Embracing Marketing Mistakes
Welcome to Embracing Marketing Mistakes, the world’s leading irreverent podcast for senior marketers who are tired of the polished corporate b*llshit.
Join Chris Norton and Will Ockenden, founders of the award-winning Prohibition PR, as they sit down with industry leaders to dissect the career-ending f*ck-ups they’d rather forget. The show moves past any pretty vanity metrics to uncover the brutal, honest truths behind marketing disasters, from £30,000 SEO black holes and completely failed companies, to social media crises that went globally viral for all the wrong reasons.
We don't just celebrate the f*ck-ups; we extract the tactical blueprints you need to avoid them yourself. If you are a business owner, or a CMO looking for a competitive advantage that only comes from real-world experience, this is your weekly masterclass in resilience and strategy.
- Listen for: Raw stories from top brands, ex-McKinsey strategists, and industry disruptors.
- Learn from: The errors that cost thousands and the recoveries that saved careers.
- Get ahead by: Turning other people's nasty disasters into your unfair market advantage.
If you have a story to tell and would like to appear on the show, tell us your biggest marketing mistake and drop us a line.
Episodes
167 episodes
EP 110: Most Creative Directors Are Never Told What Their Job Is | Mick Mahoney
Most creative directors are never told what their job actually is.That confusion leads to imposter syndrome, burnout and years of silent mistakes at the top of agencies.In this episode of Embracing Marketing Mistakes, we sit down...
Too Many Topics, Too Few Clients: David's YouTube Marketing Mistake
David thought his YouTube channel was flying tens of thousands of views, rapid growth, big smiles all round. But behind the buzz was a costly mistake. By turning his finance channel into a jumble of lifestyle, language and fitness videos, he co...
EP 109: The Tweet That Broke Yorkshire Tea with Dom Dwight
Dom Dwight joins Embracing Marketing Mistakes to share the reality of building a challenger brand that people genuinely care about.Across 18 years at Bettys and Taylors of Harrogate, Dom helped turn Yorkshire Tea into one of the UK’s mos...
The Expensive Mistake of Starting a Shop You Don’t Believe In
What happens when you pour your heart and money into a business you’re not truly passionate about? In this episode, we hear the candid story of Louise, who launched a bricks-and-mortar craft shop while juggling three kids and a career in IT pro...
EP 108: Why 95% Of Buying Happens On Autopilot
Most marketers believe customers think carefully before they buy. Behavioural science shows that 95% of buying happens on autopilot, driven by subconscious shortcuts rather than logic.In this episode of Embracing Marketing Mis...
The Weight We Carry: Authenticity and Mental Wellbeing in Corporate Life
Mental health neglect emerges as the most impactful career mistake, affecting happiness, security, and stability in both personal and professional realms. Many people recognise mental health issues too late, silently carrying burdens that signi...
EP 107: Award-winning ads stopped driving growth says Steve Harrison
Steve Harrison has spent over 40 years in advertising. He rose to Creative Director at Ogilvy, then founded Harrison Troughton Wunderman, building one of the most awarded direct marketing agencies in the world and winning 18 Cannes Lions.
What Losing a £10K Tape Taught This BBC Journalist
Veteran tech journalist Spencer doesn’t hold back in this refreshingly honest episode filled with media mishaps and marketing missteps. From confidently predicting the iPad would never take off to losing £10,000 worth of BBC footage in a single...
EP 106: Ant Cousins Explains Why Handing Empathy to AI Almost Went Wrong
In this episode of Embracing Marketing Mistakes features Ant Cousins unpacking a moment where trusting AI with empathy nearly caused real harm.Ant Cousins is Vice President of Product at Meltwater and has spent over 25 years working acr...
The Costly Hiring Habit That Nearly Broke Sarah Clay’s Business
Ever hired someone just because you clicked with them? You are not alone. In this candid episode, our guest admits to recruiting based on personality instead of business needs. The result was duplicate roles, major skill gaps, and tough decisio...
How My Coca-Cola Site Tour Ended in Disaster - Richard Shotton
Marketing mistakes happen to everyone, even the so-called experts. We’ve seen everything from press releases that accidentally went viral for the wrong reasons to brand names so complicated even the CEO couldn’t spell them. But there’s somethin...
EP 105: The Email That Destroyed 30 Years Of Customer Loyalty - Roger Dooley
One email rewrote “lifetime” loyalty and turned Carnival’s most devoted customers against the brand.In this episode, neuromarketing pioneer Roger Dooley breaks down the background to that decision, the Royal Caribbean photo-op disaster,...
How A PR Exec Survived Lads’ Mags, a Riot, And A Near-Top Gun Airspace Incident
What happens when the person paid to pitch stories decides to live them instead? We pull back the curtain on 90s Soho PR, where relationships were built over ringing landlines, long lunches, and last-minute invitations, and where the distance b...
EP 104: Why Liquid Death and Guinness Highlight Their Flaws with Phill Agnew
Behavioural tactics collapse more often than marketers admit. Phill Agnew joins us again to expose the shortcuts that fail, the ones that hold up under pressure, and the science senior marketers can actually trust.Phill is the creator an...
We Printed 50,000 Catalogues... With the Wrong Phone Number.
Ever had that stomach-sinking moment when you realise you've made a massive, irreversible mistake? Try 50,000 glossy brochures printed with the wrong phone number. One poor marketer handed over a random pensioner’s number to the public, then ha...
EP 103: From Fax Nightmares to AI: Staying Future Ready with Alistair Frost
A single fax almost caused a multimillion pound pricing collapse. Yet the story is only the starting point. This episode goes much deeper into how marketers cope with relentless technological change and why so many professionals feel overwhelme...
What happens when creativity outpaces strategy?
On this episode of Embracing Marketing Mistakes, I’m joined by Gareth Turner, founder of Big Black Door and former Head of Marketing at Weetabix. Gareth has over 23 years of experience in food and drink, having led marketing for brands like Joh...
EP 102: How Kevin Chesters Helped Make Britain’s Worst Ad
One advert wiped out a supermarket product in six weeks, and Kevin Chesters was right in the middle of it. He saw the disaster coming, ignored the warning signs and watched the whole thing collapse in real time.Kevin Chesters is a seaso...
We almost made political history on Twitter, until they pulled the plug
I’m joined by Stuart Bruce, who is internationally recognised as the PR Futurist. He is a thinker, strategist and hands-on practitioner in modernised public relations, communications and corporate affairs. Stuart specialises in AI, communicatio...
EP 101: Stop Wasting Social Spend: 12 Social Media Trends That Will Make Or Break 2026
Marketers are fighting on too many fronts. Budgets are tight, algorithms change daily and AI is flooding every feed with low grade content. This episode cuts through the noise and lays out the 2026 social landscape with absolute clarity....
Hold My Buffalo: Samsung's Aussie Adventure Gone Wrong
Joining the conversation today is Richard Noble, Head of European Public Relations at Audible. With years of experience managing brand reputation and navigating high-pressure PR situations, Richard understands how quickly things can go wrong wh...
Ep 100: 450,000 Emails and a Waterboarded Exec: The Best of 100 Episodes
A hundred stories in, and the sharpest truths are hiding inside the worst moments. We mark our rather large milestone with a definitive countdown of six unforgettable marketing screw-ups.From an automation update that unleashed 450,000 ...
When Exposing Bad Hairdressers Costs Eight Hours of Your Life
Let me introduce you to Ann Wright, a journalist, BBC producer and PRCA-approved media trainer with years of experience behind some of the UK’s biggest live events and investigations. She’s had an impressive career, but not without a few wild t...
The Secret Spelling Mistake That Cost Six Figures
In this episode, we’re joined by Rachel Massey, Director of Marketing at Huthwaite International. She talks us through one of the most stressful moments of her career and what it was like to deal with it in real time.We dig into a cringe...
EP 99: Why PR Needs a Complete Rethink in 2026: Sarah Waddington
She went globally viral. Overnight, she faced death threats, abuse and media frenzy reaching across continents. This is the story of how PRCA CEO Sarah Waddington rebuilt, refocused and reshaped the PR industry in the middle of chaos.In ...