The Estate Agent Consultancy Podcast
The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency.
https://www.estateagentconsultancy.com/
Episodes
252 episodes
The Lettings Community I Wish Existed When I Was Growing My Agency (Let’s Grow Launch Special)
Growing a letting agency can feel lonely, overwhelming, and needlessly hard, especially when you’re expected to have all the answers while running everything day to day.In today’s episode, I’m sharing why I’ve created the Let’s Grow C...
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6:55
Sick of Losing to Overpricing Agents? Here’s How to Handle Unrealistic Sellers
You give honest valuations. They choose the dream seller who promises Disney pricing. The house doesn’t sell… and months later, they come crawling back. Sound familiar?In this episode, I tackle one of the most frustrating realities in t...
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8:24
From Foxtons to eXp Agent of the Year: James Hughes on Building a Top-Tier Estate Agency
James Hughes — eXp UK Agent of the Year 2025 — joins me to share the real story behind his success.We go deep on:✅ What he learned at Foxtons and CBRE✅ The mindset shift from employed to entrepreneur✅ How he grew his persona...
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33:39
Generic estate agent training isn’t just unhelpful for lettings and it’s actively costing you landlord
Today, we get brutally honest about why traditional sales training designed for residential estate agents simply doesn’t work for lettings and how it creates a fundamental disconnect between what your team says and what landlords actually care ...
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9:09
Feel Like a Fraud? How Estate Agents Can Beat the Stereotype
You’re not just “another shady salesman” — but let’s be honest, that’s how the public often sees estate agents. And when you hear it enough, it starts to mess with your confidence.In this episode, I respond to a vulnerable but common qu...
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10:52
Compliance, Community & Confidence: A Candid Chat with Emma Redley
Compliance and AML might not be the most glamorous part of running a letting or estate agency but get it wrong, and the consequences can be huge.In today’s episode, I’m joined by Emma Redley from Smart Compliance, who (along with the res...
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51:36
Falling Behind? How to Win Without Connections
You’ve been at this for years — grinding, learning, doing the work — but newer agents with better networks are flying past you. It’s disheartening, right?In this episode, I tackle a raw and honest question: “Is success in this game just...
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12:05
Portals Are Broken — What Comes Next? Mal McCallion on The Future of The Portals
Is the traditional property portal model broken?In this episode, we sit down with Mal McCallion — co-founder of PrimeLocation, Zoopla, and now MyPorta — to talk about what portals got right, where they went wrong, and why AI is about to cha...
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41:27
Are Morning Meetings Outdated? Why Daily Team Huddles Will Save Your Lettings Agency!
With busy diaries, constant interruptions and more remote working than ever, it’s no surprise many letting agents are questioning whether daily morning meetings are still relevant or just another thing getting in the way.In this episode,...
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9:21
Beaten by a Cheap Agent? How to Compete Without Dropping Your Fee
You’ve just lost a listing to a cut-price online agent charging a third of your fee — now what?In this episode, I answer a frustrated but familiar question: “How am I supposed to compete with these budget brokers?” If you’re sick of bei...
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10:40
Too Busy to Grow? Why Outsourcing Might Be the Next Smart Move for Letting Agents
Letting agents are busier than ever, but being busy doesn’t always mean being productive.In this episode, I’m joined by Jane Scroggs, founder of Beam VA, to talk honestly about why more letting agencies are turning to virtu...
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42:11
Burning Out to Build a Business? Here’s the Fix
You’re pouring everything into your agency — 15-hour days, emails at 1am — but your body’s breaking down and your brain’s on autopilot. Is this what success is supposed to feel like?In this episode, I respond to a powerful question: “Ho...
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10:51
Personal Estate Agency Only Works When the Foundations Are Right With Jayne Twiddle
Jayne Twiddle has spent over 25 years in estate agency — from the front desk to national ops director — and now leads operations at TAUK, one of the UK’s most recognised personal agency platforms.In this thoughtful, experience-led conve...
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36:35
Landlords Leaving the Market? Here’s How Ambitious Agents Can Turn It Into Growth
Smaller landlords exiting the private rented sector is fast becoming one of the biggest talking points in lettings right now and for many agents, it feels like bad news.But what if this shift is actually a growth opportunity for a...
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7:22
Working 24/7 and Still Broke? Here’s Why
You’re hustling hard — CRM, social media, door-knocking — and yet the bank balance doesn’t reflect the grind. Sound familiar?In this episode, I tackle a brutally honest question: “How can someone be grafting 24/7 and still be skint?” If...
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7:40
Boundaries, Blueprints, and navigating Rent Smart Wales with a Lettings Powerhouse
How do you build a successful agency from the ground up without losing your mind? Rachel chats with Hannah McCarten, the expert behind McCarten Lettings and our newest consultant at The Estate Agent Consultancy.Hannah shares her journey ...
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36:56
These 5 Rookie Mistakes Make You Look CLUELESS
New to estate agency? Don’t fall into the traps that hold most agents back. In this video, I’ll break down the 5 most common (and costly) mistakes new estate agents make — and how to avoid them.You’ll discover:✅ Why copying other ...
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9:50
From High Street to Self-Employed: What Agents Get Wrong About Success With Craig Stephens
Craig Stephens has seen every side of estate agency — from high street branch manager to franchise owner, online disruptor, and now co-founder of Riva Lily.In this episode, Craig shares what most agents don’t realise about running a bus...
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37:04
Busy Isn’t Productive: 5 Time Management Books Every Letting Agent Should Read
If you’re constantly busy in your letting agency but still feel like the important things never quite get done, this episode is for you.In this week’s podcast, I’m sharing the five time-management books that genuinely changed how I ra...
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8:29
How to Be So Productive it Feels ILLEGAL
What if your productivity as an estate agent could 10x — without burning out? In this episode, I reveal the real reason most agents stay stuck in the chaos, and how better time management, diary structure, and lead gen discipline can transform ...
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9:57
From ‘Just Posting’ to Trusted Authority: Rowan Waller, owner at the Property Pen, Tells us how agents should really use long form content
In this episode, I’m joined by The Property Pen's, Rowan Waller, whose career in estate and letting agency spans decades including nearly ten years running his own business, Waller Estates.After stepping back from agency ownership, Rowan...
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51:34
3 Steps to Find Your Estate Agency Niche (That Any Agent Can Do)
Trying to grow your estate agency without a niche?You’re probably working harder than you need to — for less money, with the wrong clients.In this podcast, I’ll talk you through the 3 simple steps to find your perfect niche so you c...
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8:10
50 Years in Estate Agency: What Most Agents Still Get Wrong
What can 50 years in estate agency really teach you? In this episode, Michael Day pulls back the curtain on what most agents still get wrong — and why the answers aren’t in the latest tech or trend, but in the fundamentals too many overlook.
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40:39
Where Is Your Time Actually Going? The Simple Exercise Most Letting Agents Avoid
If you ever finish a day in your letting agency thinking, “I’ve been flat out… but I don’t know what I’ve actually achieved,” this episode is for you.This week, we’re tackling one of the most powerful, and most avoided, time man...
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7:17