
Auto Service World Conversations
News, views, features and commentary about the automotive repair and service industry in Canada.
Episodes
141 episodes
ASW Conversations: Branding and Connections, with Susanne Morello
Suzanne Morello, senior VP of marketing at Mevotech in Toronto, draws on 30 years of marketing experience to gauge how the aftermarket is evolving in the area. Tune in to also hear Morello share her journey into the aftermarket, discussing digi...
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Episode 119
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18:17

Enhanced Media: Tony Kuczynski, AIA Canada Chair
Hear more from this year's chair for AIA Canada. Learn more about his background in the auto care sector, what drives his passion for the industry, why he views this as a great opportunity and more.
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Episode 117
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12:46

ASW Conversations: Automaker Insights From the AutoShow 2025
Listen in to four discussions with leaders from top automakers at the 2025 Canadian International AutoShow. Host Adam Malik chatted with Said Deep from Ford Motor Company of Canada, Matt Girgis from Volvo Canada, Mike Szymkiewicz and Lou Ann Go...
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Episode 118
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40:07

ASW Conversations: Climbing Mt. Aftermarket Everest, with Pacer Dynamics
The leadership team of Pacer Dynamics — Eddie Tso, Joshua Lin, and Albert Liu — discuss their journey into the automotive aftermarket, one that may not be typical. The trio shares how their diverse backgrounds and friendships led them to form t...
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Episode 116
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17:33

Logistics Lowdown Cross-post: Empowering the Next Generation — Careers, AI, and Sustainability in Supply Chain Management with David Johnson
This is a cross-post from the Logistics Lowdown podcast, presented by Turnkey Media LLC.David Johnston, George Weston Ltd. research chair and centre director in Sustainable Supply Chains at the Schulich School of Business at...
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Episode 115
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29:23

ASW Conversations: Industry Innovation and Expanding Relationships, with Johanna Smith
The passion for the automotive aftermarket runs deep for many professionals in this industry and Johanna Smith is no exception. She’s the new director of sales and marketing at Associated Equipment and will be working closely with the Canadian ...
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Episode 115
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13:38

ASW Conversations: Pricing Amid Tariffs, with Kumar Saha
Leading industry expert and Jobber News columnist Kumar Saha joined Auto Service World Conversations to discuss the latest implications of the trade standoff between Canada and the United States. A 25% tariff has been announced for Canadian goo...
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Episode 114
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21:00

ASW Conversations: Navigating the Canadian Automotive Landscape, with Todd Campau
Todd Campau, associate director of the aftermarket at S&P Global Mobility, explores the unique dynamics of the Canadian automotive market, with a focus on electric vehicle adoption, market trends and the impact of the economy on the afterma...
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Episode 113
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15:10

ASW Conversations: Technology, Change and Opportunity, with Shane O’Kelly
The state of the automotive aftermarket is complex. Shane O'Kelly, CEO of Advanced Auto Parts, talks about where the industry is and where it’s going. He explores the increasing importance of technology, from right-to-repair issues to the chall...
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Episode 112
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17:36

ASW Conversations: Being a Professional Pivoter, with Autumn Lamb
Autumn Lamb’s LinkedIn description might tell you all you need to know about her: Professional pivoter of all things marketing. She’s all about opening the various doors that she comes across in the automotive aftermarket. Autumn pivots from on...
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Episode 111
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17:45

Enhanced Media: More from the Shop of the Year Winner, Maidens Family Auto Care
Tune into the Enhanced Media portion of the December 2024 issue of CARS magazine to hear more from Craig and Heather Maidens, from Maidens Family Auto Care, winner of the 2024 Shop of the Year Award, sponsored by Milwaukee Tool.
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Episode 110
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6:10

ASW Conversations: Your Top Right to Repair Advocate, Emily Holtby
On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front an...
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Episode 109
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15:16

ASW Conversations: Going Local and International with J.F. Champagne
At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his g...
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Episode 108
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15:10

Enhanced Media: More from the 2024 Jobber of the Year Winner, Shannon Black
Tune into the Enhanced Media portion of the November issue of Jobber News to hear more from Shannon Black, manager of Motorcade’s St. Catharines, Ont. branch and winner of the 2024 Jobber of the Year Award.
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6:22

ASW Conversations: Growing EV Service with Eccles Auto
Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing the...
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Episode 107
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12:41

ASW Conversations: Porsches to Pastries — How Nhu Nguyen is Supporting Men’s Health
Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising ev...
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Episode 106
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14:04

ASW Conversations: On a Journey of Growth, with Nick Brunet
After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on...
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Episode 105
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14:01

ASW Conversations: Generational Divides in Auto Care, with Jeff O’Hara
The priorities of those working in the automotive aftermarket vary widely by generation, according to the Defining Culture Survey, put out by the Modern Industry eXpertise (MiX) Council, part of MEMA Aftermarket Suppliers. Just what do these ge...
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Episode 104
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16:04

ASW Conversations: Hanging His Own Shingle, with Rui Silvestre
Rui Silvestre has been a technician for a long time. But things change. Due to circumstances beyond his control, his home at Master Mechanic High Park had to close down. Silvestre knew he wanted to open up his own shop — and he finally did on A...
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Episode 103
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12:12

ASW Conversations: A Place for the Industry’s Young Pros, with Kari Hann
Host Adam Malik is joined by Kari Hann. By day, she’s the marketing and digital communications manager at Specialty Sales & Marketing, but Kari is also the chair of the Young Professionals in the Auto Care Sector (YPA). They talk about the ...
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Episode 102
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14:41

ASW Conversations: A Lifetime of Automotive Enthusiasm with Virushin Vepulan
Virushin Vepulan from eBay Motors joins host Peter Bulmer to discuss his lifelong passion for cars. He began tinkering with vehicles alongside his father from a young age, modifying them on a budget. He reflects on the importance of basic maint...
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Episode 101
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12:26

ASW Conversations: Repair Roadblocks, with Scott and Michael Waddle
If you’re trying to repair a Mercedes-Benz vehicle in the aftermarket, chances are you’re out of luck. Michael Waddle, a technician in his father Scott’s shop, Precision Auto Service in Langley, B.C., is fed up with being roadblocked by the aut...
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Episode 100
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30:08

ASW Conversations: Shop Owners on the Importance of Training
From Worldpac STX in Nashville, two Canadian shop owners talk about why they made the trip, why training is so important for them, the challenges they’re facing in their shop today and more.
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Episode 99
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14:05

ASW Conversations: Closing Time with Josie Candito
Master Mechanic High Park is no more. With the landowner having decided to turn the space into condos, owner Josie Candito has now closed her doors, ending her 25-year run in west Toronto. She speaks with host Adam Malik about her memories, why...
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Episode 100
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14:49

ASW Conversations: Bruce Eccles, Shop Owner Turned Author
What does a semi-retired shop owner do when coming upon a milestone? They write a book. With Eccles Auto Service reaching 40 years in business, Bruce Eccles decided to reflect on his time in the business. He joins host Adam Malik to talk about ...
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Episode 99
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17:23
