People & Profit with Susan West
Choosing between people and profit is a myth. You can’t put one over the other, even when “people over profit” may sound more appealing to anyone listening. Running a business requires money, which inherently requires responsibility—to your shareholders, customers, and most of all, your employees. Success comes from operating with the mindset of “people AND profit.” You can lead with love while creating wealth. Join The [RE] Frame’s Susan West, president and district manager of Fidelity National Title of East Florida, to expand your growth potential like never before.
Episodes
22 episodes
Title Insurance Horror Stories
Things are taking a spine-tingling twist this week on The [RE]frame. Susan West is joined by her [RE]frame counterpart and Vice President of Operations at FNT East, Ashley Scipioni, for an eerie adventure into the world of title insurance’s mos...
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23:18
Navigating Title Insurance Nightmares with guests Alicia Cosby and Paula Hester
In the latest episode of People & Profit, Susan West returns with her esteemed Fidelity colleagues, Alicia Cosby, President of Chicago Title Oklahoma, and Paula Hester, Esq., President of North Texas Operations. Moderated by The [R...
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18:45
Leadership Lessons Learned
2023 marked a career milestone for Susan West: three decades within the title insurance industry and Fidelity National Title. To commemorate this impressive tenure, Susan reflects on this episode of People & Profit. She gi...
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8:26
The Secrets to Dynamic Leadership: Powerful Insight and Advice with guests Alicia Cosby and Paula Hester
In this episode of People & Profit, host Susan West is joined by her esteemed Fidelity colleagues and counterparts, Alicia Cosby, President of Chicago Title Oklahoma, and Paula Hester, Esq., President of North Texas Operations. Mod...
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40:22
Top Mistakes First-Time Home Buyers Make and How to Fix Them
Episode Description: You don’t know what you don’t know! On today’s episode of People & Profit, Susan West outlines the common mistakes and misconceptions when it comes to being prepared for buying your first home—and many a...
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15:08
Why Home Buyers Need a Trusted Title Insurance Team and the Qualities To Look For
Today on People & Profit, Susan West delves into a topic that is near and dear to her heart: title insurance. In the episode, Susan breaks down the fundamentals of title insurance, including why you need it as a home buyer and what...
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14:47
Leave Your Comfort Zone in the Past
Today on People & Profit, Susan West shares her perspective on what successful leadership looks like and why it is not found in your comfort zone. Susan expands upon the power of delegating, the impact of saying ‘yes, and’ instead ...
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19:54
Mental Fitness = Mental Confidence
In today's episode of People & Profit, Susan West delves into the benefits of a mental fitness regimen. Susan highlights the foundational knowledge needed to put the regimen into practice and the surprising effects that mental fitn...
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18:34
What Happens in the Boardroom Stays in the Boardroom
What is proper behavior and etiquette for the boardroom? The latest episode of People & Profit explores just that, with Susan West discussing the benefits and challenges of a lot of personalities and opinions in one room. She expan...
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16:36
Managing Multiple Markets Through Changes
In this episode, Susan West outlines how she has successfully served all 67 counties of Florida as a title insurer. Susan shares her impressive yet simple strategy that emphasizes the importance of adapting to the intrinsic community and unders...
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17:01
A Lens Through the Decades
In the latest installment of “People & Profit,” Susan West provides valuable insight on achieving success in a professional capacity, drawing from her extensive experience in the title insurance industry (with right at a decade in banking a...
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22:03
2022 in Review: A Year of People, Profits, Podcasts and [RE]frames
Celebrating her milestone win of completing (and exceeding) 10 podcast episodes, Susan West gives a retrospective of all 2022 “People and Profit” episodes. For Susan, 2022 was a year of new beginnings, learnings, and a brief bout of imposter sy...
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Episode 10
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18:57
Maintaining 20/20 Vision in the 2023 Real Estate Market
With the housing market in flux, commercial real estate slowing down, and interest rates rising, the real estate industry has similarities to 2009. But 2023 is all about the [RE]frame and where you can find opportunity with positive outcomes—no...
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Episode 9
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23:01
Change Doesn’t Happen At The Watercooler
Nothing good comes out of gossip. Negativity begets negativity. And most importantly, gossip detracts from creating actual change. If we want to change the way things operate in the workplace we have to be willing to address frustrations produc...
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Episode 8
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14:50
Healthy By Design
There is something debilitating about hiding what we’re most proud of about ourselves. We don’t need to be boastful, but we can acknowledge the grit, tenacity, and perseverance that went into our success. Besides, we’re only ever really competi...
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Episode 7
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29:32
A Character Conversation
Susan is as disciplined as they come, and there is no escaping her desire and drive to constantly become better, whether it’s at work, at home, or in the gym. Her unwavering determination is the bedrock of her character, and she inspires that s...
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Episode 6
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22:10
Everything is Fixable with Ashley Scipioni
When things go wrong in business it’s only natural that tensions rise. But you can overcome any obstacle with the right mindset. In this episode of ‘People and Profit,’ Susan West is joined by her long-time mentee, trusted partner, and friend, ...
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25:16
Inspecting What You Expect
Are your expectations in line with your team? Yes you told them, yes you trained them, but you need to inspect what you expect from them—that is your responsibility as a leader and manager. Listen to episode four of “People & Profit” with S...
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Episode 4
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16:36
Raising Your Sons to Be Good Husbands
What makes a “good man” these days let alone a “good husband?” After two divorces and raising four kids, Susan has reflected on this question deeply. Listen to her open up and share how her personal relationships directly influenced the way she c...
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Episode 3
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23:33
Being a Mom IS an Asset in Business
Work-life balance is a myth, no matter how hard we try to convince ourselves otherwise. So let’s stop trying to force a square peg in a round hole and face the music. It IS possible to succeed in both your personal life and career. Listen to Su...
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Episode 2
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18:44
Lessons Learned From Being Broke
When you’re at rock bottom it can feel pretty lonely. But in reality, so many people can relate to what you’re going through! This episode pulls back the curtain on Susan’s life, sharing some of her vulnerabilities you wouldn’t necessarily know...
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Episode 1
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21:17
