The Estate Agent Consultancy Podcast
The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency.
https://www.estateagentconsultancy.com/
The Estate Agent Consultancy Podcast
Your Agency Is Either Memorable or Replaceable: Which Is It?
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Most letting agents say they offer great service, but memorable service is built in the small details.
In today's episode, we look at how agents can stand out by making landlords and tenants feel genuinely known: remembering birthdays, noting children's and pets' names, recording communication preferences, personalising move-in experiences, improving handovers and creating thoughtful touch points that make people feel like they matter.
This is not fluffy service. It is a practical way to build loyalty, protect fees, increase referrals and make your agency very hard to replace.
🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards!
Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.
Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/
📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?
✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.
📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro
💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation
🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course
📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar
Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com
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