FlightPlan: Quick Consults
Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!
Episodes
27 episodes
Beyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & Leadership
Practice managers are accountable for results they don't always have authority to control, caught between what their team needs and what leadership is asking for. It's a setup that breeds burnout — and according to a
Beyond Burnout 3-Part Series // Part 1: The Hidden Reality of Veterinary Leadership Burnout
A recent VHMA study found that 48% of veterinary practice managers are considering leaving th...
Mentorship Isn't Training
Handing someone a skills checklist isn't mentorship. It's a starting point! In this episode, our panelists dig into why the veterinary profession has long conflated training with mentoring, and what it actually looks like to invest in someone's...
AI in Veterinary Medicine: Hype or Help?
AI is everywhere — but what does it actually look like in a veterinary clinic? In this episode, we get practical: where AI is genuinely saving time (we're talking hours per vet), how it's transforming medical records and reducing cognitive load...
The Case for Standardization: Why Your PIMS Codes Matter More Than You Think
Inconsistent PIMS codes don't just create an organizational headache — they undermine every financial, clinical, and operational decision that flows from your data. In this episode, we dig into what it actually costs your practice when everyone...
Culture Isn't a Perk, It's a Performance Driver
In this episode, our panelists unpack the leadership behaviors that can quietly erode trust, even when intentions are good, from inconsistency in communication and accountability to the impact of favoritism and the importance of leaders admitti...
The Middle Manager Gap: Why Your Leaders Feel Stuck
Veterinary practices often promote their best people and then wonder why things aren't working. Sound familiar?In this episode, Brenda Tassava Medina, Amy Brauns, Melissa Mauldin and Angela Gainey dig into one of the most overlooked pro...
What We Keep Hearing: The Patterns Behind High-Functioning Veterinary Practices
Months of conversations. Dozens of perspectives. And some very clear patterns!In this solo episode, Brenda Tassava Medina shares the themes she keeps hearing from high-functioning veterinary practices and what struggling ones consistent...
You Can't Pour from an Empty Cup, But No One Slows Down
We say it all the time...you can't pour from an empty cup. So why does everyone in veterinary medicine keep pouring anyway?!In this episode, we get honest about burnout: what the early warning signs actually look like (cynicism, apathy,...
Work-Life Balance is a Myth, So What Actually Works?
"Work-life balance" might be the most overused phrase in veterinary medicine, so if balance isn't the goal, what is? In this episode, we're joined by Dr. Tate, a veterinarian and practice owner who has never fully bought into the myth, and Ron ...
When Good Medicine Feels Financially Impossible
In this episode, two veterinarians and a practice manager share how teams can balance high standards of care with the financial realities clients face.The conversation highlights the importance of reading client cues, offering cle...
What High-Functioning Veterinary Practices Do Differently
In this episode, we explore what high-functioning veterinary practices do differently, and what consistently sets them apart.Our panel breaks down the systems and behaviors that drive success, from clear operational rhythms and defined a...
Your Managers are Drowning...Here's Why
In this episode of FlightPlan: Quick Consults, we tackle a critical challenge for veterinary practices: overburdened practice managers. Our panel breaks down the avalanche of responsibilities—admin, HR, bookkeeping, inventory, client c...
The Exam Room is Still the Bottleneck
In this episode of FlightPlan: Quick Consults, our panel dives into one of the biggest efficiency challenges in veterinary practice: the exam room bottleneck. We tackle a bold question—what tasks really need a vet in th...
Making Veterinary Decisions with Financial Clarity
Veterinary practices are almost always busy...but does the P&L reflect that?In this episode of FlightPlan: Quick Consults, our panel explores the disconnect between how busy a practice feels and what the financials actually sh...
What Should I Be Watching Weekly, Not Annually?
Veterinary practice leaders, are you looking at your numbers often enough to truly lead in real time?In this episode, our panel answers a practical question: Which 5 to 7 KPIs give you the clearest picture of practice health each week...
Fix the Data Before You Fix the Practice
In this episode of FlightPlan: Quick Consults, a panel featuring the CEO of VetBooks, a CPA, and a veterinary operations leader discusses common sources of inaccuracy in veterinary P&Ls—from misclassified expenses and incorrectly cod...
Your Leaders Are Exhausted, and So Are You - Part 2
Veterinary practice owners, welcome back!In Part 2 of "Your Leaders Are Exhausted, and So Are You," the same panel of practice owners answers a tough question: How do you build accountability without becoming the bottleneck o...
Your Leaders Are Exhausted, and So Are You - Part 1
If you're a veterinary practice owner, this one is for you!In Part 1 of this two-part conversation, three practice owners share an honest look at leadership overload and answer a powerful question: What responsibilities sho...
Staffing isn't Broken, But Our Expectations Might Be
In this episode, our panel examines which veterinary staffing benchmarks still provide meaningful insight and which ones may be leading practices in the wrong direction. From labor as a percentage of revenue to client experience metrics and tot...
Why Are We So Busy....and Still So Tired?
If your veterinary hospital feels nonstop and your team feels drained at the end of the day, this episode is for you. Three panelists explore how practice owners can assess whether they are genuinely overbooked or if hidden inefficiencies are c...
Conversations That Count: Leading Through the Hard Talks
Difficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run.In this episode of FlightPlan: Quick Consults, Conversations That Count: Leading Through the Hard Talks, ...
Are Your Phones Working for You, or Against You?
In Episode 5 of FlightPlan: Quick Consults, our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to cli...
Communicating Care: Forward Booking, Pricing Conversations, and Client Trust
Great client care starts with great communication. In this episode of FlightPlan: Quick Consults, our panel explores how veterinary teams can build trust while clearly communicating value.Topics include creating buy-in...
Leadership in Action: Building Trust, Accountability, and Psychological Safety
What does leadership look like in real life—not just on paper? In this Leadership in Action quick consult, Brenda sits down with Carol Hurst, Brandon Hess, and Josh Vaisman to unpack what it truly takes to lead high-performing teams.
