"If you're the sort of person who naturally dominates conversation, step back. If you're the sort of person who naturally doesn't say anything, step in. And to add some nuance to that, really to think about and to listen for what are thi...

"And starting with preparation, which very often we don't think about preparing for a meeting, especially if we're not facilitating. But it's very useful to gather what information you can. If there is an agenda, review it. If there's in...

"Part of being a good advisor is trusting the other person to be an expert in their context, in their life, in the things that they're doing and to listen to them when they say things around that."

"Sometimes what happens is somebody's organizing in a meeting on behalf of others with great intentions, but the others, like the people who are in the conflict, who need to work it out actually are not very interested in doing any work ...

" If we're gonna ask, it needs to have something, we need to know what we're gonna do with it. Because when people know that they're supposed to ask for feedback about stuff, but they actually have no plan to incorporate any of the ideas...