Don't Forget Your Tickets
Don' Forget Your Tickets is a podcast devoted to the unsung heroes of the spectator sports and events industries, the Ticketing Managers. We explore who they are, their well-guarded industry secrets, and how they entered the field. Beyond that, we delve into a broader ticketing realm, inviting experts from various fields to share their insights and stories. Our primary aim is to add value and highlight deserving individuals.
Episodes
75 episodes
From Stockport County CEO to Academia: Ryan McKnight on the Future of Football Fandom
Football fandom is much more than a weekend pastime—it is a lifelong, intergenerational commitment that shapes our identity. Yet, the modern sports industry often treats loyal supporters as simple consumers.In this episode of ...
•
Season 8
•
Episode 11
•
31:18
From Likes to Lifelong Fans with Grant Russell, Arenametrix & Partick Thistle
What transforms a football club from a simple team into the beating heart of a community? How can a club’s history, values, and local pride be harnessed to build a truly unbreakable bond with its supporters?We explore the art and ...
•
Season 8
•
Episode 10
•
36:27
Marc White, Dorking Wanderers FC: Dreaming Big and Building Success One Step at a Time
What does it take to turn a kickabout in the park with friends into a professional football club knocking on the door of the Football League? We dive into one of the most extraordinary stories in British football with a true ...
•
Season 8
•
Episode 9
•
23:05
Building a National Sports League From Scratch, with Paul Beirne, Executive | Sports Business Strategist | Community Builder
What does it take to build a national sports league from the ground up? We dive into the world of sports innovation with a true pioneer, Paul Beirne. From launching the Toronto Raptors in the NBA to founding the Canadian Premier League, ...
•
Season 8
•
Episode 8
•
36:37
Bohemian FC and the Rise of Irish Football with Jimmy Dignam, Chief Operating Officer at Bohs
Are We Witnessing a Golden Era for the League of Ireland?As the 2026 League of Ireland season kicks off, we’re back at the heart of the action to explore the culture, commerce, and intense passion driving Irish football forward.
•
Season 8
•
Episode 7
•
21:08
James Callan: The Renaissance of Irish Football & The 2026 Season Kick-Off
Are we witnessing a golden era for the League of Ireland? As the 2026 season kicks off this Friday, we’re diving deep into the culture, commerce, and passion driving Irish football forward.In this season premiere of Don't Forg...
•
Season 8
•
Episode 6
•
31:40
Boxing Day Special: The Ultimate Football Fan Journey; Ashley Lambell on Ground-Hopping, Matchday Magic, and the 92 Stadiums Challenge
This episode of Don’t Forget Your Tickets is a special one. It’s a heartwarming and inspiring conversation that celebrates the magic of football fandom through the eyes of a true supporter. For the first time, we’re jo...
•
Season 8
•
Episode 5
•
27:03
First Female CEO: Ciara McCormack on Breaking Barriers in Irish Football
This episode of Don't Forget Your Tickets is a special one. It’s a deeply personal and honest conversation that explores both the triumphs and tribulations of a truly extraordinary career in football. We're joined by t...
•
Season 8
•
Episode 4
•
26:12
Why Smarter Segmentation Sells More Seats - with Lukas Mikkel Hansen, Co-founder of Playmakers
How many sports industry professionals do you know who have subscribed to 800 different club newsletters to learn how clubs around the world communicate with their fans? Probably none, but Lukas Mikkel Hansen, a young talent making waves in ...
•
Season 8
•
Episode 3
•
25:45
Ian Dutton of Sporting Group International on Sponsorships, American Investment & Football's Future
What is the real impact of American investment on English football, and how are clubs adapting to a changing sponsorship landscape? For answers, we turn to a man who has seen it all from the inside: Ian Dutton, UK Managing Director of Sporti...
•
Season 8
•
Episode 2
•
21:06
How club-branded Fan Apps sell more tickets and build loyal communities - with Adam Stighäll, CEO of Forza Clubs
What can a club-owned fan app do that social media can’t? A lot, especially when it comes to ticket sales, first-party data, and shifting fan behavior at scale, says Forza Clubs' CEO Adam Stighäll.In this season-opening episode, A...
•
Season 8
•
Episode 1
•
25:36
50th Episode Anniversary Podium Special: Mastering the Crowd: Safety, Trust, and AI in Modern Events - with Morten Therkildsen MSc
Don’t Forget Your Tickets — Podium Special with Morten TherkildsenWhat can a Japanese tea ceremony teach us about running safe football matches? Quite a lot, according to operational safety expert Morten Therkildsen....
•
Season 7
•
Episode 5
•
34:18
Why your sponsorship strategy needs a human heartbeat: Insights from James Wynne, founder of Playbook Sponsorship
In this episode of Don’t Forget Your Tickets, we’re joined by James Wynne—founder of Playbook Sponsorship and a sponsorship leader whose work has spanned the Caribbean Premier League, Digicel, Guinness under Diageo, and powerhouse football b...
•
Season 7
•
Episode 4
•
26:34
50th Episode Anniversary Podium Special: Brooke Arthur on Olympic Ticketing, Growth, and Storytelling
To celebrate the 50-episode milestone of Don’t Forget Your Tickets, we’re revisiting our most downloaded guests in a special mini-series: the Podium Specials.First up is Brooke Arthur—a ticketing expert whos...
•
Season 7
•
Episode 3
•
32:16
From Zero to Stadium Hero: Daniel Cook (Head of Ticketing, WRU) on Digital Strategy, Data, and the Demands of Matchday
What does it take to go from zero experience in ticketing to leading one of Europe’s largest stadium operations?In this live rooftop conversation from Manchester, we catch up with Daniel Cook, newly appointed Head of Ticketing at ...
•
Season 7
•
Episode 2
•
30:48
What it takes to land your dream job in Sports: Insights from James Gershfield, Head of Sports & Entertainment at Forsyth Barnes
What does it take to land a top job in Sports?We're live with a new season of Don't Forget Your Tickets, and in this opening episode of season seven, James Gershfield, Head of Sports & Entertainment at Forsyth Barnes, reveals the key...
•
Season 7
•
Episode 1
•
22:34
Dominik Schreyer (interviewed by Thom Airs) on The Future of Ticketing - A Live Special from Emirates Stadium in London
What Will Buying a Match Ticket Look Like in the Future?As ticketing technology evolves and fan behaviors shift, how will clubs adapt to keep stadiums full and fans engaged?For the final episode from Don’t Forget Your T...
•
Season 6
•
Episode 12
•
22:13
Steve Kavanagh (interviewed by Greig Box Turnbull) on Bridging Financial Gaps in English Football - A Live Special from Emirates Stadium in London
How Can EFL Clubs Build a Sustainable Financial Future?Tight margins, rising costs, and unpredictable revenue streams can make or break a football club’s future. So how can EFL clubs create a financial model that balances ambition...
•
Season 6
•
Episode 11
•
23:13
Martin Dunford (interviewed by Alex Eagle) on the Digital Transformation of Football Fan Engagement - A Live Special from Emirates Stadium in London
How Are Mobile Apps Transforming Fan Engagement in Football?In an era where fans expect a constant connection with their clubs, mobile apps have become more than just digital hubs—they're powerful tools for engagement, loyalty, an...
•
Season 6
•
Episode 10
•
13:14
Mads Liabø and Carl-Erik Moberg (interviewed by Clare Kenny) on Balancing Tradition and Innovation in Today's Football - A Live Special from Emirates Stadium in London
How Can Clubs and Tech Providers Shape the Future of Ticketing—Together?The best innovations in football rarely happen in isolation—they thrive when clubs and technology providers work hand in hand. But what does that kind of part...
•
Season 6
•
Episode 9
•
22:14
Phil Carling (interviewed by Adam Leventhal) on the Commercial Landscape of Football - A Live Special from Emirates Stadium in London
The Commercial Evolution of Football – Where Is It Heading Next?From local sponsors to billion-euro global partnerships, football’s commercial landscape has transformed beyond recognition. But what’s driven this evolution—and wher...
•
Season 6
•
Episode 8
•
24:30
Kjetil Sørtun (interviewed by Preyan De Silva) on Next-Gen Ticketing and Personalised Fan Experiences - - A Live Special from Emirates Stadium in London
How Can “Headless Ticketing” Unlock the Future of Fan Experiences?Ticketing is no longer just about selling seats—it’s about empowering clubs to build their own fan journeys. But what if your ticketing system was as flexible and o...
•
Season 6
•
Episode 7
•
18:10
Kevin Dixon (interviewed by Alex Eagle) on the Evolution of Stadium Access Control Technology - A Live Special from Emirates Stadium in London
How has stadium access control evolved from paper tickets to cutting-edge digital solutions?In this episode of Don't Forget Your Tickets, recorded live at Emirates Stadium, Kevin Dixon (HID Global) takes us inside the world of ven...
•
Season 6
•
Episode 7
•
14:38
Sophie Downey and Rachel O'Sullivan (interviewed by Thom Airs) on Transforming Women's Football from Visibility to Vibrant Growth - A Live Special from Emirates Stadium in London
Can Women’s Football Rival the Global Impact of the Men’s Game?The growth of women’s football has been nothing short of remarkable—but how far can it go? In this episode of Don't Forget Your Tickets, recorded live at Emir...
•
Season 6
•
Episode 6
•
21:45
David Kynaston (interviewed by Greig Box Turnbull) on Life Long Loyalty to Small Town Football Clubs - A Live Special from Emirates Stadium in London
What Keeps Fans Loyal to Their Club for a Lifetime?Football is more than just a game—it’s identity, community, and lifelong devotion. Few understand this better than esteemed historian and lifelong Aldershot Town supporter, Dav...
•
Season 6
•
Episode 5
•
21:31