"The idea is that what we know and what we think is what matters, and that ignores the fact that what we think and what we're able to access of what we know are decidedly influenced by what we feel. So the introspection is kind of trying...

"Curiosity is about knowing what questions to ask, so that we can then listen deeply for the answer. And for me, curiosity is very much about asking genuine questions, and that is to say questions that we don't know the answer to. These ...

"This is where I am. This is what I'm thinking. This is what I've experienced. This is the impact that it had on me, where my brain went when you said that thing, or whatever it is. But it leaves the door open for them to have a differen...

"Listening is a relational skill. It's not just about I know what you know, so now we can make better decisions. It creates connection to feel heard. It creates trust and safety to know that I actually have heard what you have to say. It...

"One of our criteria was, it has to be a skill that is an individual. This is how I relate to people. This is how I engage with people. This is perhaps how I engage with conflict, that kind of space."