CUES Podcast
Welcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. We explore topics like leadership, strategy, organizational culture, member experience, marketing, mentoring, innovation, governance, cybersecurity and more. Check out our rich content website at www.cumanagement.com. In addition to this podcast directory, you can connect listen to the show at www.cumanagement.com/podcasts. Not a CUES member? Learn more and sign up at https://www.cues.org/membership.
Episodes
164 episodes
CUES 164: What Does It Take to Be a Great CEO?
CUES Podcast 164: What It Takes To Be a Great CEOIn this CUES Podcast episode, host Carla Kalogeridis welcomes guests Deedee Myers, Ph.D., CEO of DDJ Myers, and Peter Myers, Senior Vice P...
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Episode 164
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51:11
CUES 163: Augmenting People Helping People with AI
In this episode of the CUES Podcast, guest Lee Wetherington, senior director of corporate strategy at CUES Supplier member Jack Henry, discusses the impact that artificial intelligence is already having o...
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Episode 163
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48:22
CUES 162: Exciting Times Ahead With Instant Payments
In this episode of the CUES podcast we talk about payment trends and strategies with guest Tede Forman, president of payment solutions at CUES Supplier member Jack Henry. He leads the company’s strategy and solutions for payments and spoke abou...
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Episode 162
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25:42
CUES 161: Human-Centered Leadership
In this episode we talk about human-centered leadership. Returning to the show as our guest is CUES’ own VP/Consulting Services Lesley Sears, who heads up our CUES Consulting offerings.She explains the difference between a business-cente...
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Episode 161
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25:01
Be Better at Business Lending in 2024
Knowledge is key to success in business lending, according to Jim Devine, co-founder, CEO and chairman of Hipereon, a financial training company based in Washington state, and lead faculty member for CUES’ Sc...
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23:41
Manage Fintech from Both the Bottom Up and the Top Down
Fintech, including artificial intelligence, is at the top of many credit union leaders’ worry list for 2024.The guest in this episode of the CUES Podcast, Scott Snyder, has ideas for how to approach these concerns that should be steadyi...
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29:50
CUES Emerge Winner: ‘Keep an Open Mind’ and ‘Do It’
The 2023 CUES Emerging Leader says the best advice he got about the CUES Emerge program was not to ...
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25:59
CUES 157: Resilient Leaders Must Be Tough—or Flexible—as Needed
Resilience is “about being tough, but it’s also about being flexible, and truly resilient leaders know when to be which,” Heather McKissick, I-CUDE, says in the latest episode of the CUES Podcast. McKissick is the CEO of CUES.
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35:15
CUES 156: Golden 1 CU Takes Belief in DEI Into Awarding-Winning Action
Erica Taylor says her best advice for credit unions on how to best further their DEI journeys is to listen, really listen, to staff and their communities. “Start with listening and truly listening to hear..., listening to understand...
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22:12
CUES 155: Mitigate the Flight Risk of Newly Promoted Employees
In this episode, Lesley Sears talks about the implications of research showing that newly promoted employees are more likely to leave your organization—and what you can do to mitigate their flight risk.“When we promote somebody, we’re as...
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17:05
CUES 154: A Leader Who Listens and Pays His Good Fortune Forward
Terrance Williams says it was his dad who taught him to be a leader who listens, an intern who asked him how he knows insurance is still the right career for him and his parents together who instilled in him his mantra of “paying it forward.”
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35:09
CUES 153: Executives and CUs Can Win the Financial Game Together
Chris Jones and his team have formed a new company named to represent well what they do. Jones is a senior benefits consultant and partner in PARC Street Partners. PARC stands for plan, attract, ret...
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25:56
Developing People and Careers in a Hybrid Work World
Hybrid, remote and in-person work gets talked about a lot these days. The conversations are often about which companies are staying remote, which are calling every employee back to the office, and which jobs can truly be done effectively from s...
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21:44
Credit Union Pay Today: Data, Trends and Analysis Tools
From a past episode of the CUES Podcast, we already know that Scott Hackworth is an able data guy. In this show, he talks about ...
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18:39
The Challenge and the Fun of Fintech Integrations
Peter Glyman finds it fun to say “yes” to a fintech integration with a Jack Henry product.Glyman is managing director of corporate strategy at Jack Henry, a CUES Supplier member and the sponsor of...
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21:53
The Nine Dimensions of Climate
In the latest episode of the CUES Podcast, Lesley Sears defines the differences between climate and culture and explains how they together create the workplace your staff members experience every day. VP/consulting for CUES, Sears t...
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24:41
How CEOs Can Design the Organization of the Future
According to Deedee Myers, Ph.D., in this latest episode of the CUES Podcast, more and more CEOs are looking at their organizations and asking themselves, “What does it need to be in the future?” The answer to that question, she says, has to be...
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20:30
The Value of a ‘Can-do’ Mindset for HELOCs and Fintech
Omar Jordan says a mantra he lives by personally and professionally is, this one from Tony Robbins: "Stop being afraid of what could go wrong, and start being excited of what could go right." As founder/CEO of the credit union servi...
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20:05
Align and Streamline Your Organization Using a Skills Focus
In this episode of the CUES Podcast, Lesley Sears says she loves the commercial in which “Polly Pratz wore many hats.” While the commercial is for an online university, Sears loves the m...
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26:07
Becoming a CEO With a Vision for Technology and Teamwork
A decade before CUES member Dana DeFilippis, CCE, became CEO of Merck, Sharp & Dohme Federal Credit Union in Chalfont, Pennsylvania, she decided she wanted the job.Coming to credit unions fr...
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21:50
How to Build a Money- and Reputation-Saving Cyberdefense
Tyler Leet takes credit union cybersecurity very seriously. For him, it’s not just a job. It’s a duty.“We have an obligation,” says Leet, director of risk and compliance services for the regulatory compliance group at
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30:30
Inspiration and Resources for Your Corporate Social Responsibility Program Launch
The 17 Sustainable Development Goals of the United Nations are central to the corporate social responsibility program for $8 billion United Nations Federal Credit Union, New York.These goal...
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29:16
With Fintech, Knowledge Is Power
In this episode of the CUES Podcast, Alex Johnson underscores the idea that knowledge is power when it comes to credit unions' success in understanding and making decisions about fintech. The creator and author of the
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30:28