
Auto Service World Conversations
News, views, features and commentary about the automotive repair and service industry in Canada.
Episodes
149 episodes
ASW Conversations: A Vision for the Aftermarket’s Future, with UAP’s Alain Primeau
Alain Primeau, executive vice president of UAP, shares his insights on the evolving landscape of the automotive aftermarket. He explores how technology, consumer behaviour and market dynamics are reshaping the sector. Primeau highlights the shi...
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Episode 125
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20:26

ASW Conversations: How Critical Lead Acid Batteries Are, with Enersys’ Bryce Gregory
Bryce Gregory, director of strategic product technology at Enersys, which goes to market as Odyssey, explores the critical role of AGM lead-acid batteries in the evolving electric vehicle landscape. Despite the rise of lithium-ion technologies,...
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Episode 125
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22:58

ASW Conversations: A Roadmap For Our Aftermarket Future, with NAPA’s Donovan Ringo
Donovan Ringo, senior manager of emerging technologies at NAPA, explores the transformative technologies reshaping the automotive industry, particularly for repair shops. With ADAS, EVs and autonomous driving at various stages of sophistication...
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Episode 124
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16:51

ASW Conversations: Positioning Your Shop for Sale, with Tekmetric’s Sunil Patel
With many auto repair shop owners looking to soon exit their business, Sunil Patel, founder of Tekmetric, explains what’s important to potential buyers, from an internal one, to the shop down the street to a private equity firm. Patel outlines ...
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Episode 124
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15:53

ASW Conversations: Global Uncertainty and Resilience, with Bill Hanvey
President and CEO of the Auto Care Association Bill Hanvey provides insights into the industry's current landscape. Discussing challenges like global trade uncertainties and tariffs, Hanvey emphasizes the association's role in supporting member...
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Episode 123
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22:59

ASW Conversations: The Future of Automotive Training, with J.F. Champagne
J.F. Champagne, president and CEO of AIA Canada, outlines the pressing challenges facing automotive service technician training. He emphasizes the need to modernize education to keep pace with rapidly evolving vehicle technologies. With increas...
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Episode 122
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22:07

ASW Conversations: Uncertainty, Resilience and Innovation, with Lordco Auto Parts
Lordco executives Samatha and Ian Coates discuss the current automotive parts industry landscape, highlighted by economic uncertainty and a softer retail market during their company's 35 Annual Tradeshow. Despite challenges, they remain optimis...
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Episode 121
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15:43

ASW Conversations: AI and the Aftermarket, with Todd Richardson
The benefits of artificial intelligence in the automotive aftermarket are seemingly boundless. But as Todd Richardson, CEO and president of In Motion Brands and Atrium Solutions Inc., explains, there is only so far you will want to take it in y...
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Episode 120
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17:59

ASW Conversations: Branding and Connections, with Susanne Morello
Suzanne Morello, senior VP of marketing at Mevotech in Toronto, draws on 30 years of marketing experience to gauge how the aftermarket is evolving in the area. Tune in to also hear Morello share her journey into the aftermarket, discussing digi...
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Episode 119
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18:17

Enhanced Media: Tony Kuczynski, AIA Canada Chair
Hear more from this year's chair for AIA Canada. Learn more about his background in the auto care sector, what drives his passion for the industry, why he views this as a great opportunity and more.
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Episode 117
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12:46

ASW Conversations: Automaker Insights From the AutoShow 2025
Listen in to four discussions with leaders from top automakers at the 2025 Canadian International AutoShow. Host Adam Malik chatted with Said Deep from Ford Motor Company of Canada, Matt Girgis from Volvo Canada, Mike Szymkiewicz and Lou Ann Go...
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Episode 118
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40:07

ASW Conversations: Climbing Mt. Aftermarket Everest, with Pacer Dynamics
The leadership team of Pacer Dynamics — Eddie Tso, Joshua Lin, and Albert Liu — discuss their journey into the automotive aftermarket, one that may not be typical. The trio shares how their diverse backgrounds and friendships led them to form t...
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Episode 116
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17:33

Logistics Lowdown Cross-post: Empowering the Next Generation — Careers, AI, and Sustainability in Supply Chain Management with David Johnson
This is a cross-post from the Logistics Lowdown podcast, presented by Turnkey Media LLC.David Johnston, George Weston Ltd. research chair and centre director in Sustainable Supply Chains at the Schulich School of Business at...
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Episode 115
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29:23

ASW Conversations: Industry Innovation and Expanding Relationships, with Johanna Smith
The passion for the automotive aftermarket runs deep for many professionals in this industry and Johanna Smith is no exception. She’s the new director of sales and marketing at Associated Equipment and will be working closely with the Canadian ...
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Episode 115
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13:38

ASW Conversations: Pricing Amid Tariffs, with Kumar Saha
Leading industry expert and Jobber News columnist Kumar Saha joined Auto Service World Conversations to discuss the latest implications of the trade standoff between Canada and the United States. A 25% tariff has been announced for Canadian goo...
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Episode 114
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21:00

ASW Conversations: Navigating the Canadian Automotive Landscape, with Todd Campau
Todd Campau, associate director of the aftermarket at S&P Global Mobility, explores the unique dynamics of the Canadian automotive market, with a focus on electric vehicle adoption, market trends and the impact of the economy on the afterma...
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Episode 113
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15:10

ASW Conversations: Technology, Change and Opportunity, with Shane O’Kelly
The state of the automotive aftermarket is complex. Shane O'Kelly, CEO of Advanced Auto Parts, talks about where the industry is and where it’s going. He explores the increasing importance of technology, from right-to-repair issues to the chall...
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Episode 112
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17:36

ASW Conversations: Being a Professional Pivoter, with Autumn Lamb
Autumn Lamb’s LinkedIn description might tell you all you need to know about her: Professional pivoter of all things marketing. She’s all about opening the various doors that she comes across in the automotive aftermarket. Autumn pivots from on...
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Episode 111
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17:45

Enhanced Media: More from the Shop of the Year Winner, Maidens Family Auto Care
Tune into the Enhanced Media portion of the December 2024 issue of CARS magazine to hear more from Craig and Heather Maidens, from Maidens Family Auto Care, winner of the 2024 Shop of the Year Award, sponsored by Milwaukee Tool.
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Episode 110
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6:10

ASW Conversations: Your Top Right to Repair Advocate, Emily Holtby
On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front an...
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Episode 109
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15:16

ASW Conversations: Going Local and International with J.F. Champagne
At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his g...
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Episode 108
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15:10

Enhanced Media: More from the 2024 Jobber of the Year Winner, Shannon Black
Tune into the Enhanced Media portion of the November issue of Jobber News to hear more from Shannon Black, manager of Motorcade’s St. Catharines, Ont. branch and winner of the 2024 Jobber of the Year Award.
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6:22

ASW Conversations: Growing EV Service with Eccles Auto
Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing the...
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Episode 107
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12:41

ASW Conversations: Porsches to Pastries — How Nhu Nguyen is Supporting Men’s Health
Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising ev...
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Episode 106
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14:04

ASW Conversations: On a Journey of Growth, with Nick Brunet
After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on...
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Episode 105
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14:01
