Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Episodes
12 episodes
Agents of IT - Episode 12 - Bob Strong at Assurant: Simplify, Streamline, Automate
Sean and Ari sit down with Bob Strong, AVP of Service Operations at Assurant, to talk about what it really looks like to run IT service teams in an AI-first world. Bob shares how automation and virtual agents are improving resolution quality, a...
•
Season 2
•
Episode 3
•
41:52
Agents of IT - Episode 11 - Sean and Ari's Hot Takes - What IT Gets Wrong About AI Maturity
In the first Hot Takes of 2026, CCO Sean Hoyer and COO Ari Stowe take on the growing debate around AI hype, maturity, and real-world impact on IT. They hash out why expectations for agentic AI outpace reality and why it should be treated like a...
•
Season 2
•
Episode 2
•
48:03
Agents of IT - Episode 10 - Yaju Suneja at Stefanini Group: Building Automation That Actually Scales
Sean and Ari sit down with Yaju Suneja, Global Head of i-Automation, Customer Strategy and Transformation at Stefanini Group, to unpack what it really takes to make automation stick. Yaju starts by getting practical on the barriers that still s...
•
Season 2
•
Episode 1
•
37:53
Agents of IT - Episode 09 - Sean and Ari's Hot Takes - 2025 Retrospective: AI Hype, Agentic Reality, and Where We Go from Here
In this year-end episode, CCO Sean Hoyer and COO Ari Stowe look back on what truly defined 2025 in IT and agentic AI. They unpack the explosion of AI experimentation, the strain it put on IT teams, and why hype often outpaced real value. They a...
•
Season 1
•
Episode 9
•
36:13
Agents of IT - Episode 08 - Sean and Ari’s Hot Takes – Build vs. Buy, AI Guardrails, and the Myth of “Prerequisites”
In this episode, CCO Sean Heuer and COO Ari Stowe take on a favorite enterprise myth: that you need “prerequisites” like perfect data, governance, and cultural readiness before you can adopt agentic AI. They also get into guardrails vs. overeng...
•
Season 1
•
Episode 8
•
55:48
Agents of IT - Episode 07 - Prasad Watve at Vivicta: Where AI Goes from Here
Sean and Ari are back with another customer episode! This week, they sit down with Prasad Watve, Head of NextGen Services at Vivicta (formerly Tietoevry), to gaze into the crystal ball that is the future of AI and figure out where this technolo...
•
Season 1
•
Episode 7
•
44:25
Agents of IT - Episode 06 - Sean and Ari's Hot Takes - Agent Washing, Guardrails, and Busted AI Projects
In this episode, CEO Sean Heuer and COO Ari Stowe dig into whether today’s so-called “AI agents” are actually agentic… or just glorified chatbots riding the hype. They also tackle broken data strategies, why “dump everything into an LLM and see...
•
Season 1
•
Episode 6
•
36:25
Agents of IT - Episode 05 - Luke Mitchell: An Unexpected Automation Journey
Luke Mitchell is a UK-based IT orchestration expert who’s had a guiding hand on robust automation initiatives at some of the world’s biggest retailers. And he had no idea he’d be in that driver’s seat. In this episode, he switches to the hot se...
•
Season 1
•
Episode 5
•
46:12
Agents of IT - Episode 04 - Sean and Ari's Hot Takes - AI Agents, ERP, and... Wheat Wars?
In this Hot Takes episode, CEO Sean Heuer and COO Ari Stowe dive into whether agentic AI can really reinvent ERP and IT as we know them. What does this transformation mean for the Zero Ticket™ approach? How does it affect everything from frontl...
•
Season 1
•
Episode 4
•
53:15
Agents of IT - Episode 03 - Avro Chatterjee at Altus Group: Technology is Always Lightspeed
In this episode, Sean and Ari sit down with Avro Chatterjee, Altus Group’s Director of SRE and Tools, to discuss the blistering speed at which agentic AI has evolved. What does this technology’s lightspeed development mean for enterprises, thei...
•
Season 1
•
Episode 3
•
33:23
Agents of IT - Episode 02 - Sean and Ari's Hot Takes - Agentic AI: Hype, Hope, or Hell No?
Welcome to the very first episode of Sean and Ari’s Hot Takes! In this episode, CEO Sean Heuer and COO Ari Stowe take a look at whether agentic AI measures up to the hype and offer their perspectives on what these stories for Zero T...
•
Season 1
•
Episode 2
•
55:24
Agents of IT - Episode 01 - Pat Calhoun at Espressive - AI in IT: A Combined Operation
Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket™ IT!For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discu...
•
Season 1
•
Episode 1
•
42:44
