Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Agents of IT
Agents of IT - Episode 12 - Bob Strong at Assurant: Simplify, Streamline, Automate
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Sean and Ari sit down with Bob Strong, AVP of Service Operations at Assurant, to talk about what it really looks like to run IT service teams in an AI-first world. Bob shares how automation and virtual agents are improving resolution quality, accelerating documentation, and reshaping frontline roles while also touching on a hard truth: AI is only as good as the knowledge and governance behind it.
