Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Fran Fernandez (CPO) and Zack Austin (Director of Product Marketing), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Fran, Zack, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Agents of IT
Latest Episodes
Agents of IT: Episode 24 - Hot Takes - Agentic AI Needs Governance Before It Needs More Agents
Everyone wants AI agents, but few organizations have figured out how to govern them effectively. In this Hot Takes episode, Zack Austin reacts to three recent industry reports examining the rapid rise of agentic AI, autonomous workflows, and en...
Agents of IT: Episode 23 - Bruno Santos at Celfocus: Scaling AI from Telecom to Enterprise IT
Zack Austin sits down with Bruno Santos, Executive Director at Celfocus, to explore how some of the world's largest telecommunications providers have approached AI, automation, and intelligent operations over the past decade. Drawing on years o...
Agents of IT: Episode 22 - Hot Takes - AI Tool Sprawl is Creating More Work, Not Less
AI adoption is accelerating across the enterprise, but many organizations are discovering that adding more AI tools doesn't automatically create better business outcomes. In this Hot Takes episode, Fran Fernandez and Zack Austin react to recent...
Agents of IT: Episode 21 - Hot Takes - The Identity Crisis at the Heart of AI
As AI agents become more autonomous, organizations face a new challenge in managing machine identities at enterprise scale. In this Hot Takes episode, Fran Fernandez and Zack Austin react to recent coverage on agentic AI identity governance, an...
Agents of IT: Episode 20 - Chris Ennis at Risepoint: Revolutionizing Operations Through Automation
Fran Fernandez and Zack Austin sit down with Chris Ennis, Senior Technology Solutions Specialist at Risepoint, to discuss what successful automation adoption looks like in a growing organization. Chris draws on his diverse experience to share l...
