
The Modern Experience Marketer
The Modern Experience Marketer is a collection of expert interviews, best practices, tips and ideas to help multi-location marketers convert customer experiences into revenues.
Episodes
11 episodes
Birdeye View 2023: Unlocking Enhanced Digital Customer Experience with BirdAI
Deepak Bahree, Chief Marketing Officer at Birdeye, leads us through an insightful expedition, spotlighting the transformative influence of BirdAI on Digital Customer Experience. This session delves into the evolution and ascension of the BirdAI...
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22:04

Birdeye View 2023: Harnessing AI for Local Businesses - A Discussion with Dave Lehman and Eric Boyd
Dive into a captivating dialogue from the Birdeye View Conference 2023, as Dave Lehman (President - GTM at Birdeye) and Eric Boyd (Corporate Vice President of the AI platform at Microsoft) guide us through the riveting trajectory of Artificial ...
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24:00

Birdeye View 2023 - Fireside Chat with Google
Welcome to “Birdeye View 2023 - Day One - Fireside Chat with Google” where Dave Lehman, President and COO of Birdeye, steers an illuminating discussion with Uday Ghatikar, Field CTO at Google, and Kiran Bellare, Head of Product - Generative AI ...
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30:09

Birdeye View 2023: Birdeye CEO, Naveen Gupta Unveils the Future of AI-Driven Customer Experience
Birdeye CEO and co-founder Naveen Gupta, kicks off the Birdeye View Conference with a keynote, revealing exciting announcements and outlining his vision for the future of digital customer experience. Join us for this inaugural two-day event, wh...
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16:35

Lessons for the Data-Driven Experience Marketer
This episode we talk with Matt Murphy, the Founder and the CEO of Fusion92, a marketing innovation company that he’s been leading for over 20 years. This episode really goes into depth on the breadth of changes in the modern experi...
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38:27

Serving Over Selling: Relationship Marketing 101
What does it mean to truly serve customers, rather than sell to them? How does customer relationship marketing start from within - and what results come from doing it right? This episode we talk to Jessika Phillips, founder of the
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33:57

The Do's and Don'ts of Patient Experience Marketing
How has patient experience management evolved in recent years, and how has one of the leading US dental affiliate management companies, Smile Brands, been able to successfully navigate this evolution across hundreds of locations? How do ...
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21:52

How To Conduct the Experience Marketing Symphony
How do modern multi-location marketers coordinate the many customer touchpoints - online reviews, listings, surveys, chats and more - that make up today's customer experience?This episode we talk with Melissa Cameron, the VP of C...
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24:10

The Agency Approach to Feedback, Search and Social
Want to hear how a modern Experience Marketing agency counsels healthcare organizations and local businesses on how to be found and chosen online? This episode we're talking with Bobby Dimovski, the Founder and CEO of 4MJ Social. ...
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23:09
