Don't Forget Your Tickets
Don' Forget Your Tickets is a podcast devoted to the unsung heroes of the spectator sports and events industries, the Ticketing Managers. We explore who they are, their well-guarded industry secrets, and how they entered the field. Beyond that, we delve into a broader ticketing realm, inviting experts from various fields to share their insights and stories. Our primary aim is to add value and highlight deserving individuals.
(The podcast was originally named TicketingPodcast.com)
Episodes
60 episodes
What it takes to land your dream job in Sports: Insights from James Gershfield, Head of Sports & Entertainment at Forsyth Barnes
What does it take to land a top job in Sports?We're live with a new season of Don't Forget Your Tickets, and in this opening episode of season seven, James Gershfield, Head of Sports & Entertainment at Forsyth Barnes, reveals the key...
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Season 7
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Episode 1
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22:34
Dominik Schreyer (interviewed by Thom Airs) on The Future of Ticketing - A Live Special from Emirates Stadium in London
What Will Buying a Match Ticket Look Like in the Future?As ticketing technology evolves and fan behaviors shift, how will clubs adapt to keep stadiums full and fans engaged?For the final episode from Don’t Forget Your T...
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Season 6
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Episode 12
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22:13
Steve Kavanagh (interviewed by Greig Box Turnbull) on Bridging Financial Gaps in English Football - A Live Special from Emirates Stadium in London
How Can EFL Clubs Build a Sustainable Financial Future?Tight margins, rising costs, and unpredictable revenue streams can make or break a football club’s future. So how can EFL clubs create a financial model that balances ambition...
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Season 6
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Episode 11
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23:13
Martin Dunford (interviewed by Alex Eagle) on the Digital Transformation of Football Fan Engagement - A Live Special from Emirates Stadium in London
How Are Mobile Apps Transforming Fan Engagement in Football?In an era where fans expect a constant connection with their clubs, mobile apps have become more than just digital hubs—they're powerful tools for engagement, loyalty, an...
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Season 6
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Episode 10
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13:14
Mads Liabø and Carl-Erik Moberg (interviewed by Clare Kenny) on Balancing Tradition and Innovation in Today's Football - A Live Special from Emirates Stadium in London
How Can Clubs and Tech Providers Shape the Future of Ticketing—Together?The best innovations in football rarely happen in isolation—they thrive when clubs and technology providers work hand in hand. But what does that kind of part...
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Season 6
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Episode 9
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22:14
Phil Carling (interviewed by Adam Leventhal) on the Commercial Landscape of Football - A Live Special from Emirates Stadium in London
The Commercial Evolution of Football – Where Is It Heading Next?From local sponsors to billion-euro global partnerships, football’s commercial landscape has transformed beyond recognition. But what’s driven this evolution—and wher...
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Season 6
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Episode 8
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24:30
Kjetil Sørtun (interviewed by Preyan De Silva) on Next-Gen Ticketing and Personalised Fan Experiences - - A Live Special from Emirates Stadium in London
How Can “Headless Ticketing” Unlock the Future of Fan Experiences?Ticketing is no longer just about selling seats—it’s about empowering clubs to build their own fan journeys. But what if your ticketing system was as flexible and o...
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Season 6
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Episode 7
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18:10
Kevin Dixon (interviewed by Alex Eagle) on the Evolution of Stadium Access Control Technology - A Live Special from Emirates Stadium in London
How has stadium access control evolved from paper tickets to cutting-edge digital solutions?In this episode of Don't Forget Your Tickets, recorded live at Emirates Stadium, Kevin Dixon (HID Global) takes us inside the world of ven...
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Season 6
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Episode 7
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14:38
Sophie Downey and Rachel O'Sullivan (interviewed by Thom Airs) on Transforming Women's Football from Visibility to Vibrant Growth - A Live Special from Emirates Stadium in London
Can Women’s Football Rival the Global Impact of the Men’s Game?The growth of women’s football has been nothing short of remarkable—but how far can it go? In this episode of Don't Forget Your Tickets, recorded live at Emir...
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Season 6
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Episode 6
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21:45
David Kynaston (interviewed by Greig Box Turnbull) on Life Long Loyalty to Small Town Football Clubs - A Live Special from Emirates Stadium in London
What Keeps Fans Loyal to Their Club for a Lifetime?Football is more than just a game—it’s identity, community, and lifelong devotion. Few understand this better than esteemed historian and lifelong Aldershot Town supporter, Dav...
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Season 6
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Episode 5
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21:31
Daniel Gianmarco Krizan (interviewed by Preyan De Silva) on Facial Recognition Ticketing - A Live Special from Emirates Stadium in London
Unlock the Future of Sports Ticketing—With Just a Smile!Join us for a fascinating conversation with Daniel Gianmarco Krizan of TruCrowd and Preyan De Silva from Wimbledon – The All England Lawn Tennis Club<...
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Season 6
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Episode 4
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22:29
Stefan Borson (interviewed by Adam Leventhal) on the Intersection of Football and Finance - A Live Special from Emirates Stadium in London
Football isn’t just about the game—it’s a billion-euro empire, thanks to the intricate work of legal and financial experts. Stefan Borson, CEO of Watchstone Group and former financial advisor to Manchester City, joins us to unravel how clubs ha...
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Season 6
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Episode 3
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24:40
Paul Barber OBE (interviewed by Clare Kenny) on Football's Future and Club Sustainability - A Live Special from Emirates Stadium in London
Discover the transformation of modern football with Paul Barber, the dynamic CEO and Deputy Chairman of Brighton & Hove Albion FC. Sharing his unique journey from dreaming of being a player to becoming a top executive, Paul provides a rare ...
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Season 6
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Episode 2
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24:55
From Local Fans to Global Engagement: Exploring Football’s Digital Future with Curt Baker from FotMob
Fan engagement for modern football clubs has evolved beyond simply connecting with local supporters—it’s now about reaching and resonating with a global fan base. In this episode of Don’t Forget Your Tickets, we’re joined by Curt Baker...
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Season 6
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Episode 1
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23:43
From Local Roots to European Goals: A Journey Through Northern Irish Football with Neil Coleman from NIFL
Discover the captivating journey of Northern Irish football with Neil Coleman, Head of Communication and Digital Innovation at the Northern Ireland Football League (NIFL). In this Road Trip Special of Don't Forget Your Tickets, recorde...
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Season 5
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Episode 7
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17:03
Exploring Subscription Models in Sports Ticketing with Mikkel Bjerre from FC Copenhagen
What happens when a traditional football club adopts a modern subscription model? Join us for a live special of Don’t Forget Your Tickets with Mikkel Bjerre, Senior Ticketing and Customer Service Manager at FC Copenhagen. M...
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Season 5
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Episode 6
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23:54
Innovation and Fan Engagement: Inside Club Brugge's Digital Evolution with Thomas Rypens
What happens when sports collide with innovation? Join us for an insightful conversation with Thomas Rypens, Direct-to-Consumer Director at Club Brugge, as he shares how the club is revolutionising fan experiences and boosting revenue through d...
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Season 5
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Episode 5
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33:05
Queues or NOQ? The Final Piece in the Stadium Data Puzzle with Param Kanabar, CEO and Founder of NOQ
In this Live Special episode of Don't Forget Your Tickets, recorded at Cherry Red Records Stadium, Param Kanabar, CEO and founder of NOQ, shares the story of how a frustrating concert experience led him to create a solution that elimin...
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Season 5
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Episode 4
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28:17
Driving Charitable Contributions Through Ticket Sales: Julien Lepron's Insights from PSG to Common Cents France
Incorporating charitable donations into the ticket-buying process is a powerful way to support important causes, enhance customer experience, and build a positive brand image. In the latest episode of TicketingPodcast.com, we explore this innov...
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Season 5
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Episode 3
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21:04
Leveraging Customer Data: Insights from Stefan Lavén, CEO of DataTalks
Are you a ticketing manager or a sports executive eager to unlock the full potential of customer data? Then our latest episode of TicketingPodcast.com is a must-listen. We sat down with Stefan Lavén, the visionary CEO and founder of DataTalks, ...
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Season 5
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Episode 2
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30:12
From Ticketing Manager to CEO: Fredrik Söderberg's Journey with AIK
"Don’t chase your dreams. Build your dreams." This could be the motto for the latest episode of TicketingPodcast.com, where we sit down with Fredrik Söderberg, CEO of the renowned Swedish football club AIK.If you’re looking for in-depth ...
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Season 5
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Episode 1
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31:50
One Click Away - a Live Special from the Football Business Summit in Prague, featuring Kjetil Sørtun and discussing next-generation ticketing solutions
One Click Away. That was the title of the show when Carl-Erik Moberg welcomed Kjetil Sørtun on stage at epet Arena in Prague on June 5, 2024, for a Live Special of TicketingPodcast.com, discussing next-generation ticketing solutions....
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Season 4
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Episode 8
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18:38
The Economics of Empty Seats: Exploring No-Show Behaviour with Dominik Schreyer
"Cut the discounts!" This bold advice from Professor Dominik Schreyer to football clubs selling season tickets stems from a simple truth: scientific evidence shows that discounts are not a significant motivator for season ticket holders. So, wh...
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Season 4
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Episode 7
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32:52
Exploring the Art of Access Control - a Hot Topic Special with Jacqueline Purcell from Alvarado Mfg
The first point of contact between guests and an event is access control, where tickets are scanned. Yet, this crucial part of ticketing operations has not been thoroughly explored on TicketingPodcast.com—until now. In this episode, Jacqueline ...
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Season 4
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Episode 6
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28:35
Sam Earle (AFC Wimbledon) on Advancing Ticketing, Season Ticket No-Shows, and the Football Governance Bill
What’s life like day-to-day in the English Football League, how can we tackle season ticket no-shows, and what implications does the Football Governance Bill have for ticketing? These are just a few of the queries we're exploring in this Ticket...
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Season 4
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Episode 5
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24:55