
From the Yellow Chair
Home Service Industry marketing and branding gurus, Crystal Williams and Emily Fleniken speak the language of contractors by talking condensers, co-op dollars, service agreements, and equipment warranties, but also the language of entrepreneurs by talking ROI, creative strategy, trending tactics, employee retention, and community engagement. You’ll be entertained by the comical banter, but informed by the holistic approach to marketing and branding. On the daily, you’ll find this dynamic duo working the grind at Lemon Seed Marketing, but this podcast is an outlet for us to share their experiences with the masses, From the Yellow Chair.
Episodes
175 episodes
Family Ties- HVAC Marketing, Sales, and More with Tucker Yarbrough
Have you ever wondered how some family businesses not only survive but thrive across generations? In this captivating conversation, Tucker Yarbrough reveals the remarkable journey of Yarbrough & Sons, a home service company that's grown fro...
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Episode 176
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50:54

Trust Over Tactics: Why Brand Reputation Wins in Home Services
Have you ever wondered why some home service companies thrive while others struggle despite similar services and prices? The secret lies in something deceptively simple yet profoundly powerful: brand reputation.In this eye-opening episo...
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Episode 175
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26:21

Bye-Bye Tire Kickers: Marketing That Handles Price Objections Before the Call
Every contractor has experienced it – that sinking feeling when you're tagged in a neighborhood group post asking for the "cheapest HVAC company." Or the frustration of price-shopping calls that waste your time. What if you could transform your...
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Episode 174
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23:55

Marketing Techniques to Finish Summer Strong
The relentless summer heat isn't just taxing your technicians—it could be hiding a golden opportunity to maintain your business momentum straight into fall. If you're guilty of the all-too-common contractor mistake of coasting through August on...
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Episode 173
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21:03

The Power of Processes in your Business
The difference between a thriving home service business and one where the owner works endless hours isn't marketing or sales tactics—it's solid operational systems. Terry Nicholson, industry veteran and visionary behind Praxis S10, joins Crysta...
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Episode 172
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40:04

Rebranding the Pest Control Industry: The Spot On Story
Crystal welcomes her sister Tiffany Nash, general manager of Spot On Pest Control, to discuss their journey of rebranding a pest control company and driving explosive growth in East Texas.• Growing up in a family heating and air conditi...
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Episode 171
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29:01

Why Your Marketing Feels Random And How To Fix It
Crystal discusses why many contractors feel their marketing is random and ineffective, and provides practical solutions for creating a strategic, cohesive marketing plan that aligns with business goals.• Marketing without strategy leave...
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Episode 170
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21:47

AI With a Soul: How Michael Wheelock Helps Contractors Stay Personal in a Tech-Driven World
Today we explore how contractors can use AI to enhance personal connections with customers while maintaining their unique brand identity. Michael Wheelock from Affiliated Tech shares how their AI tools analyze customer interactions to improve s...
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Episode 169
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21:54

Taking Flight: How Wingman AC Rebranded to Soar Higher
Connor and Caroline of Wingman Heating and Cooling share how they transformed their company through rebranding, from their former identity as Auburn Premier Air to creating a distinctive brand that reflects their family values and company cultu...
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Episode 168
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26:32

Promo & No Mojo : When bad ads happen to good contractors— and how to turn it around.
Ever feel like you're throwing marketing dollars into a black hole and praying something works? You're not alone. In this refreshingly honest episode, we're peeling back the layers on what's really holding home service contractors back from mar...
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Episode 167
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20:49

Your Brand Breakthrough Starts Here
Ever wonder what $150,000 in professional branding and business resources could do for a contracting company? The answer might surprise you—it could completely transform their trajectory.When Lemon Seed Marketing dreamed up the Great Am...
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Episode 166
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24:13

Beyond the Logo: Building a Brand That Lasts
Ever wondered why some home service businesses become household names while others remain forgettable? The secret isn't just clever digital marketing or a fancy logo—it's building genuine community relationships that transform customers into ra...
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Episode 165
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21:38

Culture that Converts: How Thaddeus Tondu Built a Team that Powers Marketing Results
Culture isn't just a buzzword – it's the foundation that determines whether businesses thrive or merely survive. This conversation dives deep into why prioritizing people before products and profits creates sustainable success. The...
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37:50

Hooked on Growth: Tim Brown’s Approach to Marketing That Scales
Digital marketing frustrates many contractors, but what if the secret isn't finding the perfect channel—but creating a powerful strategy where everything works together? Tim Brown, CEO of Hook Agency, joins Crystal to unpack what t...
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39:17

Show Up, Stand Out, Scale: Jen McKee’s Formula for Social Media Marketing Success
What happens when social media shifts from an obligatory marketing checkbox to a strategic centerpiece of your brand-building efforts? Jen McKee, founder of Kee Hart Marketing, joins Crystal to unpack exactly how contractors and home service bu...
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Episode 162
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32:35

2+2=5: Marketing Beyond Digital
Marketing synergy isn't just a buzzword—it's the game-changing approach that separates thriving contractors from those perpetually struggling to generate consistent leads. Drawing from recent conversations with digital marketing pr...
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22:12

Winning with Gratitude: The Marketing Strategy That Keeps Customers Coming Back
What if your most powerful marketing strategy isn't about generating leads or spending more on advertising, but simply showing genuine appreciation to your customers? This episode dives deep into the transformative power of gratitude marketing ...
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Episode 160
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35:16

AI, Branding & Customer Re-hash Breakthroughs for Contractors
Step into the future of contractor marketing with insights on how artificial intelligence, strategic branding and customer rehash can revolutionize your business. In this engaging episode with Crystal and Alec Stevanovski from Homepros, we invi...
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Episode 159
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54:44

Are Your CSRs Your Secret Weapon?
We're sipping some lemonade with the fabulous ladies from CSR Academy! In this episode, you'll discover the profound impact of customer service representatives (CSRs) on business success. We delve into training strategies, systems, and mindsets...
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Episode 158
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49:11

Scaling Smarter: Jess Kralemann on Optimizing Service Titan for Growth
What if embracing technology could revolutionize your trades business? In this episode, I sit down with Jess Krellman, the innovative founder and CEO of Titan Advising Gurus, to uncover how Service Titan can transform operations and fuel growth...
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38:47

"Cracking the Code: Purchase Cycles, Messaging, and Marketing for Home Services with Tom Casey"
Unleash the potential of your trades business with insights from Tom Casey, master advisor at Best Postcards and acclaimed contractor, as he cuts through the noise of self-proclaimed marketing gurus. Discover how to differentiate hype from real...
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50:36

Building Success: John DeLaurier on Roofing Innovation, ProLine, and Entrepreneurship
What if you could transform your roofing business into a powerhouse of efficiency and customer satisfaction? Join us as we welcome John Deloria, co-founder of ProLine, to explore this possibility. John's journey from mission trips to becoming a...
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36:26

Behind the Scenes of Our Client Quarterly Trainings With Ben Stark From Go Time Success Group
What if you could unlock the secrets of skyrocketing your business revenue for 2025? Get ready to uncover Lemon Seed's specialized quarterly training that centers on operational efficiencies, competitive pricing, and effective marketing. We div...
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Episode 154
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51:09

Revolutionizing Technician Development and Its Marketing Impact
Unlock the secrets to exceptional technician training and business success with our special guest, Danielle Wernert, a visionary leader who has transformed the training landscape for over 500 technicians. By tuning in, you'll discover how to br...
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Episode 153
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28:51

Owning your community with a fantastic brand!
Stephanie Postel, co-owner and COO of Anchor Heating and Cooling, takes us on an inspiring journey of branding and marketing success. In this episode, we uncover Stephanie's secrets to transforming her company into a thriving business in just t...
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Episode 152
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53:33
