Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Fran Fernandez (CPO) and Zack Austin (Director of Product Marketing), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Fran, Zack, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
Agents of IT
Agents of IT: Episode 24 - Hot Takes - Agentic AI Needs Governance Before It Needs More Agents
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Everyone wants AI agents, but few organizations have figured out how to govern them effectively. In this Hot Takes episode, Zack Austin reacts to three recent industry reports examining the rapid rise of agentic AI, autonomous workflows, and enterprise AI adoption. He explores why so many organizations rush to deploy AI before defining the problems they want to solve, why trust is the missing ingredient in autonomous operations, and why successful AI initiatives depend less on choosing the right model than on orchestrating work safely across the enterprise.
