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Asaph Advisors Podcast
We cover topics of interest to the Consulting and Technology Professional Services executive.
Episodes
39 episodes
6.03 Accelerating Time to Customer Value
In this episode, Alpesh Patel and I are joined by Justin Chappell. Justin has extensive experience in Customer Success - as a company founder, consultant, and organization leader.Our discussion centered on Justin's approach to acce...
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32:30
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6.02 Customer Focus & The On-Boarding Process
In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and...
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Season 6
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Episode 2
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25:26
6.01 The Benefits and How-To Adopt ARR Services (aka Services as a Product; SaaP™)
In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore.Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs.In thi...
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Season 6
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Episode 1
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16:56
4.05 PS Investment in the Right Customers (Part 3: The Execution)
In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects &...
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Season 4
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Episode 5
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19:37
5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics)
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 4
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22:27
5.03 Enhancing Customer Success & Professional Services Collaboration & Integration (The Execution)
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 3
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20:46
5.02 Enhancing Customer Success & Professional Services Collaboration & Integration (The Implementation)
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 2
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23:42
4.04 PS Investment in the Right Customers (Part 2: The Implementation)
In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & ...
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Season 4
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Episode 4
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20:41
5.01 Enhancing Customer Success & Professional Services Collaboration & Integration
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 1
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20:52
4.01 Insights on & Implications of Professional Services Contract Structures
As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS orgIn today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at ...
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Season 4
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Episode 1
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27:21
3.9 Valuing & Pricing SaaP(TM) Offerings
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 9
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4:31
2.8 Customer Success & The Post Go Live Journey
Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey.
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Season 2
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Episode 8
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20:06
3.7 Building Your SaaP(TM) Portfolio
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 7
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2:30
2.7 SaaP(TM) in Execution
In this episode, Rejo Mathew, VP of Professional Services @ RiverMeadow, joins us to discuss putting Services as a Product (SaaP™) into practice.When services organizations reply within an hour with a proposal, clients are 58% more l...
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Season 2
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Episode 7
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26:32
3.6. SaaP(TM) and Increasing PS Scalability and Profitability
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 6
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2:33
3.5 Accelerating Services Delivery with SaaP(TM)
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 5
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5:52
3.4 Increasing Customer Confidence with SaaP(TM)
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 4
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3:49
3.3 Accelerating the Services Sales Process
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 3
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1:55
3.8 The SaaP(TM) Architect & the Role of Sales
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 8
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4:54
3.1 A Conversation with The Apricity Group - Services as a Product (SaaP(TM)) Defined
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 1
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5:05
3.2 The "What & Why" of Services as a Product (SaaP(TM))
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 2
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3:07
4.03 PS Investment in the Right Customers (Part 1: The Vision)
In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to start a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deci...
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Season 4
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Episode 3
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20:17
2.5 Driving Managed Outcomes with Customers & Other Great Insights from Tara Bartels
In this episode, we explore a number of topics aimed at both the: 1) Experienced and 2) Newly Minted Consulting & Professional Services (C&PS) professional.Tara Bartels
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Season 2
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Episode 5
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28:16
2.4 The Death of Stewardship
In this episode, Martin Roxby of Nous Management Training joins Mark Sloan to discuss how Consulting & Professional Services organizations can foster a culture of mentorship and stewadship in today's remote consulting work envirohment.<...
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Season 2
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Episode 4
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25:28
2.3 The “Big Bang” vs. The “Incremental Scope” Approach to Selling Services
In this episode, Charles Rattray joins Mark Sloan to discuss how to build a "Crawl / Walk / Run" approach to selling services to customers to accelerate the customer journey.#ServicesSales #TimeToValue #ScopeManagement
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Season 2
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Episode 3
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29:46