In this episode of FlightPlan: Quick Consults, our panel dives into one of the biggest efficiency challenges in veterinary practice: the exam room bottleneck. We tackle a bold question—what tasks really need a vet in th...

Veterinary practices are almost always busy...but does the P&L reflect that?In this episode of FlightPlan: Quick Consults, our panel explores the disconnect between how busy a practice feels and what the financials actually sh...

Veterinary practice leaders, are you looking at your numbers often enough to truly lead in real time?In this episode, our panel answers a practical question: Which 5 to 7 KPIs give you the clearest picture of practice health each week...

In this episode of FlightPlan: Quick Consults, a panel featuring the CEO of VetBooks, a CPA, and a veterinary operations leader discusses common sources of inaccuracy in veterinary P&Ls—from misclassified expenses and incorrectly cod...

Veterinary practice owners, welcome back!In Part 2 of "Your Leaders Are Exhausted, and So Are You," the same panel of practice owners answers a tough question: How do you build accountability without becoming the bottleneck o...

If you're a veterinary practice owner, this one is for you!In Part 1 of this two-part conversation, three practice owners share an honest look at leadership overload and answer a powerful question: What responsibilities sho...

In this episode, our panel examines which veterinary staffing benchmarks still provide meaningful insight and which ones may be leading practices in the wrong direction. From labor as a percentage of revenue to client experience metrics and tot...

If your veterinary hospital feels nonstop and your team feels drained at the end of the day, this episode is for you. Three panelists explore how practice owners can assess whether they are genuinely overbooked or if hidden inefficiencies are c...

Difficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run.In this episode of FlightPlan: Quick Consults, Conversations That Count: Leading Through the Hard Talks, ...

In Episode 5 of FlightPlan: Quick Consults, our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to cli...

Great client care starts with great communication. In this episode of FlightPlan: Quick Consults, our panel explores how veterinary teams can build trust while clearly communicating value.Topics include creating buy-in...

What does leadership look like in real life—not just on paper? In this Leadership in Action quick consult, Brenda sits down with Carol Hurst, Brandon Hess, and Josh Vaisman to unpack what it truly takes to lead high-performing teams.

What does it really mean for a veterinary practice to be healthy?In this episode of FlightPlan: Quick Consults, we take a closer look at the vital signs of a thriving veterinary practice - the key indicators that g...

In this episode of FlightPlan: Quick Consults, host Brenda Tassava Medina, President of Encore Veterinary Consulting, sits down with three experienced veterinary leaders to talk about the early warning signs of burnout, the...