Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Fran Fernandez (CPO) and Zack Austin (Director of Product Marketing), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Fran, Zack, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Agents of IT
Latest Episodes
Agents of IT: Episode 27 - Nik Dimmock at TekWurx: Build Trust Before You Automate
Zack Austin sits down with Nik Dimmock, co-founder and CEO of TekWurx, to explore why successful AI and automation begin with trust. Drawing on more than two decades of IT experience, Nik explains why organizations should improve processes befo...
Agents of IT: Episode 26 - Hot Takes - When Does It Make Sense to Actually Use AI?
Agentic AI is everywhere, but does every problem actually need an agent? In this special edition of Hot Takes, Zack Austin and Fran Fernandez bring in Nelson Veiga, Resolve's Senior Vice President of Customer Solutions, to react to Gartner's
Agents of IT: Episode 25 - Alex Cinovoj at TechTide AI: Transforming AI Demos into AI Production
Zack Austin sits down with Alex Cinovoj, founder of TechTide AI, to explore what separates impressive AI demos from systems enterprises can actually trust in production. Drawing on years of hands-on IT and engineering experience, Alex explains ...
Agents of IT: Episode 24 - Hot Takes - Agentic AI Needs Governance Before It Needs More Agents
Everyone wants AI agents, but few organizations have figured out how to govern them effectively. In this Hot Takes episode, Zack Austin reacts to three recent industry reports examining the rapid rise of agentic AI, autonomous workflows, and en...
Agents of IT: Episode 23 - Bruno Santos at Celfocus: Scaling AI from Telecom to Enterprise IT
Zack Austin sits down with Bruno Santos, Executive Director at Celfocus, to explore how some of the world's largest telecommunications providers have approached AI, automation, and intelligent operations over the past decade. Drawing on years o...
