Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Agents of IT
Agents of IT: Episode 18 - Hot Takes - When AI Personalization Gets Too Personal
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AI personalization can indeed make work smarter and more intuitive... but only when it feels helpful instead of invasive. In this Hot Takes episode, Ari reacts to recent coverage on hyper-personalization, enterprise AI, and predictive systems. He explains why personalization is really about context, how agents can remove friction from everyday workflows, and why successful AI adoption depends on striking the right balance between autonomy, transparency, and trust.
