The Boring Fix That Saved Airbnb, And What It Means For Estate Agents

In early 2009, Airbnb was about to die. Two broke design school graduates were living off election-themed novelty cereal, the platform was stagnant, and the obvious problem was hiding in plain sight. This week, Toby tells the story of the most boring billion-dollar fix in startup history — and asks the question every estate agent should be asking themselves right now: what's the unsexy thing your agency has been ignoring? Featuring Brian Chesky, Joe Gebbia, the Collison brothers at Stripe, a brief detour into Netflix's thumbnail laboratory, and a practical AI exercise you can run this afternoon.

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