige Karstensen

Paige and I met while attending the ACT Leadership and Performance Coaching Program at Brown University. During that year, we became friends and colleagues and have remained connected through our coaching work.

Paige is the founder and president of Luminal Development, where she helps nonprofits and mission-driven leaders create cultures in which people are excited to show up on Monday morning. An ICF-accredited coach with a master’s degree in education and a bachelor’s degree in communication, she helps managers lead and employees perform with confidence and authenticity.

Leadership Is More Than a Title

We begin by addressing a question some listeners may have: “If I am not in a leadership position, what does influence have to do with me?”

Paige reminds us that leadership is rarely about a title. Whenever I see that something could be better and want to help create a different outcome, I have an opportunity to tap into the leadership potential within me.

Whether I am helping at work, at home, or in my community, influence is less about authority and more about how I show up, communicate, and build trust.

Authenticity Is the Starting Point

Paige’s first principle is simple but powerful: show up authentically as yourself.

People respond to sincerity, not someone who appears to be playing a role or pretending to have every answer. Authenticity does not mean sharing every private detail. It means being honest, grounded, and appropriately vulnerable.

That includes being able to say:

  • “I don’t know.”
  • “I’m not sure what will happen next.”
  • “I don’t know how to do this yet.”
  • “I need some help.”

Admitting uncertainty does not make me less capable; it often makes me more credible. People would rather help solve a problem early than correct an avoidable mistake later.

Bring an 80% Solution

It is easy to notice and point out problems. What is harder—and far more influential—is offering an idea about what could be done differently.

Paige calls this the 80% solution. I do not need exactly 80% of a perfect answer; I simply need to move the conversation toward a solution.

Instead of saying only, “Here is the problem,” I can say, “Here is the problem, and I have a thought about how we might begin solving it. Can we talk?”

I may have 80% of an answer, 50%, or even 10%. If I do not know how to fix the issue, I can suggest bringing the right people together to brainstorm. That is already more constructive than complaining.

Bringing both a concern and a possible next step makes me a contributor to progress and leads to more productive conversations.

Understand What Motivates the Other Person

One of the most important lessons in this conversation is that what motivates me may not motivate someone else.

Paige shares the example of a lower-level employee who wanted to introduce a mentorship program. Knowing her overworked manager was motivated by data, she researched the measurable benefits of mentorship, showed how successful companies use such programs, and arrived with a plan she was willing to implement.

She found her manager’s “why,” connected with what mattered to him, and moved the idea forward.

DISC and the Platinum Rule

Paige briefly explains DISC, a behavioral assessment that can help us understand how people prefer to communicate and what may motivate them:

  • D — Dominance
  • I — Influence
  • S — Steadiness
  • C — Conscientiousness

Most of us show aspects of all four styles, but we may naturally lean toward particular ones. Paige identifies as an ID, while I am an IS—which Paige says does not surprise her!

I do not need to assess everyone around me formally. The lesson is that people have different needs, fears, priorities, and communication preferences.

This leads us to the Platinum Rule. The Golden Rule tells us to treat others as we would like to be treated. The Platinum Rule takes it further: treat others as they would like to be treated.

To do that, I must listen, observe, remain humble, and seek to understand. I can also ask, “What motivates you?” or “What is most important to you here?” Sometimes an honest question is the most effective approach.

Ask 50% More Questions

Paige encourages us to use questions about 50% more often than we think we need to.

Rather than responding immediately, I can ask a follow-up question and perhaps another. Thoughtful questions help everyone think clearly while guiding the conversation toward what matters most.

Useful questions might include:

  • What problem are we trying to solve?
  • What is our biggest priority?
  • What would a successful outcome look like?
  • How will this affect our clients, colleagues, or another team?

Influential people do not always talk the most. Often, they ask the questions that help everyone find clarity.

Use Storytelling to Paint the Picture

I add storytelling to our list because human beings naturally connect with stories. A story does not need to be long or dramatic. Sometimes it is simply a clear vision of what could be true.

John F. Kennedy’s vision of sending a man to the moon and returning him safely to Earth gave people a clear outcome to work toward. In coaching, I use a similar idea by asking, “If our time together is effective, what will be true at the end?”

Once we can picture the destination, we can work backward to reach it. Making an idea visible and meaningful helps others understand it, connect with it, and bring it to life.

Build Trust by Keeping Your Commitments

One of the least glamorous but most important ways to build influence is simply to do what I say I am going to do.

Influence depends on trust, and repeated failures to follow through damage that trust. Life happens and deadlines change, but communicating early and honestly can preserve a relationship.

It is also important to distinguish between an idea that is still being explored and a decision that will definitely be implemented. Grand visions are valuable, but people need clarity about whether I am brainstorming, planning, or making a firm commitment.

My actions must support my words. If I expect standards I will not follow or repeatedly announce ideas without acting, I undermine my own influence.

Make Other People Look Good

Paige observes that some of the most influential people she has coached quietly make other people look good.

I should not hide my own contributions or refuse appropriate credit. Instead, I can notice and acknowledge the email that helped secure a client, the extra time spent improving a presentation, or the behind-the-scenes work that made a project succeed.

This is especially important in formal leadership. Saying, “I could not have done this without my team,” and naming key contributors demonstrates generosity, builds goodwill, and makes people more willing to follow when it is time for me to lead.

The Billboard Message

I ask Paige the question I pose to every guest: If she could place one message on a billboard in her town for thousands of people to see each day, what would it say?

Her answer brings us back to where our conversation began:

“Your authenticity is your greatest asset.”

Dr. Rocco’s Rec of the Week

My recommendation this week is Essentialism: The Disciplined Pursuit of Less by Greg McKeown.

We live with constant demands on our time and attention. This book challenges us to identify what is truly essential and pursue it with intention. I first read it several years ago and quickly passed it to my wife because its message was so valuable. In today’s even noisier world, that lesson is more relevant than ever.

A Final Thought on Influence

This well-known insight from Maya Angelou beautifully connects with our discussion: people may forget our words and actions, but they remember how we made them feel.

Ultimately, influence is about impact, not being in charge. When I show up authentically, bring solutions, understand others, ask thoughtful questions, communicate a vision, keep my commitments, and share credit, I strengthen my ability to make a meaningful difference.

Thank you for spending this time with me. I hope this episode gives you something practical to apply in your work, relationships, family, or community.

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