Difficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run.In this episode of FlightPlan: Quick Consults, Conversations That Count: Leading Through the Hard Talks, ...

In Episode 5 of FlightPlan: Quick Consults, our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to cli...

Great client care starts with great communication. In this episode of FlightPlan: Quick Consults, our panel explores how veterinary teams can build trust while clearly communicating value.Topics include creating buy-in...

What does leadership look like in real life—not just on paper? In this Leadership in Action quick consult, Brenda sits down with Carol Hurst, Brandon Hess, and Josh Vaisman to unpack what it truly takes to lead high-performing teams.

What does it really mean for a veterinary practice to be healthy?In this episode of FlightPlan: Quick Consults, we take a closer look at the vital signs of a thriving veterinary practice - the key indicators that g...

In this episode of FlightPlan: Quick Consults, host Brenda Tassava Medina, President of Encore Veterinary Consulting, sits down with three experienced veterinary leaders to talk about the early warning signs of burnout, the...