Adam Ball is a Sales Executive at Esquire Advertising, an Ad Tech company founded in 2012 by Eric Grindley that has become an increasingly recognized partner in the rent-to-own industry. Esquire uses a powerful combination of proprietary marketing technologies and targeted advertising strategies to drive foot traffic, capture in-market shoppers, and connect RTO dealers with new movers and neighbors in their communities. Adam has been a dedicated road warrior for the company, spending extensive time visiting RTO clients and events to showcase Esquire's platform — which targets potential customers up to three times daily for 45 days to drive meaningful in-store traffic. He has presented at APRO webinars and RTO industry events alongside founder Eric Grindley, and was featured on The RTO Show Podcast to share how Esquire's technology is delivering some of the strongest marketing ROI in the rent-to-own space. 

Adam Sutton is the CEO of RNR Tire Express, the nation's leading franchise retailer for tires and custom wheels, with over 200 locations nationwide. After joining his family's business in 2017, Sutton brought fresh perspectives from his background in digital marketing and event technology, having previously served as Chief Experience Officer at one of the world's top live and digital creative agencies — producing iconic projects for Microsoft, Disney, Oprah, and Under Armour. 

Promoted to CEO in 2024, Sutton leads RNR with a people-first philosophy, championing a culture where team members — never "employees" — are valued partners in a shared mission. An APRO board member, he was also named APRO's 2022 Rental Dealer of the Year. Outside of RTO, he is a passionate advocate for the communities RNR serves, with franchisees donating more than $3 million to charitable initiatives in 2025 alone.

 Alicia Holloway is a CPA at Rivero, Gordimer & Company (RGCO), a Tampa-based firm with nearly two decades of specialized experience serving the rent-to-own industry. She joined RGCO in 2021, bringing over 10 years of experience in tax preparation and planning for individuals, closely held businesses, and tax-exempt organizations. Alicia earned both her Bachelor of Science and Master of Science in Accounting from the University of Tampa and is a graduate of Tampa Connections Class of 2017. She has become an active voice in the RTO community, joining The RTO Show Podcast alongside colleague Mike Helton to break down complex tax legislation — including the 2025 "One Big Beautiful Bill" — into plain-English guidance for RTO dealers. She has also attended major industry events including the Buddy's Home Furnishings Leadership Conference and RTO World. 

Amberlee Maya is the Director of Marketing & Communications at APRO (Association of Professional Rental Organizations), the national trade association for the rent-to-own industry, based in Valrico, Florida.

Before joining APRO, Amberlee served as Director of Marketing at Rent King, where she oversaw marketing strategies across multiple store locations, led campaign planning and digital content creation, and launched a Loyalty Rewards Program. Her broader background also includes spearheading the identification, launch, and management of CRM systems, video content creation for social media, and email and SMS marketing initiatives. 

At APRO, she serves as the voice and creative force behind the association's member communications, digital presence, and industry outreach — helping connect the RTO community with the resources and advocacy that matter most.

 Andrew Hajduk is the Founder and President of Vox-Pop-Uli, a full-service marketing production company headquartered in Peachtree Corners, Georgia. The son of Ukrainian immigrants, Andrew founded Vox in 1996 — the name Latin for "voice of the people" — and has grown it into a 27,000-square-foot operation specializing in branded apparel, printing, engraving, promotional products, and signage. With an MBA from Georgia State University, Andrew has built Vox into a trusted partner for the RTO industry over nearly 25 years, with rent-to-own clients making up roughly 40% of the company's business — including Buddy's Home Furnishings, Arona Home Essentials, and Aaron's. His team has helped open or rebrand more than 7,000 retail locations. In 2025, Vox further expanded its capabilities through the acquisition of J.W. Outfitters. 

 Ben Leach is the Chief Operating Officer of Ace Rent to Own, a family-founded, locally owned company that has served Nebraska and Iowa since 1982, now operating 24 stores across both states. A second-generation leader, Ben grew up in the stores before earning a BBA in Marketing from the University of Nebraska-Lincoln. He spent a decade in software and high-growth tech environments — including roles at Buildertrend in customer success and account management — before returning to Ace with fresh eyes and modern tools. His approach centers on empowering employees, obsessing over client outcomes, and letting data guide operations. Ben has helped modernize Ace's operating system while staying true to the company's people-first roots and its BBB Integrity Award-winning commitment to ethical business practices. 

 Ben McCauley is a Store Manager at Castle Rental and Pawn, a family-owned and operated rent-to-own and pawn company with multiple locations across Northwest Arkansas. Ben manages the Centerton, Arkansas location, where Castle Rental has been serving the community for over 40 years with flexible rent-to-own options on furniture, appliances, electronics, computers, gaming systems, and more. Known for his people-first leadership style, Ben has built a reputation as a store manager who invests in his team and his community — championing practices like loss leaders, outbound customer calls, and creative customer engagement. His passion for the RTO model, local sponsorships, and employee recognition reflect the community-rooted culture that has made Castle Rental a trusted name in the Northwest Arkansas market for generations. 

 Bill French is the Vice President of Rent-to-Own Sales at O'Rourke Sales Company, one of the largest distributors of electronics and appliances to the RTO market. Founded in 1965 and headquartered in Davenport, Iowa, O'Rourke serves RTO dealers nationwide with name-brand consumer electronics, appliances, computers, and more across six distribution centers. Bill has been with the company for over 20 years, during which he built the rental division into an industry powerhouse. His deep commitment to customer relationships earned him the Rent One Vendor of the Year Award, with Jeff O'Rourke, CEO, crediting Bill as someone who "always goes the extra, extra mile." Recognized as an RTO Legend, Bill has witnessed and shaped the industry's evolution from its earliest days to today's high-tech marketplace. 

 Bill Keese is an RTO Legend who served as Executive Director of APRO for 28 years, guiding the rent-to-own industry through some of its most defining and challenging moments. He came to the role not as an RTO insider, but with a deep background in government, public policy, and franchising — including three terms in the Texas Legislature and executive experience in high-profile campaigns. That foundation proved invaluable as he stabilized APRO's finances, restructured its dues system, and fought off federal legislative and IRS threats that could have crippled the industry. A tireless advocate and relationship-builder, Keese traveled the country meeting dealers face-to-face and left APRO significantly stronger when he departed in 2016. 

A highly influential leader in the rent-to-own (RTO) industry with more than three decades of experience in legal advocacy, legislative development, and business leadership. He currently serves as CEO of Benefit Marketing Solutions (BMS), where he supports dealers through innovative programs and ongoing industry engagement. Denison began his RTO career in 1991 as an attorney with Rent-A-Center during a pivotal time when the industry faced significant legal and regulatory challenges. 

Throughout his career, he played a key role in shaping rent-to-own legislation across the United States, working closely with the Association of Professional Rental Organizations and serving as chairman of its government relations committee.  His efforts helped establish the legal framework that supports the industry today. Recognized for his impact, Denison received APRO’s Lifetime Achievement Award and continues to be a respected advocate, educator, and leader within RTO.

Brandon Jin is the VP of Sales at Living Essentials Corp., a family-owned furniture company headquartered in Diamond Bar, California. With over 22 years in the furniture industry, Living Essentials has built strong partnerships with major importers and distributors to serve local markets, rent-to-own companies, and the e-commerce space. The company is known for its innovative "Unfold & Lock" furniture collections and product features like USB ports in headboards and integrated soundbars in fireplace TV consoles. 

Deeply engaged in the RTO community, Brandon has participated in APRO's legislative advocacy efforts in Washington, D.C. and appeared on The RTO Show Podcast to discuss product innovation and market trends in the rent-to-own space.

 Brian Rosen is the National Sales Manager and Director of Domestic Sales at Nektova, a U.S.-based global independent distributor of branded consumer electronics headquartered in Lakewood, New Jersey. Nektova serves the rent-to-own industry with a wide range of top-tier electronics including laptops, tablets, phones, smart home devices, audio equipment, and gaming products — with 95% of orders fulfilled and shipped within 24 hours. Brian has been in the RTO space for over 11 years, having previously worked at SED International and Florida State Games, and comes from a true RTO family — his father, Denis Rosen, has been a vendor in the industry for nearly 30 years. Brian has earned multiple industry recognitions including Vendor of the Year, Rookie of the Year, and the Soaring Eagle Award, and serves on the APRO Vendor Advisory Committee, where he focuses on tradeshow engagement and legislative advocacy. 

 Chad Fosdick is the owner of CR Fosdick Enterprises, Inc., dba Premier Rental-Purchase, based in North Platte, Nebraska. A Nebraska native and U.S. Army veteran, Chad entered the rent-to-own industry in 2005 as a delivery driver for Rentway and spent the next nine years working his way up through store and regional management roles at Rentway, Rent-A-Center, Premier Rental-Purchase, and Aaron's. In 2014 he opened his own Premier franchise, which was named Premier Companies Franchise of the Year for 2020. He has since expanded into complementary businesses, adding a Mr. Appliance and Glass Doctor franchise in North Platte. Chad received the APRO Chuck Sims Rental Dealer of the Year Award in 2021 and currently serves on the boards of both APRO and TRIB Group. He and his wife Rhonda have two children and are deeply committed to their local community. 

Charles Smitherman, JD, PhD, CAE, is the CEO of APRO (Association of Professional Rental Organizations), the only national trade association for the rent-to-own industry. Smitherman became APRO's sixth CEO in 2023, coming from PTS Financial Services where he served as General Counsel, COO, and Vice President over 8.5 years.

An attorney with two decades of experience across RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, franchise law, and privacy law, he earned his law degree from the University of Georgia and a Master of Legal Studies and PhD from the University of Oxford. He is also a co-author of The Rent-to-Own Revolution, the definitive history of the RTO industry. 

Outside of work, Charles is a former Ironman competitor, an avid ultra runner, and reads more than a book a week.

 Chris Korst is an RTO Legend and longtime executive at Rent-A-Center, where he served as both General Counsel and Executive Vice President of Operations. He played a pivotal role in transforming the rent-to-own industry from an unregulated "wild west" marketplace into a transparent, consumer-friendly model operating under clear legal frameworks. Working alongside APRO and using the Council of State Governments' Suggested State Legislation as a blueprint, Chris helped drive RTO-specific legislation from just four states to roughly 45 by the late 1990s. His strategy centered on balanced model legislation that protected consumers' right to terminate and return — an approach that proved both durable and persuasive. Recognized as an RTO Legend, Chris remains one of the industry's most consequential legal and regulatory architects. 

Dan Fisher is a respected leader in the rent-to-own (RTO) industry with more than four decades of experience built on entrepreneurship, innovation, and customer-focused service. He serves as President of the Association of Professional Rental Organizations (APRO) Board of Directors, helping guide the industry’s strategy, advocacy, and leadership development. Fisher is best known for growing Majik Rent-To-Own from a small family video rental store into a successful multi-location operation.

Throughout his career, he has been a strong advocate for collaboration, mentorship, and active industry involvement, contributing to committees, legislative initiatives, and education programs. His leadership philosophy centers on people—employees, customers, and community—emphasizing service, culture, and long-term relationships. Fisher’s continued influence helps shape the future of the RTO industry.

Daniel Hajduk is Manager of Client Development at Vox-Pop-Uli, an Atlanta-area marketing production company founded in 1996 by his father, Andrew Hajduk. Vox-Pop-Uli specializes in custom printing, embroidery, and laser engraving, helping businesses create impactful branding. Before joining the family business, Daniel served as an Information Systems Technician in the United States Navy.
A familiar voice in the RTO space, Daniel has appeared on The RTO Show Podcast as part of a six-part mini-series on AI in the rent-to-own industry, covering everything from inventory management to customer growth strategy. Vox-Pop-Uli serves several prominent RTO brands and is a platinum sponsor of The RTO Show Podcast.

 Danny Lastra is an RTO industry veteran and familiar voice to anyone who followed the early seasons of The RTO Show Podcast. He served as co-host alongside Pete Shau during the show's formative first two seasons, helping build the podcast into one of the rent-to-own industry's most recognized platforms before stepping away on May 8, 2023. Prior to his podcasting role, Danny worked as a District Manager for Rent King, the Florida-based RTO chain, where he developed deep operational expertise managing multiple store locations. After leaving The RTO Show, Danny transitioned into a new chapter in the wholesale distribution world, joining HornerXpress — a Florida-based distributor of swimming pool products and related supplies — where he applies his management and relationship-building skills in a new industry. His RTO roots, combined with his genuine enthusiasm for people and business, made him a standout presence during his time in the industry. 

Dave Deep is a retired U.S. Marine Lieutenant Colonel with over 28 years of active and reserve service, including more than 250 combat missions flying AH-1W SuperCobras in Afghanistan. After witnessing firsthand the physical and emotional toll war takes on service members, Dave channeled his love of water sports into action. In 2012, he founded Wake for Warriors — a 501(c)(3) non-profit that uses wakeboarding, wake surfing, paddleboarding, and kayaking to help veterans heal from PTSD, TBI, depression, and physical injury. Now in its 14th year, Wake for Warriors hosts events at lakes across the country, giving veterans and their families an experience that reaches far beyond the water. When he's not running events, Dave is a commercial pilot for Delta Air Lines. He's proof that one person's passion — combined with purpose — can change lives. Dave, welcome to The RTO Show. 

David P. David is the President of Full-O-Pep Appliances Inc., dba American Rental Home Furnishings, one of Indiana's premier independent rent-to-own companies. American Rental first opened in 1981 in Bloomington, Indiana, co-founded by David P. David and Jim Hammond, and has since grown to more than 55 locations throughout Indiana, Kentucky, Tennessee, North Carolina, and Virginia. 

A longtime APRO leader, David has served on the APRO Board of Directors and as First Vice President, and is a former APRO President. He was instrumental in launching the first RPDA regional trade show in Indiana, inspired by the educational programming he experienced at APRO conventions — an event that has raised close to $400,000 for Riley Children's Hospital over the years. David was featured in the RTO Legends Podcast Series produced by APRO and WOW Brands in partnership with The RTO Show Podcast.

 Dennis Shields is the Executive Director of TRIB Group, the largest member-owned, non-profit buying cooperative in the rent-to-own industry. Founded in 1983 by a handful of dealers pooling their leverage, TRIB has grown under Dennis's leadership to unite 198 member companies representing approximately 3,600 store locations nationwide. Based in Lawrenceville, Georgia, Dennis works to negotiate better programs, warranties, and distributor partnerships that keep product flowing and costs down for independent RTO operators. He has dedicated 40 years to the industry and was honored with the TRDA President's Award for Excellence in recognition of that service. Dennis also played a key role in co-creating RTO World alongside APRO, helping establish it as the premier annual event for the rent-to-own industry. 

 Ed Winn III is a foundational figure in the rent-to-own (RTO) industry and has served for more than four decades as General Counsel for the Association of Professional Rental Organizations. A founding member of APRO in 1980, Winn played a pivotal role in shaping the organization by drafting its original bylaws and serving as its first executive director. Over his distinguished career, he has been deeply involved in legislative advocacy, regulatory analysis, and industry education, monitoring legal developments nationwide and advising rental dealers on compliance and best practices. Winn is also a prolific writer and thought leader, contributing extensively to RTOHQ: The Magazine and authoring hundreds of articles on legal and operational issues impacting the industry. Known for his insight, candor, and unwavering commitment, he has been instrumental in strengthening the credibility, stability, and long-term success of the rent-to-own industry. Retire date 12/31/2024

Enos Barger is a partner at Revo POS and a 30-year veteran of the rent-to-own industry. Revo is a ground-breaking point-of-sale system that reimagines how RTO businesses operate — seamlessly integrating inventory management, customer data, quoting, digital agreements, and even phone systems into one platform. Built on a modern SQL backend hosted in Azure, the system emerged from RNR Tire Express's needs but was designed with flexibility for the entire industry. 

Before Revo, Enos served as VP of Operations at Ideal Software Services, where he spent five years supporting the industry's growth. He also previously served as Director of Internal Operations at First Choice Lease or Own and held the role of President & COO at Centric Technology Solutions. 

Enos appeared on The RTO Show Podcast to discuss how Revo is transforming RTO operations. He can be reached at RevoPOS.com.

Gary Ferriman is a pioneering leader in the rent-to-own (RTO) industry with a distinguished career spanning more than four decades. As Founder of Showplace Inc., he grew the business from selling televisions out of his home in 1981 into a successful multi-location operation known for its customer-focused approach and strong family foundation. 

Ferriman has also played a significant role in shaping the RTO industry through leadership and advocacy. He served two terms as President of the Association of Professional Rental Organizations (APRO) from 2014 to 2016 and contributed extensively to legislative efforts, including helping establish Ohio’s rent-to-own laws. 

A respected mentor and speaker, Ferriman has influenced countless industry professionals through education, leadership, and collaboration. His contributions were recognized with numerous honors, including APRO’s Lifetime Achievement Award. 

 George Jaramillo is the Owner and Manager of Great Rooms, a locally owned rent-to-own company operating multiple locations across Florida offering furniture, appliances, electronics, and mattresses. Great Rooms emerged from the CPL Group network — the same Florida-based RTO organization behind Rent King — with George bringing deep operational experience as a former District Manager at Rent King, dba CPL Group Inc. His background managing multiple store locations across the Tampa Bay area gave him the expertise to build and lead his own RTO operation. Great Rooms has grown to nine locations across Florida, serving communities with flexible, no-credit-needed rent-to-own options and the customer-first philosophy that has long defined the independent RTO dealer community in the Sunshine State. 

Heath Perkins is an experienced sales leader in the rent-to-own (RTO) industry, serving as a representative and sales manager for Dalyn Rug Company. With more than two decades in the floor covering business, Perkins has played a key role in expanding Dalyn’s presence within the RTO sector, helping transform rugs from a basic add-on into a strategic showroom category. 

Known for his consultative approach, Perkins works closely with rental dealers across the country to improve merchandising, increase ticket value, and enhance overall store presentation. He has been instrumental in educating operators on the importance of quality, design, and durability in accessories, including the introduction of washable and fashion-forward rug options tailored to the rental environment. 

Perkins is widely recognized for his industry knowledge, hands-on support, and commitment to helping RTO businesses drive sales through better product presentation and customer experience.

 James Harvey is an RTO operations professional who has built his career across two of the industry's most notable organizations. He served as a Regional Manager for Buddy Mac Holdings (BMH), dba Buddy's Home Furnishings, overseeing multi-store operations across Oklahoma — one of the states in BMH's expansive footprint that at its peak reached 75+ locations across seven states. Drawing on that deep field experience, James has since transitioned to the corporate side of Buddy's Home Furnishings at the company's home office in Orlando, Florida. His progression from regional field leadership into a corporate support role reflects the kind of operator-to-headquarters career path that Buddy's has become known for cultivating. James brings firsthand knowledge of what store teams need to succeed, making him a valuable asset to Buddy's operational and franchisee support infrastructure. 

Jason Shuey is the Corporate Service Manager and Shop Trainer for RNR Tire Express, operating within the RIMS USA franchise group — one of RNR's largest franchisee organizations, based in the Carolinas. Shuey brings hands-on experience from previous roles at Rim Tyme and Martino Tire Company, giving him a deep operational background in the tire and wheel industry before moving into his training and corporate service role. 

Based in the Hickory-Lenoir-Morganton-Marion area of North Carolina, Jason focuses on developing shop-level talent and ensuring operational consistency across RIMS USA's RNR locations.

Jason Winters is an accomplished leader in the rent-to-own (RTO) industry with more than two decades of hands-on experience in operations, sales, and team development. He serves as a Regional Manager for Impact RTO Holdings, one of the largest franchise groups in the Rent-A-Center network. Winters has built a reputation for driving store performance, developing high-impact leaders, and consistently delivering strong revenue growth across his region. 

Known for his practical, real-world approach, Winters is a sought-after speaker and educator within the industry, sharing insights on profitability, customer experience, and operational execution. He has presented at major industry events and emphasizes mentorship, accountability, and doing the right thing as core leadership principles. 

Winters is widely respected for his ability to translate experience into actionable strategies that help teams succeed and grow within the RTO business.

Jeff Smith is a seasoned leader in the rent-to-own industry with more than two decades of experience spanning operations, technology, and business ownership. He currently serves as Owner of Your Hometown Rent To Own Inc., where he has led the company’s expansion from a single location to multiple stores since acquiring the business in 2021. Smith began his career in 2000 as an account manager with House of Television Rentals, steadily advancing into management and IT leadership roles. His diverse background also includes experience in retail management and systems administration, providing him with a well-rounded operational perspective. A member of the Board of Directors for APRO (Association of Professional Rental Organizations), Smith is committed to advancing the industry through advocacy, education, and relationship-building. He is widely recognized for his focus on people, leadership development, and strengthening the rent-to-own community. 

 Jennifer Harrod is the Owner and Director of Jamison's Sales & Rental, Inc., a family-rooted, independent rent-to-own business that has been a staple in Shelbyville, Kentucky since the early 1980s. Founded by Irvin Jamison and carried forward by his widow Brenda Thomas, the store's legacy of resilience — surviving the 1980s recession, the 2008 financial crisis, and the COVID-19 pandemic — speaks to the enduring community trust it has built. Jennifer now stewards that legacy, operating two locations and offering rent-to-own, in-store financing, and cash sales on furniture, appliances, and electronics. An APRO member in good standing, Jennifer brings a customer-first philosophy and independent operator's perspective to the industry. She has also brought fresh energy to RTO advocacy and professional development as an active voice in the broader rent-to-own community. 

Jeraud Norman is the owner and founder of Jeraud Marketing Group, a Virginia Beach-based digital marketing firm specializing in helping businesses turn strangers into customers through paid social media advertising. Founded in 2017, the company grew out of personal adversity — following a severe accident and years of hardship as a single father, Jeraud sold his car to invest in marketing coaching, a decision that proved transformative. Since then, Jeraud Marketing Group has driven clients worldwide to over $50 million in revenue.

A recognized voice in the RTO space, Jeraud has appeared on The RTO Show Podcast to share how Facebook's interruption-based marketing creates customer acquisition opportunities that other channels simply can't match. Jeraud Norman Marketing is also a sponsor of The RTO Show Podcast. Learn more at jeraudmarketing.com

 Jerry Marshall is the owner of Kappa Investments, LLC, a multi-unit Buddy's Home Furnishings franchisee operating across Virginia and North Carolina. With 24 years in the rent-to-own industry, Jerry has built Kappa Investments into a growing franchise group with nine locations — drawn to Buddy's for its people-oriented, relationship-driven culture that mirrors his own values. He currently serves on the APRO Board of Directors as First Vice President, bringing a franchisee's perspective to national industry leadership and advocacy. A vocal champion of Buddy's franchise model, Jerry credits the company's hands-on support through challenges like the COVID-19 pandemic as a key driver of his continued expansion. Active in both TRIB Group and APRO events, Jerry is a well-recognized face across the RTO community and a regular voice on industry growth and franchising. 

 Jessica Mahon is the Communications Manager for Rent-2-Own (R2O), one of the largest independently owned rent-to-own companies in Ohio and Kentucky, operating more than 40 locations across both states. R2O was built on the legacy of the Tissot family, with Mike Tissot serving as CEO and President following in the footsteps of his father, RTO legend Darrell Tissot. In her communications role, Jess serves as the internal and external voice of the brand — managing messaging, marketing, and employee engagement across a large multi-store operation. She has been a visible presence at APRO industry events and has contributed to the broader RTO community through her work sharing R2O's culture and achievements on the national stage. Known for her energy and enthusiasm for the brand, Jess reflects the people-first spirit that has made R2O a perennial standout in the independent RTO space. 

 Joe Luczak is the Director of Sales at Majik Rent-to-Own, a family-owned independent RTO company operating 13 locations across central and northern Pennsylvania. Founded in 1984 and headquartered in the Lancaster area, Majik — operating under Blue Ocean Brands — offers furniture, appliances, electronics, computers, and more under the leadership of CEO Mike Simoncini and owners Daniel and Tricia Fisher. Joe has become one of the most recognized sales trainers in the rent-to-own space, leading the company's internal "Majik University" — a structured sales training program that has drawn industry-wide attention. His hands-on approach to developing sales leaders and his deep commitment to RTO culture earned him a featured spot on The RTO Show Podcast, where he shared the tactics and philosophy behind Majik's people-first, performance-driven model. 

 Joe Milligan is a rent-to-own industry professional whose career reflects the kind of hands-on operational experience that defines great RTO leadership. He served as a Regional Manager for Buddy Mac Holdings (BMH), one of Buddy's Home Furnishings' largest multi-unit franchisee groups, which at its peak operated over 75 locations across multiple states. In his regional role, Joe oversaw multi-store performance, team development, and day-to-day operations across his territory. He has since transitioned to Rent One, one of America's largest independently owned rent-to-own companies, where he serves as a General Manager — bringing his multi-store management expertise and customer-focused approach to one of the industry's most respected brands. Joe's journey across both a major franchise group and an independent RTO powerhouse gives him a uniquely broad perspective on the industry. 

 John Blair is an RTO Legend with a nearly four-decade career in the rent-to-own industry. His story begins at a crossroads — losing his father at 16 and finding direction by joining the United States Marine Corps, an experience that would shape his discipline and leadership style for the rest of his life. After entering the RTO industry, John became a pivotal force in building the TRIB Group (The Rental Industry Buying Group) into a credible, member-led powerhouse that continues to serve independent RTO dealers today. Known throughout the industry for his loyalty, integrity, and genuine care for people, John has also served on the APRO Vendor Advisory Committee and has worked in RTO consulting through JDB Consulting. The relationships he built over his career remain a defining legacy — a testament to an industry he describes as filled with "so much loyalty, so much caring." 

John Cleek Jr. is the President of Cleek's Home Furnishings/Rentals & Sales, a family-owned RTO institution in mid-Missouri with roots stretching back to 1956. John Jr. joined Cleek's full-time after graduating from the University of Missouri in 1993, working side-by-side with his father — RTO legend "Tiger" John Cleek Sr. — overseeing operations across all locations. 

A leader in his own right, John serves as President of the Missouri Rental Dealers Association, which was named APRO's 2025 State Association of the Year for its strong member engagement and excellence in legislative and educational initiatives. He is also an APRO board member and a passionate advocate for community service throughout Missouri. Under his leadership, Cleek's earned the Missouri Broadcasters Association Award for Best Small-Market Television Commercial Series. 

 John Preston is a Hall of Fame sales and business coach, author, and founder of JP Business Academy. Drawing from 22+ years as a television news reporter and producer, John has built a reputation for transforming complex business concepts into practical, accessible insights for entrepreneurs and sales teams. His coaching and training methods have generated over $100 million in sales and helped thousands of business owners grow. His book, 40 Flushes to Grow Your Business — billed as "The World's #2 Business Series" — delivers bite-sized entrepreneurial wisdom designed to be read in short sessions, covering everything from hiring and delegation to marketing strategy and business metrics. After successfully running several neighborhood magazines, John discovered his true passion: helping other business owners thrive. 

 Johnny McCray is the CEO of Nav-Air, a veteran-owned company that is disrupting the rent-to-own industry with innovative streaming technology. Nav-Air's flagship product, StreamTV, offers RTO dealers a premium streaming device featuring over 1,500 live channels, 15,000 movies and TV shows, Pay-Per-View events, and music channels — all FCC-registered and built specifically for the rent-to-own market. Johnny's military background is central to Nav-Air's identity, shaping a leadership culture rooted in integrity, service, and building lasting relationships. The company has been a proud member of TRIB, APRO, and state associations since 2019, committed to restoring dealer trust and delivering reliable, customer-focused solutions. Nav-Air represents the next frontier of RTO product innovation — pairing cutting-edge technology with the hands-on support dealers expect. 

Joseph Kopser is a decorated U.S. Army veteran, technology entrepreneur, and public servant from Austin, Texas. A West Point graduate with a degree in Aerospace Engineering and a master's from the Harvard Kennedy School, Kopser served 20 years in the U.S. Army, earning the Bronze Star for his leadership in Iraq.

After retiring from the military, he co-founded RideScout, a mobile platform acquired by Mercedes-Benz, and was recognized as a White House Champion of Change for his contributions to transportation technology. He has taught Leadership and Strategy at UT Austin and West Point, and serves as a special advisor for military and veteran affairs at the University of Texas.

In 2025, Kopser was named a Future Texas Business Legend by the Texas Business Hall of Fame. He ran for the Texas House of Representatives District 47 in 2026, campaigning on his lifelong priorities: creating jobs, improving education, and building a stronger future for Texas families.

 An accomplished entrepreneur and owner-operator of three Great Rooms franchise locations, bringing over a decade of industry experience to the rent-to-own sector. Currently serves on the board of the Florida Rental Dealers Association (FRDA), contributing leadership and expertise to shape industry standards and practices. 

 Justin Burns is the Director of Marketing for Full-O-Pep Appliances, dba American Rental Home Furnishings, one of the rent-to-own industry's well-established independent operators. Justin brings a uniquely creative background to the RTO space, drawing on 15 years of experience as a TV producer to craft marketing strategies that stand out in a crowded marketplace. His expertise spans connected TV (CTV), over-the-top (OTT) advertising, YouTube targeting, video content production, and personal branding — tools he has adapted specifically for RTO dealer markets. Known for making high-quality video marketing accessible, Justin champions practical approaches like using iPhones to create authentic, engaging content that connects with today's consumers. He has been a featured voice at APRO's RTO World convention, sharing his innovative approach to lead generation and digital marketing in the modern RTO landscape. 

 Karen Martin is an experienced rent-to-own professional with a career spanning two of the industry's most recognized organizations. She served as a Regional Manager for Buddy Mac Holdings (BMH), one of Buddy's Home Furnishings' largest multi-unit franchisee groups, overseeing multiple store locations across Missouri. BMH grew to operate over 75 Buddy's locations across multiple states, with a strong presence in southeastern Missouri. Prior to her role with BMH, Karen served as a Director at Rent One, one of America's largest independently owned rent-to-own companies. Her combination of franchise operations experience and corporate RTO leadership gives her a well-rounded perspective on what it takes to build and manage high-performing stores in today's competitive market. 

Kathy Windsor is co-founder of National TV Sales & Rental, Lebanon, Missouri's premier rent-to-own company. In June 1986, Kathy and her late husband Mark opened their first store with just $30,000 cash and a $150,000 credit line, growing the business through discipline and integrity into a 19-store operation across Missouri.

A longtime APRO member, Kathy and Mark won the APRO Rental Dealer of the Year Award in 2013 — the same year Kathy was inducted into the APRO Hall of Honor. Beyond business, she led community service initiatives including volunteering with Convoy of Hope and co-founding New Found Hope, a nonprofit providing furniture to women's shelters and fire-displaced families.

Featured in the RTO Legends Podcast Series, Kathy's 39-year journey is one of family, resilience, and quiet determination. Her philosophy says it all: "We just bought a little at a time — and it worked."

 Katie Marie Meyer is a rent-to-own industry professional who served in a Human Resources role at Central Rent 2 Own, a family-owned and operated RTO company founded in 1977 in Ontario, Oregon and headquartered in the Boise, Idaho area. Central was built on a multi-generational family legacy, with Kit and Julie Knight leading the company through decades of growth across four locations in Idaho and Oregon before its acquisition by Rentown in 2025. During her time at Central, Katie Marie developed a deep appreciation for the people-first culture that defines independent RTO dealerships. An active participant in the broader rent-to-own community, she attended numerous industry events, building relationships and gaining firsthand insight into the values and challenges that drive the RTO space. 

 Keith Brock is a rent-to-own industry veteran with over 20 years of experience who has become a trusted vendor partner for RTO dealers across the country. He first gained wide industry recognition during his time at Dialectic, a globally known consumer electronics brand, where he won the APRO Rookie Vendor of the Year Award — a testament to the relationships and results he delivered in his first year serving the RTO channel. Keith has since moved to FlyWheel RTO, one of the premier product suppliers to the RTO market, which boasts over 100 years of combined team experience and a distribution footprint built for seamless, just-in-time fulfillment. FlyWheel has also been a proud sponsor of The RTO Show Podcast. Whether at Dialectic or FlyWheel, Keith's deep operational knowledge and people-first approach have made him a go-to resource for RTO dealers looking for reliable supply chain partnerships and premium brand-name products. 

Ken Butler is one of the most consequential figures in the history of the rent-to-own industry. In January 1974, Butler joined Aaron's as a Manager Trainee — the youngest store manager in the company's history — and spent 39 years helping transform Aaron's from a modest operation into a nationally recognized brand with more than 2,000 locations. 

He developed the Aaron's Sales & Lease Ownership model, which revolutionized the industry with larger stores, more selection, and lower prices, and championed the shift from weekly to monthly payments — a move that reshaped how the entire industry operates. He retired as Chief Operating Officer in 2013. 

In 2012, APRO honored Butler with the Ernie Tally Lifetime Achievement Award, recognizing his nearly four-decade career and the revolutionary thinking he brought to rent-to-own. His story was featured in the inaugural episode of The RTO Show Podcast's Legends Series

 Kevin Quinn is an RTO Legend who entered the rent-to-own industry at just 24 years old as a franchisee and rose to become one of its most influential leaders. As the founder and operator of Quality Rentals, he built a successful multi-store business from the ground up. Kevin served as President of APRO from 1993 to 1995, guiding the association through some of the industry's most turbulent political and legislative battles, including tax threats that could have fundamentally altered how RTO businesses operated. His tenure helped solidify APRO's credibility and advocacy effectiveness at both the state and federal level. Inducted into the APRO Hall of Honor in 2005, Kevin's career is a testament to what passion, perseverance, and deep industry commitment can build over decades in rent-to-own. 

 Kevin Silvers is a seasoned rent-to-own industry veteran and vendor with King of Promotions, bringing a career built on relationships, adaptability, and a genuine passion for people. Before finding his home in RTO, Kevin's path included time around golf legends like Arnold Palmer and Michael Jordan and a stint in the jewelry business — experiences that shaped his unique approach to sales and connection. At King of Promotions, he has become a trusted resource for RTO dealers, focusing on training, leadership development, and vendor longevity. Kevin believes that knowing people matters far more than making the pitch, and his reputation in the industry reflects exactly that — staying curious, showing up, and building trust that lasts. 

Larry Carrico is the CEO of SKC Enterprises Inc., operating as Rent One and RNR Midwest dba RNR Tire Express — one of America's largest independently owned rent-to-own companies. Carrico began in the industry in 1981 as a $4-an-hour manager-in-training for Crista Rentals, and by 1985, launched his own business alongside his wife Sharon. What started as a single store has grown into a multi-state operation spanning over 100 locations across eight states. 

A former APRO President and longtime board member, Carrico has played a key role in cultivating relationships between rental dealers and elected officials, spearheading legislative days in Illinois and ensuring IRDA member participation at APRO's annual Legislative Conference in Washington, D.C. He and Sharon also co-authored a memoir, Own Your Life, chronicling their four decades of building a family and a business together. 

Larry Sutton earned his nickname not from preaching, but from a Southern Baptist cadence and an uncanny ability to rally a room—skills that would define a career built on value, trust, and relentless execution. After building Champion on a handshake deal and navigating Berg-Warner's exit from the industry, Larry sold at a premium and retired. 

A tip about rent-to-own tires revealed exploding demand for custom wheels—and a deeper mission: safer commutes, reliable transportation, and dignity for working families. Larry launched Rent-N-Roll in Tampa, but discovered a fatal flaw: the name screamed "rims," leaving tire buyers at the door. A franchisee's experiment separating products unlocked hidden demand, sparking a rebrand to RNR Tire Express—premium retail with lease-to-own flexibility.

From LinkedIn Bio:

I am not a sit on the sidelines kind of player, and I'm completely unapologetic about it.
I am a thinker, creator, and problem solver.
I am passionate about building customer relationships.
I thrive on seeing my customers grow and be successful.

When I was little I wanted to be a stage actress.  I loved the thrill of an audience, craved it actually.  There is something so intoxicating to me about laughter and applause.  Under those lights I could create something, do something and get an immediate reaction.  I think that is what initially drew me into the marketing field.

Not much competes with the feeling of a standing ovation- but helping a client increase their business, lower their costs or just have a successful event comes pretty close.

See my full digital resume at http://www.laurentalicska.com

 Leonard Javier Alonzo is the founder and President of JLR America, a national wholesale supplier of appliance installation accessories, mattress encasements, and warehouse supplies serving over 500 rent-to-own stores across the country. His RTO roots run deep — Leonard began his career in the industry working his way up from store manager to regional director overseeing 54 locations, with stops at Champion, ColorTyme, and Aaron's, where he was named Regional Manager of the Year in 1995. After decades in operational leadership, he identified a critical gap in the RTO supply chain and launched JLR America to fill it — building a team with over 50 years of combined in-store experience. His origin story is equally remarkable: the son of a Uruguayan glass artist discovered by Walt Disney himself at the 1965 World's Fair, Leonard's path to entrepreneurship is one of craft, grit, and seizing opportunity. 

 Leroy Steen is the owner of Rent-Buy LLC, an independent rent-to-own company based in Texas, and a passionate advocate for RTO fundamentals and people-first leadership. Leroy began his career in the industry in 1985 and has spent four decades at the top of every organization he has been part of. He has managed stores in Florida and Texas, and in 2008 became District Manager in San Angelo, Texas — taking a bottom 5% district to ranking 16 out of 374 districts within 12 months, earning a trip to Puerto Rico and a Caribbean cruise for his performance. After a company realignment, he turned another struggling district from 312th to 33rd in just five months. Leroy founded Rent-Buy to put his philosophy into practice: pair RTO fundamentals with motivated employees and the results are a win for everyone. He is a regular voice in the RTO community and an active presence at industry events. 

 Lyn Leach is the founder and President of Ace Rent to Own, a locally owned and operated RTO company he launched in Lincoln, Nebraska in 1982. Over more than four decades, Lyn has grown Ace into a 24-store operation serving communities across Nebraska and Iowa. A Nebraska native and former APRO President, Lyn has been one of the industry's most respected independent operators and advocates. His commitment to integrity and customer-first business practices earned Ace the prestigious BBB Integrity Award in 2017 — the most distinguished recognition the Better Business Bureau bestows. Lyn has expressed hope that Ace's recognition will inspire other RTO companies to pursue similar recognition, demonstrating the industry's broader commitment to ethical business. Today, Ace remains a family business, with his son Ben Leach serving as COO. 

 Mark Connelly is Executive Vice President of Mergers & Acquisitions at Bernau Capital Partners (BCP) and one of the most seasoned operators in the rent-to-own industry. A former Marine Corps officer, he entered RTO in September 1989 as a manager trainee with Remco — and never looked back. He climbed from regional manager to divisional manager at Remco, then became VP of Operations for a ColorTyme franchise before joining Renters Choice, which acquired Rent-A-Center in 1998. As Senior VP at Rent-A-Center, he oversaw more than 300 stores. In 2003, he joined Tom Bernau's six-store Aaron's franchise, Arona Corp., helping grow it into the largest Aaron's franchise in the country. Connelly served as APRO President and earned the APRO President's Award for Excellence in 2019. 

 Marshall Darr is the Co-Founder and CEO of StretchDollar, a health benefits platform built specifically for small businesses. StretchDollar gives employers a simple way to provide tax-free dollars to their employees, who then choose and own health plans that fit their individual needs — eliminating the one-size-fits-all frustration of traditional group plans. Before launching StretchDollar, Marshall spent a decade in the small business benefits space, including time at Gusto as an early employee working on their first health benefits rollout, and later as VP of Marketing and Partnerships at Decent, a health insurance startup. He holds a degree in Economics and Psychology from Santa Clara University. For RTO dealers managing lean teams, StretchDollar offers a straightforward, affordable path to offering meaningful employee health benefits. 

 Matt Radecki is the co-owner of Hometown Rent to Own, an independent rent-to-own company serving communities in Salamanca and Jamestown, New York. Together with co-owner Jeff Smith, Matt brings over 40 combined years of RTO experience to the business. Matt himself has more than 20 years in the industry, having worked his way up through store manager and district manager roles before co-founding Hometown. Known for building an employee-first workplace culture, Matt and Jeff have made people — both customers and staff — the cornerstone of their business philosophy. Hometown is also deeply community-minded, having provided over 1,000 meals to community members in need over Thanksgiving for multiple consecutive years. Matt's story reflects the independent dealer spirit at the heart of the rent-to-own industry. 

 Michael Bennett is the CEO of BHF Operating Company LLC, dba Buddy's Home Furnishings, one of America's most recognized rent-to-own brands with over 300 franchise and corporate locations nationwide. His RTO journey began on a delivery truck in 1993, and over more than 30 years he has built leadership experience across the industry's top four companies — Rent-A-Center, Rent-Way, Aaron's, and Buddy's. He joined Buddy's in 2015 and has served as CEO since July 2019. A Certified Franchise Executive, Michael has also served as President of APRO and remains an active member of its Financial Advisory Committee. He attributes Buddy's enduring success to a simple philosophy: building one relationship at a time, not one transaction at a time. 

 Michael Price is the Chief Operating Officer and Chief Financial Officer of Nav-Air, the veteran-owned streaming technology company serving the rent-to-own industry. Alongside CEO Johnny McCray, Michael co-leads Nav-Air's mission to bring innovative, reliable streaming solutions to RTO dealers nationwide. Like his partner, Michael's military background is woven into the fabric of Nav-Air's culture — driving a commitment to integrity, accountability, and dealer-first service. In his dual COO/CFO role, Michael oversees both the operational and financial strategy of the company, helping navigate the challenges of building a new product category in the RTO space, from bootstrapping logistics to earning dealer trust. Together, the Nav-Air leadership team is positioning StreamTV as the most reliable and feature-rich streaming device in the rent-to-own industry. 

 Mike Costa is VP of Operations at AMPTAB, Inc. He joined AMPTAB in 2018, working his way up through Customer Support Manager, Director of Customer Success, and VP of Continuous Improvement before reaching his current role. He's responsible for AMP's tools — which evolved from digital catalogs into B2B order writing tools for manufacturers. He holds a Bachelor's in Multimedia from Cal State East Bay and previously worked at Apple and Best Buy. 

 Mike Helton is a Tax Shareholder at Rivero, Gordimer & Company (RGCO), a Tampa Bay-based CPA firm with nearly two decades of specialized experience serving the rent-to-own industry. Originally from Eastern Kentucky, Mike has built a nearly three-decade career at RGCO providing strategic tax planning, estate planning, and business consulting to closely held businesses. He is widely recognized in the RTO community as a trusted financial advisor who can translate complex tax law into practical guidance for dealers. Mike serves on the APRO Board of Directors and is an approved vendor with TRIB Group. His RTO-specific expertise spans startup and financing, industry tax rules, business valuations, mergers and acquisitions, and succession planning — making him one of the most knowledgeable financial professionals serving the rent-to-own space. 

VP of Rental Operations for Ashley Furniture.

 Michael Skehan is the Division Manager for BuddyMac Holdings (BMH), dba Buddy's Home Furnishings, and one of the rent-to-own industry's most active emerging leaders. His RTO journey began in an unlikely place — after running his own carpet-cleaning business, he made the move to Rent-A-Center in central Florida in 2007 as a customer service associate. Nearly 20 years later, Mike has built a reputation as a people-first leader whose culture-driven approach has helped shape BMH's operations across multiple states. Beyond his company role, Mike has taken on significant state association leadership, serving as President of both the Arkansas Rental Dealers Association (ARDA) and Secretary/Treasurer of the Missouri Rental Dealers Association (MRDA). His leadership philosophy is simple: "Love your people — it's that simple." 

 Mike Strong is an RTO legend and the founder of Mike Strong Inc., dba Mike's Rent-To-Own, headquartered in Hutchinson, Kansas. Before entering the rent-to-own world, Mike served as an Army medic during the Vietnam era and worked in corporate life at Chrysler — before entrepreneurship called. Roughly 44 years ago, he opened his first RTO store with a pickup truck, good credit, and a willingness to outwork any challenge. Today, Mike's Rent-To-Own has grown to 14 locations across Kansas. He runs the business alongside his children, Angela Strong-McCool and Michael Strong, making it a true family legacy. Mike's motto — "Mike's Makes Sense" — reflects his straightforward, customer-first philosophy that has kept the business thriving for over four decades. 

Mike Tissot is the Owner and President of Countryside Rentals Inc., dba Rent-2-Own, an Ohio-based rent-to-own company with more than 40 locations across Ohio and Kentucky. Founded in 1985 by his father, RTO legend and former APRO President Darrell Tissot, the company was built on a "slow and steady" philosophy of organic growth — roughly one new store per year. 

Mike has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President's Award of Excellence and the title of APRO Rental Dealer of the Year. 

Outside of RTO, Mike is a passionate Cincinnati Reds fan and enjoys time at the lake or in Orange Beach, Alabama.

 Mitchell Lee is the Senior Director of Franchise Development at Buddy's Home Furnishings, one of America's fastest-growing rent-to-own franchise brands with over 300 locations nationwide. A Certified Franchise Executive, Mitchell joined the Buddy's team in 2021 and oversees the company's franchise growth initiatives, guiding prospective owners through the full development cycle while maintaining strong ongoing relationships with existing franchisees. A graduate of Texas Tech University with a Bachelor of Business Administration in business management and sports management, Mitchell has been instrumental in driving Buddy's multi-unit expansion strategy — achieving a remarkable 91% multi-unit ownership rate among franchisees. He is a regular presence at major RTO industry events including RTO World and has appeared on The RTO Show Podcast to discuss Buddy's growth and the opportunity in rent-to-own franchising. 

 Nick Garrard serves as Legal Advisor to the National Shed Rental Association (NSRA), bringing specialized legal expertise to the rent-to-own and shed RTO industry. Born and raised in the Mississippi Delta, Nick graduated cum laude from the University of Mississippi in 2003 and earned his law degree from Ole Miss School of Law in 2006. A partner at Wilkins Patterson, he advises rent-to-own companies on day-to-day legal issues, efficient account handling, and sound business practices. Nick represents RTO clients as creditors in bankruptcy proceedings and assists with collections and replevin matters. He has built an extensive national network of local counsel, overseeing cases across fourteen states. Previously General Counsel for the NBSRA — the predecessor to NSRA — Nick has long been a trusted legal voice at the intersection of lease-purchase law and shed rental operations. He and his wife are based in Jackson, Mississippi, where they are raising two children. 

 Paul Adamson is the Chief Revenue Officer at Clover Returns Management Solutions, North America's only fully vertically integrated reverse logistics and remanufacturing company. Clover specializes in helping RTO dealers and retailers understand what "certified refurbished" truly means — taking returned products through rigorous testing, grading, and refurbishment to bring them back to retail-ready condition. Paul brings deep expertise in reverse supply chain strategy, having previously served as Director of Strategic Relationships at Round2 and holding active roles in the Reverse Logistics Association. Known in the industry as knowledgeable, connected, and solution-oriented, Paul is a trusted resource for RTO dealers looking to maximize the value of returned inventory while supporting a more sustainable supply chain. 

 A seasoned rent-to-own industry leader with 23 years of experience, serving as Vice President of RTO Impact Holdings, overseeing operations of more than 80 Rent A Center locations across multiple states. Former President of FRDA (Florida Rental Dealers Association), bringing extensive expertise in retail operations and industry leadership. 

 Ray Muncy is an Operating Partner with TryBudCo, LLC, a multi-unit Buddy's Home Furnishings franchise group operating across Georgia. Ray's rent-to-own career spans nearly four decades, beginning in Columbus, Georgia in 1987. Over the years he has held virtually every role in the industry — field operator, credit manager, general manager, district manager, regional manager, and director of franchise operations. After what he thought might be the end of his RTO career, he discovered Buddy's franchise opportunity, which re-ignited his passion for the business and led him to franchise ownership. Ray credits Buddy's structured "Playbook" system as a key driver of his multi-unit growth and continues to expand his footprint across the state with plans for up to eight locations. 

 Richard Formoe is the Co-Founder and CEO of Paydit Inc., a collections automation platform purpose-built for the rent-to-own industry and beyond. A U.S. Air Force veteran, Richard's RTO career began on a delivery truck for TRS Inc. dba Bargain City Sales & Rental before he went on to hold multiple multi-unit leadership roles at Rent-A-Center, including Division Manager and Regional Division positions, as well as roles on the AcceptanceNOW/Acima side of the business. Drawing on over a decade of hands-on RTO experience, Richard co-founded Paydit to solve one of the industry's most persistent challenges — collections. Paydit's AI-powered platform, RTO2, works 24/7 to schedule services and pickups, negotiate payment commitments, and even assist with new sales, allowing operators to focus on growing their business. Richard serves on the APRO Vendor Advisory Committee and is a graduate of the Cornell Johnson Graduate School of Management. 

 Ryan Krass is the CEO and CTO of wowbrands, a Columbus, Ohio-based software and digital marketing agency that has been serving the rent-to-own industry since 2008. With over 20 years of experience in website marketing and a deep specialization in RTO, Ryan leads a global team that helps dealers grow through conversion-focused web design, eCommerce platforms, CRM systems, SMS tools, and inventory management technology. His flagship product, the R.20 Digital Ecommerce and CRM platform, is now used by more than 240 RTO stores nationwide and integrates seamlessly with industry systems including Versirent and High Touch. Ryan also co-authored The Rent-to-Own Revolution alongside APRO CEO Dr. Charles Smitherman, and serves as a production partner for the APRO RTO Legends Podcast Series — making him one of the most influential voices in RTO's digital evolution. 

 Sean Knupp is a Regional Manager at Arona Home Essentials, one of the largest regional rent-to-own companies in the country with over 58 locations across 12 states. Based in Aurora, Colorado, Sean oversees multiple store locations, bringing a well-rounded background in retail operations and financial services to his role. Before joining Arona, he held positions at Aaron's Sales and Leasing and served as a Branch Manager at Regions Bank, earning a degree in Business Administration and Management from Southeast Missouri State University. Known within his team for his passion for people and commitment to performance, Sean has been recognized for driving top-tier store results while fostering a culture of accountability and customer care that reflects Arona's people-first mission. 

 Shannon Strunk is a co-owner of Baber Strunk Enterprises and an RTO Legend with nearly four decades in the rent-to-own industry. He began in 1987 as an account manager at Baber's Inc. in Pascagoula, Mississippi, rising through the ranks as store manager, regional manager, and operations manager before becoming an owner. A defining early moment — a customer telling him she'd "never own the laundromat" — revealed to Shannon the dignity and access RTO provides, anchoring his lifelong commitment to the industry. Shannon has served on the APRO Board of Directors, is a veteran of the APRO Legislative Conference, and received the APRO Lifetime Achievement Award at RTO World 2024. His parent company also includes three RNR Tire Express franchise companies. 

 Shaun Karakkattu is the co-founder and former Chief Operating Officer of Atlog, an AI technology startup purpose-built for the rent-to-own industry. Originally from Dubai and raised in Phoenix, Shaun studied Economics and History at Vanderbilt University, where he co-founded Atlog alongside fellow Vanderbilt computer science graduates. The company develops remarkably human-like AI voice agents that handle collections calls and customer outreach for RTO dealers — a solution born from a personal connection to the industry, as both Shaun and his co-founder grew up in communities where rent-to-own furniture was a household staple. In 2025, Atlog was accepted into Y Combinator's inaugural spring cohort — the same accelerator that launched Airbnb and DoorDash — graduating right as Shaun completed his degree at just 22 years old. His work brought cutting-edge AI technology to an often overlooked corner of American retail. 

Stephen Stough is the founder of EssToo Creative, LLC, a service-disabled veteran-owned small business specializing in creative and strategic marketing support, offering web design, photography, video production, graphic design, brand development, content creation, and communications strategy. 
A veteran-turned-creative director, Stephen blends military-grade problem solving with story-led marketing that moves the needle for rent-to-own businesses — helping stores stop the scroll and drive real foot traffic through compelling, authentic video content. 

Stephen appeared on The RTO Show Podcast to share his framework for making effective videos on any budget, breaking down what makes a promo memorable and why commitment on camera beats fancy gear every time. 

Teddy Kirvin brings over 15+ years of rent-to-own expertise to every conversation. Having served as a General Manager for both Rent-A-Center and Buddy's Home Furnishings, Teddy knows the RTO world from the ground up — customer relationships, store operations, team building, and everything in between.

Today, Teddy is taking that deep industry knowledge into new territory as a Regional Manager for Superior Sheds, a rent-to-own shed company, where he's helping expand the RTO model beyond the traditional showroom floor. His career is a testament to the versatility and staying power of the rent-to-own business model — and proof that great operators can thrive wherever the industry takes them.

 Thomas Murphy is the Managing Member of Capital Concierges LLC, a nationwide financing platform serving the rent-to-own industry. With extensive experience in the RTO space, Murphy's background includes time at Champion Rent to Own, where he served as both a store manager and corporate merchandise buyer. He later worked as an RTO vendor before launching Capital Concierges. 

Through a network of 50–60 financial institutions, Capital Concierges helps RTO businesses secure the capital they need — whether for inventory, new locations, or partner buyouts — with a particular focus on supporting small dealers navigating challenging economic conditions. 

Murphy appeared on The RTO Show Podcast to discuss financing strategies for RTO operators and is an APRO associate member. More at capitalconcierges.com.

 Trooper Earle is the founder and President/CEO of The Premier Companies, Inc., the franchisor behind Premier Rental-Purchase and Premier Home Furnishings, operating over 42 locations across 15 states. A native Virginian and University of Virginia graduate, Trooper entered the RTO industry as a manager trainee at ColorTyme right out of college, quickly rising to become one of the brand's largest franchise owners. In 1991 he launched his own independent company, and by 1996 opened the first Premier Rental-Purchase store. A proud APRO member for over 20 years, Trooper was inducted into the APRO Hall of Honor in 2014 and has been recognized as an RTO Legend. He requires all Premier dealers to maintain APRO membership, reflecting his deep belief in the strength of the industry's trade community. 

Vance Morris is a former Walt Disney World leader, entrepreneur, author, and one of the most sought-after customer experience consultants in the country. During his decade with Disney, Vance rose through the ranks before landing his signature achievement — designing, opening, and operating Chef Mickey's, Disney's flagship character dining experience.

After leaving the magic kingdom behind, Vance took those same service principles into the real world, consulting for major brands and government agencies before launching his own business and coaching firm, Deliver Service Now! His mission: help businesses of every size implement Disney-caliber service systems — and then use direct response marketing to profit from them.

A speaker, author, and stage veteran who has shared the spotlight with names like Daymond John and Jack Canfield, Vance brings high-energy, actionable insight to every audience he addresses.

Vraj Parikh is the Co-founder and CEO of Atlog, a Y Combinator-backed AI company building compliance-first voice agents for the rent-to-own and furniture rental industry. Vraj grew up in a community where rent-to-own furniture was a household name — his family even relied on it when they immigrated to the U.S. That personal connection drives his mission to build technology for an industry he genuinely understands and cares about.

Atlog's platform powers outbound and inbound communications for RTO, automotive, leasing, and financial services businesses — automating collections calls, payment recovery, and customer service while staying fully aligned with TCPA, FDCPA, and state-level compliance requirements. The goal: help one good manager oversee 20+ stores at once. 

A self-described historian at heart, Vraj is driven by curiosity and a passion for solving real problems for real people — and for the communities he came from.

Wayland Russell is an RTO Legend and the co-founder of Rainbow Rentals, a rent-to-own company he helped launch in 1986 and grew into a publicly traded operation with 66 stores across eight states. Based in Canfield, Ohio, Rainbow Rentals became known for its unwavering commitment to quality products, customer dignity, and a culture-first approach to leadership. Wayland was an early pioneer in bringing bundled PCs to the RTO market, recognizing the opportunity in personal computers before the broader industry caught on — including forging an innovative supply relationship with Dell. He built Rainbow Rentals into a standout performer in the RTO category before ultimately selling the company, ensuring his associates were rewarded in the process. Recognized as an RTO Legend, Wayland's leadership philosophy — hire for passion, make everyone a partner, and act like a conductor helping others shine — continues to inspire the industry.

Will Jackson is the People & Experience Director at RNR Tire Express, the Tampa-based rent-to-own tire and wheel franchise with over 150 locations across 26 states. Jackson joined RNR's expanded leadership team as the company reached over $350 million in systemwide revenue and launched DX3 Brands, its new multi-brand franchisor platform. 

In his role, Will focuses on the people side of RNR's rapidly growing franchise operation — building culture, supporting franchisees, and shaping the employee experience as the brand scales. RNR is an active APRO member and a cornerstone of the rent-to-own industry's tire and wheel segment.