Think Again with Scott Jens
Dr. Scott Jens talks to ODs and eye care industry pros about common challenges and misconceptions that practitioners often face in private practice - and how to overcome them. His guests cover a variety of perspectives and speak from a number of different places along their professional journeys.
Episodes
56 episodes
Building a Myopia Practice that Matters
In this episode of Think Again, host Dr. Scott Jens is joined by Dr. Dave Kading—practicing OD, podcast host, and myopia management leader—for a practical conversation on how to fully commit to building a myopia-focused clinic. D...
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Season 1
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Episode 55
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14:33
Intentional Practice: Running Your Business on Purpose
In this episode of the Think Again Podcast, ABO speaker and optical industry veteran Mark Clark joins Dr. Scott Jens for a refreshingly honest conversation about how practices can shift from autopilot to intentionality. Drawing from hi...
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Season 1
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Episode 54
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29:36
Building a Practice Patients Remember: Lessons from Dr. Michael Berenhaus
In this inspiring episode of the Think Again Podcast, Dr. Michael Berenhaus shares how a commitment to mentorship, community engagement, and patient-centered care helped him build a standout optometry practice. From starting with just ...
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29:50
Why Patients Buy - and Why They Don't
In this episode of Think Again, Scott chats with Mark Hinton, CEO of EyeFacilitate, about how to turn optical data and conversations into real business outcomes. Mark shares his proven approach to using practical metrics and empathetic communic...
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19:19
Protect the Profession: Optometry at a Crossroads
In this powerful episode, Dr. Millie Knight shares hard-won insights from her remarkable journey—spanning private practice, leadership at industry giants, and now, advocacy and consulting. She offers an unflinching look at how disruption is com...
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Season 1
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Episode 50
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21:44
Your Staff Can't Improve What They Can't See
When reporting becomes more than a numbers task, it can transform your entire team. In this episode, Katie Lauver shares how access to the right metrics helped her team gain clarity, take ownership, and step confidently into leadership. From bu...
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Season 1
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Episode 49
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22:24
Listening to the Numbers: Using Metrics to Drive Staff Accountability
In this episode of the Think Again Podcast, Dr. Larry Golson shares how he transformed his practice by using key business metrics to drive profitability, enhance team accountability, and streamline decision-making. Learn his approach t...
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Season 1
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Episode 48
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19:52
Thinking About a Specialty? Here’s How to Know if It’s the Right Move
Thinking about adding a specialty to your practice? Before making a big investment, you need more than just enthusiasm—you need data. Dr. Jennifer Stewart shares how ODs can assess their patient base, evaluate costs, and create a strategy...
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21:03
From Good to Great: The Training Formula for High-Performing Opticians
Staffing challenges are a top concern for optometry practices—but are you setting your opticians up for success? Mike Della Pesca, President of Quantum Optical, shares how better training, cross-training, and sales techniques can turn your opti...
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Season 1
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Episode 48
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23:26
Technology that Transforms Your Practice
In this episode, a leading optometry and practice management expert shares simple strategies to enhance practice performance through data-driven decisions and operational efficiency—including how AI technology can streamline everyday tasks....
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Season 1
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Episode 47
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12:29
Creating a Path to Win in Optical Product Sales
In this episode, Renato Cappuccitti, VP of Operations at BAJÍO Sunglasses, shares how he helped over 100 locations surpass 20% sunwear sales by shifting the focus from selling products to offering patients effective solutions.Renato exp...
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Season 1
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Episode 46
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16:19
Mastering Patient Communication to Build Optical Sales Revenue
Mark Hinton, optical sales specialist and founder of the EyeFacilitate coaching service delivers a master class in the art of patient communication. Listen as he shares expert tips on effective prescribing, multiple pair sales, and getting the ...
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Season 1
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Episode 45
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27:18
A Brand New Approach to Staff Training and Retention
Dr. Mike Cymbor of Nittany Eye - a multi-location practice in Pennsylvania - shares how the "new climate" of staff management has impacted his business, and how he and his management team have responded to those challenges.
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Season 1
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Episode 44
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19:52
Is it Time for ODs to Step Up in Primary Care Retina?
Dr. Ceclia Koetting continues the conversation in developing an optometric clinical specialty as primary care retina. Referring a patient out too early with a medical modality is a business decision that could be costing you patients and additi...
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Season 1
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Episode 43
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16:37
How to Broaden Your Scope of Care with Co-Management
Co-managing patients successfully allows ODs to participate in a broader continuum of coordinated care. Patients are more savvy than ever in terms of preparing for surgery, and ODs have a unique opportunity to facilitate that process. Dr. Theri...
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Season 1
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Episode 42
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12:37
How to Talk to Your Patients About Contact Lenses
Dede Reyes, Head of Education for ABB Specialty Contact Lenses and Fellow of the CLSA, returns for a second visit with Dr. Jens. Education is one of her great passions, and she shares some of the best industry resources for staff and patient ed...
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Season 1
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Episode 41
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14:53
The Hidden Reasons Behind Low Practice Profits
Most owners intuitively know what their business needs - more staff, more space, more patients. Using data can remove some of the uncertainty that may be inhibiting your decision-making and practice growth. CEPA Nathan Hayes of IDOC shares some...
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Season 1
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Episode 40
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20:31
Providing Personalized OSD Care Inside a Busy Schedule
Ignoring the OSD portion of the eye exam means you're potentially missing a huge portion of patient care, which can lead to glasses remakes, throwing off your refraction, and less satisfactory patient outcomes. Dr. Cecelia Koetting shares her p...
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Season 1
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Episode 39
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20:52
Can Primary Care ODs Develop a Specialty in Retina?
Ophthalmologists and retina specialists are in high demand, which creates a unique opportunity for ODs to develop primary care retina as a specialty. Leveraging technology and education supports decisions about what to monitor and what to refer...
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Season 1
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Episode 38
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13:50
Must-Haves for Building a Specialty CL Practice
Dede Reyes, consultant for ABB Specialty Lenses and president of the Contact Lens Society of America shares insights gained from three decades of specialty lens fitting. Learn what you need to have in your practice and how to truly differentiat...
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Season 1
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Episode 37
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16:49
The Changing Landscape of Optometric Education
Dr. Mark Colip, President of the Illinois College of Optometry and President of ASCO, shares a thousand-foot view of the current state of optometric education. In this very thoughtful conversation, Dr. Colip delves into the changing landscape o...
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Season 1
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Episode 36
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26:54
Better Outcomes for Dry Eye Patients Through Education
Dr. Pam Theriot shares her insights on how patient education can drastically alter the outcome for dry eye treatments. Not everyone specializes in the same area of vision care, but every practitioner can improve patient results through communic...
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Season 1
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Episode 35
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12:38
Optimizing Imaging Technology in Your Practice
Dr. Julie Rodman, professor of Optometry at NOVA, discusses how specialized patient imaging is evolving in optometry. Understanding and maximizing the capabilities of technology helps ensure the best ROI and utilization of the highly specialize...
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Season 1
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Episode 34
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15:13
Building Optical Efficiency
Podcast host and marketing specialist Carissa Dunphy shares her take on improving efficiency in eye care practices. Minutes count in a busy optometric schedule. Being intentional about finding opportunities for efficiency can change the landsca...
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Season 1
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Episode 33
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19:47
Being Intentional to Build the Practice You Need
Sole proprietor Samantha Hornberger, OD of Bright Family Eyecare in Harrison, IN, shares her philosophy on creating growth inside a "small schedule." Since opening her practice as a cold start in 2013, Dr. Hornberger has doubled down on her dec...
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Season 1
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Episode 32
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22:21
