Transcending Home Care
Transcending Home Care is your source for ideas, insights, advice and implications surrounding the ever-changing landscape of providing professional care wherever patients call home. Transcend Chief Strategy Officer Tony Kudner hosts interesting conversations on current trends with a goal of delivering valuable insights to our listeners. We hope these conversations help you succeed in the ever-changing landscape of home care and senior care. For more than 20 years, Transcend has helped providers build their operations and brands to increase referrals, admissions, staff retention and performance scores.
Episodes
53 episodes
Hospice Reputation Management and Prolonged Grief Disorder – a Deeper Look.
When grieving families leave one-star reviews, what’s really driving it? In this episode of Transcending Home Care, Tony sits down with Yelena Zatulovsky (VP of patient experience, AccentCare) and Jordan Dockery (manager of digital strategy, Tr...
AI and Change Management – Solving the Beverly Problem.
Tony and Courtney Penn explore why AI adoption in home-based care hinges not on the technology itself, but on how organizations support the people who use it – especially the seasoned clinicians and admissions staff who carry decades of institu...
The Ubiquitous AI Episode: What Home-Based Care Isn’t Ready For.
AI isn’t coming to home-based care. It’s already here and accelerating. In this episode, Tony sits down with JJ Ram, CTO and co-founder of Claim Health, to explore how AI is evolving from tool to autonomous operator and what that means for hosp...
Home Care 100: Big Ideas, Real Life, and What Actually Moves the Needle.
Tony sits down with Charles McDonough, CEO of Delaware Hospice, to unpack real-world takeaways from Home Care 100 – what mattered beyond the stage; what operators are actually struggling with; and how collaboration, people and practical AI use ...
Business Development Compliance Horror Stories.
What happens when marketing incentives, pressure and poor training cross the compliance line? Nothing good. In this episode, Tony Kudner is joined by healthcare attorney Kate Proctor to unpack real-world “horror stories” where hospice marketing...
Talking Ops: Why Focused Execution Drives Better Hospice Growth.
In this episode, Tony sits down with Chris Smith, long-time hospice operator and new CEO of Affinity Hospice, to unpack what really moves the needle in hospice growth. They explore alignment between sales, clinical and operations; the role of t...
The Transcend 2026 Growth Manifesto.
A focused, candid breakdown of the five questions that will define growth in hospice and home-based care in 2026. Tony Kudner shares Transcend’s data-backed insights, field lessons and uncomfortable truths leaders must face to build sustainable...
Hiring for Hospice Growth: Carl Brodarick on Building the Right Team.
Tony Kudner sits down with Carl Brodarick, SVP of hospice development at AccentCare, to discuss the critical role of hiring the right liaisons for sustainable growth. Carl shares lessons from decades of experience, including red flags in interv...
Admissions Impact: HOPE for the Best
Tony Kudner sits down with compliance expert Carrie Cooley of Weatherbee Resources to unpack the HOPE tool and what it means for hospice admissions, operations and patient care.
After the Ink Is Dry: How to Make the Most of M&A in Home-Based Care.
Mergers and acquisitions in home-based care don’t end when the deal closes – true success depends on what happens next. Emily Kraeter, SVP of human resources for national home care company TheKey, joins Tony Kudner to share practical...
What’s Wrong with My Admissions Department?!?!
Hospice admissions often feel chaotic, but they don’t have to be. In this episode, Tony Kudner and Courtney Penn break down the six key areas to improve intake; streamline care; and deliver timely, compassionate service.
First-Person Perspectives: Gen Z and Millennial Caregivers.
In this Transcending Home Care podcast, Tony Kudner discusses the growing role of Gen Z and Millennial caregivers with Jordan Dockery, who shares her personal experience caregiving for her partner’s uncle. The conversation highlights the challe...
Being Intentional About a Culture of Growth
In this episode of Transcending Home Care, host Tony Kudner, chief strategy officer at Transcend Strategy Group, delves into the importance of a growth mindset for community home-based care providers. Featuring insights from Patricia McDaniel, ...
TikTok and Hospice Care: Hospice Nurse Penny
In this episode of the Transcending Home Care Podcast, Transcend Chief Strategy Officer Tony Kudner interviews Penny Smith, a hospice nurse who has garnered a significant following...
Aligning Care with Patient Wishes: Dr. Josh Lowentritt.
Dr. Josh Lowentritt of Aledade discusses their Comprehensive Advance Care Planning Program, reducing hospitalizations and transforming patient-centered care.
Mastering Hospice Stories for Media Success.
In this episode of Transcending Home Care, Tony Kudner talks with April Dovorany, earned media expert at Real Chemistry, about sharing impactful patient stories. Learn how to craft pitches, engage local media, and navigate patient priv...
Talkin’ Shop: The Issues That Defined Home-Based Care in 2024.
Transcend’s CEO Stephanie Johnston, Chief Strategy Officer Tony Kudner, and Senior Client Advisor Courtney Penn sit down and talk about the big issues that affected the home-based care community in 2024. From the status of the Amedisys/United H...
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What we get wrong about orientation and continuing education with Darcy DeLoach.
How many times do home-based care organizations try to train their field staff with endless slide decks and voiceovers? Do clinicians actually retain information presented this way? When the battle for the best staff is intense and the marginal...
Rapid Response Podcast: Election Implications for Home-Based Care with Logan Hoover of the National Alliance for Care at Home.
In this episode, we sit down just six days after the 2024 presidential election to talk with Logan Hoover, vice president of policy and government relations for the National Alliance for Care at Home. Logan talks through what a republican presi...
More Than a Name and Logo: Talking Strategic Branding with Denise King.
Colors, logos and names are important, but they’re really only a small part of what makes a durable healthcare brand. In this episode of Transcending Home Care, we sat down with Denise King, vice president and chief branding and marketing offic...
Home Care Marketing and Risk Tolerance with Kate Proctor
In this episode, Transcend Chief Strategy Officer Tony Kudner sits down with Kate Proctor, executive advisor to the National Alliance for Care at Home and chief strategy officer and general counsel at Omnia Healthcare Group. They talk abo...
Turning the Tables: Interviewing Hospice News Editor Jim Parker
Hospice News editor Jim Parker has been covering the hospice and palliative care community with depth and nuance since the outlet was founded in 2019. The industry has seen enormous change over that time – from M&A, to program inte...
Change Management: The Good, The Bad, The Necessary
In this episode, Tony sits down with Courtney Penn to talk through Transcend’s approach to change management and what successful changes have in common. The conversation touches on key milestones, planning for change and communicating it well, ...
Beyond CAHPS: A Look Inside Consumer Experience
When we talk about the shift to value-based care, we talk a lot about concepts like delegated risk, upside and downside bonuses and incentives, and of course, data. On the quality side, we default to using standard patient satisfaction scores a...
Rapid Response Podcast: Breaking Down the Medicaid 80/20 Rule
Tune in to our latest podcast episode for a rapid response to the final Medicaid Access Rule. Join host Tony Kudner and special guest David Totaro of BAYADA Hearts for Home Care as they dissect the implications of the 80/20 rule on home care pr...
