The "How we do small things" Podcast
All things hospitality, most things Countryside.
True hospitality is about making big impacts from small actions. This podcast explores the world of service to others, hospitality, private clubs and everything big and small that makes serving others special and meaningful. Memorable experiences are created in the details, the small things….because “How we do small things is how we do all things”…
What small thing did you see, experience or do recently that made a big impact??
Episodes
17 episodes
Episode 17 - January recap & Food and Beverage Insanity
This one is for all of our F&B peers in the business and for club members (and really anyone who visits restaurants) this time of year in south Florida...To our peers - you are not alone! We are all knee deep in the toughest part of ...
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1:09:30
Episode 16 - All things FLCMAA with Kelly Grabowsky
Kelly Grabowsky brings a unique perspective as the new Managing Director for the Florida Chapter CMAA. As a Johnson and Wales Culinary graduate, her career has led her through some unique transitions that have given her a different perspective ...
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1:01:31
Episode 15 - Leadership Truths w/ Billy Sparacio of True Victory Consulting
What does the hospitality have in common with high school athletics? Quite a bit. Especially leadership and the responsibility that comes along with it. Billy Sparacio is the founder of True Victory Consulting and the former Athletic Director o...
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1:40:31
Episode 14 - Happy 2026 from the CS Team - it's the year of fluidity!
2025 was awesome! And 2026 sounds like it's going to be even more awesome. In this episode, we start off talking about Fer's big news, Scott's love of hazelnuts and whether or not we set New Year's resolutions... Later in the segment, we shift ...
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1:05:16
Episode 13 - Turf Talk with Todd Lowe & JD Varon
This episode was a treat! JD Varon, CGCS has been the Superintendent at Countryside for 26 years! He's an expert in his field and has provided our Members with incredible playing conditions for nearly 3 decades. In 2019 he led a $5.5m complete ...
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54:22
Episode 12 - Club Tech Talk with Sean Bleyl & Taylor Lochte
If you're interested in club tech, marketing and anything that is "member facing" Sean and Taylor are your guys. Sean works for MembersFirst as the Client Development Exec.. MembersFirst helps hundreds of member-based organizations ...
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1:25:37
Episode 11.....2025 - A year in review and a Christmas debate....
We try and script most of our episodes and though this one might not seem like, we did have a rough outline...We discuss some of our favorite memories from 2025 and go deep down the rabbit hole of our favorite Christmas movies and non-Christmas...
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1:35:38
Episode 10 - Joe Basso, General Manager at Naples Lakes
Joe Basso is not only the GM / COO at our neighboring community, Naples Lakes Golf & Country Club, he's also one of only 26 General Managers in the Country to hold the very prestigious MCM certification - often referred to as the "doctorate...
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57:11
Episode 9....Recap of the Grand Re-Opening and a chat with Chef Jay!!!
How do you pull off a 600+ member Grand Re-Opening that is arguably the most important event in our club's history??? You plan it for 2 years.....and have leaders like Chef Jay, Scott Ortiz and many others involved...In this episode we d...
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50:27
Episode 8 - Kid's tables & unique Thanksgiving dishes....
This one is full of laughs and conversation on all things November....Mike and Joe welcome two first timers to the show, Joe Herbstrieth, our Director of Golf, and Andy Meunier, our F&B Manager. We've got some great "small thing" examples a...
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1:12:40
Episode 7 - A look back at 36 years of club audits with Phil Newman
What an absolute honor to sit with Phil Newman of RSM to discuss all things club related and some things not. Phil has been a staple in our industry for nearly 4 decades and has been focused in the Naples/South Florida market for 20 years. Coun...
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1:02:56
Episode 6 - Halloween fun!!!
What's your favorite Halloween candy? What's your favorite halloween costume? More importantly what's your LEAST favorite candy? In this episode the team explores Chef Jay's odd preference in candy meaning he prefers the candy that (we believe)...
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1:12:02
Renovation War Stories with Tim Jones, Joe Foster and Joe Smith
We're super excited to chat with Tim Jones, General Manager / COO and Joe Foster, Assistant General Manager of Stonebridge Golf & Country Club. This is our first episode featuring some industry peers giving a little peak behind the club man...
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1:17:05
Episode 4 - Two AWESOME special guests and some meaningful "small things"
We've got Maria on the show - one of our long tenured AMAZING team members and Joe chats with Marci Foster, a Countryside Member and Board Member who has done so much for our community. We talk about what we're looking forward to mo...
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1:20:45
Episode 3 - Shotguns, Fresh Fish, learn the difference between 86 and 68 and much more!
This one was so much fun! After some technical difficulties and few sips of Cuban coffee, we get right into our Friday Fresh Fish specials, what's to come on the new wine list, the best social media posts and we share how we all got started in ...
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1:04:07
Episode 2 - Looking back at 2021 and how the small things started
Chef Jay, Scott and Joe discuss how the focus on "small things" started and how one small thing....led to a big thing several years later. This is a fun conversation. What small thing did you see, experience or do rece...
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Episode 2
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30:44