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ON AIR
ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 60 years of combined experience, hosts Joe Jones and Dave Chatmon of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air.
By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox.
All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox.
LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
Episodes
81 episodes
Voices of Lennox VisionTECH: Lessons from the HVAC Community
No script. No safety straps. Just candid conversation—recorded live at Lennox VisionTECH 2025. In this open mic episode of ON AIR, hosts Joe Jones and Dave Chatmon invite HVAC pros to pull up a chair and talk shop—unscripted and unfiltered. Fro...
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Season 4
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Episode 81
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45:50
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The Thinking Technician: How Curiosity Becomes a Competitive Edge
Technical training is more than a safety requirement; it’s a business strategy. In this final episode of our Dealer Competencies series, we’re spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and...
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Season 4
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Episode 80
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51:00
Built, Not Bought: The Case for Developing Talent from Within
Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead fro...
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Season 4
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Episode 79
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53:55
Operational Discipline: The Quiet Skill That Builds Profit
Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses.Hosts Joe Jones and Dave...
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Season 4
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Episode 78
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54:56
You Can’t Fix What You Can’t See: A Financial Wake-Up Call
What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we’re taking a closer look at Finance—because no matter how strong your sales are, a business without financial cl...
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Season 4
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Episode 77
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43:24
Everyone's in Sales: From the First Call to the Final Install
What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s ...
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Season 4
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Episode 76
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54:25
Marketing’s Real ROI: Community, Culture, and Customer Loyalty
Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door.Hosts Joe Jones and Dave Chatmon sit down with Dale an...
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Season 4
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Episode 75
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53:17
If You Blend In, You Lose: How Harley-Davidson Built a Standout Brand
In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped...
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Season 4
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Episode 74
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45:54
The Power Panel: Celebrating Women's History Month
In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Jo...
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Season 4
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Episode 73
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51:52
The Power of People: Building a Winning Team with Andy and Christina Bruse
In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.Andy and Christina...
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Season 4
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Episode 72
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53:06
From Brick-and-Mortar to Click-and-Mortar: HVAC’s Next Move
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors ad...
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Season 4
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Episode 71
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43:51
Defining Success: Setting and Achieving High Expectations for Your Team
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of...
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Season 4
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Episode 70
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45:21
The Power of Listening: Leadership Lessons and Supply Chain Impact
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Allison Jones, Vice President of Supply Chain at Lennox, to discuss the evolving landscape of supply chain management in the HVAC industry. Allison shares insigh...
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Season 4
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Episode 69
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36:07
Scaling Success: Kettle Moraine's Journey to the Top 1% of HVAC Companies
Dive into this episode to learn about two keys to success when owning an HVAC business; creating operational efficiency and developing talent. Featuring Kim Bugiel from one of Lennox’ top dealers, Kettle Moraine, listen as Joe and Dave expl...
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Season 3
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Episode 68
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55:02
Lightning Round: Robert Meehan
In this segment, we change gears with a lightning round featuring Robert Meehan, VP of National Accounts and New Business at Lennox. He offers valuable perspectives on coaching, mentoring, and advocacy. He also ties his experiences to his p...
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Season 3
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Episode 67
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14:54
A Turning Point in Leadership Growth with Robert Meehan
In this episode, Robert Meehan, VP of National Accounts and New Business at Lennox, shares insights on the importance of understanding business costs, accountability, and customer experience in the HVAC industry. He discusses the growing ro...
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Season 3
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Episode 66
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56:37
Building a Long-Term Career in HVAC: Insights from Clifton Beck
With a shortage of over 40,000 HVAC technicians today, the industry faces a critical challenge in attracting and retaining skilled talent. In this episode of ON AIR, Joe and Dave explore strategies for effective recruiting and retention. They a...
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Season 3
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Episode 65
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46:08
From Install to Sales: Why Consistency and Process Matter - Recorded at Lennox VisionTECH
In this episode of ON AIR, Dave and Joe sit down at Vision Tech 2024 with industry leaders Doug Smiley and Dave Nichols. They talk about what makes teams effective across installation, service, sales, and ownership, focusing on how adaptable pr...
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Season 3
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Episode 64
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48:19
Maximizing Potential: Trent Davis Discusses Commercial HVAC Trends
In this episode, Joe and Dave sit down with Trent Davis, Director of Marketing and Product Management at Lennox Commercial. With over a decade of experience in the HVAC industry, Trent has held roles in both residential and commercial. He share...
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Season 3
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Episode 63
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43:48
The Best of ON AIR - Two Year Anniversary Special
In this special anniversary episode of On Air, the hosts celebrate two years and over 60 episodes. Joined by producer Garrett Hicks, they reflect on memorable clips and insights from past episodes. The episode includes early missteps and highli...
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Season 3
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Episode 62
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1:11:19
Tim Brizendine Lightning Round
Join us for a fun lunchtime session with Tim Brizendine, our VP of Product, along with Joe and Dave, in an exciting Lightning Round! Tim will share his unexpected journey into the HVAC industry and discuss the challenges of product management, ...
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Season 3
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Episode 61
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19:12
From Concept to Comfort: Inside Lennox Product Development
Join Joe and Dave as they welcome back Tim Brizendine, the new VP of Product at Lennox. With almost 25 years in the industry and closing in on two decades at Lennox, Tim brings a wealth of experience from both engineering and product management...
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Season 3
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Episode 60
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38:53
"The Future of HVAC Distribution: Efficiency, Technology, and Beyond"
In this episode, Joe and Dave sit down with Tom Wainwright, an HVAC expert with 21 years at Lennox and a logistics background from the U.S. Marines. Tom dives into Lennox’ distribution strategy, how technology and AI are reshaping the industry,...
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Season 3
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Episode 59
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56:38
HVAC Insights: Top Dealers Share Secrets on Recruiting, Marketing, and Operations
In this episode, Joe and Dave are joined by a panel of industry experts and Lennox dealers, including Andy Reade and Kevin Burgeson from Burgeson's Heating and Air Conditioning, Henry Hoff from Hoff's Heating and Air Conditioning, and Mallory M...
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Season 3
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Episode 58
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48:20
Unlocking Efficiency: How FSM Software and Service Titan Transform HVAC Businesses
In this episode, Joe and Dave dive into the digital revolution with two experts: Victoria Cowin, Director of Digital Experience/eCommerce at Lennox Residential, and Michelle Billodeau, Director of Business Development at ServiceTitan. Tune in a...
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Season 3
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Episode 57
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54:36