Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Agents of IT
Agents of IT - Episode 05 - Luke Mitchell: An Unexpected Automation Journey
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Luke Mitchell is a UK-based IT orchestration expert who’s had a guiding hand on robust automation initiatives at some of the world’s biggest retailers. And he had no idea he’d be in that driver’s seat. In this episode, he switches to the hot seat, where Sean and Ari ask him about his career in IT automation, where he thinks this discipline is going, and how you can leverage automation to meaningfully improve experiences for employees and, ultimately, customers!
