Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Podcasting since 2025 • 16 episodes
Agents of IT
Latest Episodes
Agents of IT: Episode 16 - Hot Takes - Can AI Fix Broken Work Without Breaking Security?
AI security headlines are getting louder, but are the risks actually new? In this Hot Takes episode, Ari reacts to recent coverage on agentic AI and breaks down what’s really changing, especially speed and access. He explores why overprivileged...
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Season 2
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Episode 7
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25:57
Agents of IT: Episode 15 - Nora Osman at Norvana: From Zero Moments to Hero Moments
Ari Stowe sits down with Nora Osman, founder and CEO of Norvana, to discuss what it really takes to build service experiences people remember for the right reasons. Drawing on 20 years of leading customer service transformations, Nora shares ho...
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Season 2
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Episode 6
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41:43
Agents of IT: Episode 14 - Hot Takes - The Day that Claude Stood Still
Claude went down, the memes flew, and suddenly developers everywhere were being forced to remember how to… write code. In this Hot Takes episode, Ari unpacks what the outage unveiled: AI is becoming operational infrastructure. He also discusses...
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Season 2
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Episode 5
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32:30
Agents of IT: Episode 13 - Sean and Ari's Hot Takes - Ari's Secret Fortune (500)
Sean is mysteriously absent (global tour? Carmen Sandiego arc? Grain Gang business trip?), so Ian sits down with Ari for a behind-the-scenes look at Ari’s Fortune 500 AI advisement. What starts as “we need an AI strategy” quickly turns into som...
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Season 2
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Episode 4
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40:30
Agents of IT - Episode 12 - Bob Strong at Assurant: Simplify, Streamline, Automate
Sean and Ari sit down with Bob Strong, AVP of Service Operations at Assurant, to talk about what it really looks like to run IT service teams in an AI-first world. Bob shares how automation and virtual agents are improving resolution quality, a...
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Season 2
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Episode 3
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41:52
